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June 2024 by Adrian Hudak
Buying experience was fantastic… can’t wait for the bed to arrive!
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June 2024 by Garrett Richardson
They do not show up to work on time. Got here at 11 am and have yet to show up for work. A note would be nice.
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June 2024 by Aerin Grayce
Everyone at the Encinitas store has been so helpful, even when I’m come back the next year to follow up on additional purchases. Ben provides excellent customer service. Plus I love my bed!
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April 2024 by SHAHZAD
The worst installation and delivery, they just assembled my bed and I ask them if everything is working , they said yes but my bed still not working and they scheduled it for 20 days later , also some part was missing and I mentioned that and they said that is not a important part?
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November 2023 by Allan ..
The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.I called Sleep Number support first and they ran remote diagnostics on the base. They said, "I'm getting an error message on the actuator on the right side of the bed." They said I needed to be transferred to their "adjustable base team" which turned out to be just a separate manufacturer. They said they'd pass on the info need by the base team and they'd take care of the issue from there. When I was connected with the manufacturer of the adjustable base, no info was passed nor was I informed of what I needed to tell them for my case; there are two actuators on the side of the bed having issues. This was not disclosed to me, so I had to start the process over of contacting Sleep Number support.After another attempt filled with really long hold times on the phone, I finally got the info I needed and connecting again to the manufacturer of the base. As they were processing my bed issue, I was appalled to find out that I'd have to pay $90 for the replacement actuator, order a remote control for the bed (because a reset could only be done with the remote, which would be needed to complete the actuator replacement), and do the install myself.When we purchased this bed for over $7k from Sleep Number in October. 2021, I was assured that this significant investment was backed by a 15-year warranty in case we ever had any problems. Considering the high cost, this was very important in our buying decision. The base is what really drove up the cost of this purchase and never imagined I'd have to shell out $100 to fix it after just two years of ownership.I was so frustrated when I was told by the Sleep Number team that they only paid a pro-rated portion for the replacement part which decreased to 65% of the cost after the first year! And then 5% every year thereafter.These terms were NEVER mentioned when we purchased.Sleep Number customer support recommended that I speak with a Customer Support supervisor so they connected me. Waited on hold for 20 minutes and the call dropped. Called back again to get connected, which again was another long hold time. When I spoke to the customer service supervisor, it was the worst part of this lengthy process. I went through the process again of explaining the issues I experiencing; he sounded like he couldn't care less and was totally disconnected. So in the end, I'm stuck with a broken bed unless I just bit the bullet and pay for the replacement part.For something we invested over $7k into, I can't believe how bad this experience has been. This is my most regrettable purchase ever.Tip for people shopping for an adjustable bed:DON'T buy a Sleep Number! This is the WORST customer service experience I've ever had. Considering the price Sleep Number beds and all the other alternatives available, I recommend going with another brand. A bed is supposed to last for years! Quality and customer service, especially for such high-cost product, are so critical! The bed was great when it worked, but considering the experience I've just had, this has turned out to be one of my most regrettable purchases.
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November 2023 by STEVEN SINGLETON
The Customer service was awesome.
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September 2023 by Graham Beatty
great customer service
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May 2023 by fred willis
Romy is the best! Her customer service is above and beyond.
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December 2022 by shell bell
Romy has the most amazing customer service/patients skills then any salesperson I've ever met. She is honest she's trustworthy she's efficient we went to three other bad places and came back to sleep number in Encinitas to see Romy and now we are waiting on our limited edition king size Sleep Number bed so excited. Ask for real me when you go to Encinitas
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November 2022 by Martin K
Great customer service ??
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October 2022 by Bonni Arnold
Ashley was amazing! So helpful and patient! No pressure but answered all my questions and let spend all the time I needed to try out beds and pillows! Thank you, Ashley!
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October 2022 by Ro
Ashley took great care of us. Can’t wait to take delivery on the bed.
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August 2022 by Melanie Pollack
Ashley was so helpful and nice throughout the process. Knowledgeable and really made the process easy.
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July 2022 by Vincent Z.
Very disappointed. Bed and base tilt towards the corner after two weeks of use. Called to have it returned and now refusing to honor the customer satisfaction gaurantee within the 100 days and accepting the mattress only. Better off looking elsewhere.
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December 2021 by Wesley Howard
I went in and spoke with Ashley, and she was a big help. She got me the bed I actually need and it's improved my sleep, since I deal with sleep apnea.THANK YOU ASHLEY AND SLEEP NUMBER BED!!!
