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January 2024 by Audrey C.
Encinitas Dicks was fantastic! Terry was the best ever! We came at the time of closing and kept the store open for us to let us try on insoles for my cleats. More than accommodating and the kindest workers you will meet. All the cashiers and those in footwear made sure we took our time not to feel rushed. Best shopping experience so far, kindest people too.
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January 2024 by Melanie Englerth
Thank you Colin for your outstanding customer service today. My dad and I appreciated your assistance in helping us with the purchase of a stability ball. Thank you for going above and beyond. It is hard to find service like that anymore. Once again, thank you! :)
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November 2023 by Cam P.
The items they sell are great and they offer a wide array of basketball shoes, balls, shirts, shorts, and other gear needed to help people start their intermural seasons off. The kyrie Irving playground ball I ordered from them is top tier quality
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November 2023 by M D.
Kudos to manager Cody Cox for helping us with a bat claim issue. Great customer service. I really appreciate his friendliness and concern for our matter. He is a tremendous asset to the company. Thank you again Cody!!!!
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September 2023 by jordan H.
Not a huge fan of corps due to policies and personalities of those on retail floor. Bought 2 jackets. Needed to return one and Had a coupon that was applied. The associate said she couldnt apply that coupon that i used. Called a manager/supervisor and Ian worked his wonders.
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September 2023 by L A.
3 words - Cody, Jordan, Ethan. These 3 guys helped me with everything I needed to help me get my son ready for baseball. They walked me through the equipment, cleats, and jersey/apparel. I truly appreciated their help and will be going back here for all my kids future sports needs. Thanks guys!
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July 2023 by Richard L.
$100 gift card lost in the mail. Contacted Dick's numerous times through customer service. Gave all the information and sent a copy of the receipt. Never received resolution. Contacted customer service again and no response. If there is a problem it will NOT be resolved. Advise to shop elsewhere!
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July 2023 by MrChris
Terrible service, attendants unwilling to help, if you need football items, like t-shirts, forget about it, don't waste time, practically nothing football, frustrating experience
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July 2023 by Teresa A.
Terrible customer service from Eddie who held up a finger and said he'd be right with me, then walked past me and never came back. (Please train your staff. This is not the first unpleasant encounter with staff here.) On the other hand, I found what I was looking for and there was a nice young man at checkout named Jeffrey who was quick and efficient with my purchase.
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June 2023 by Emma R.
Thank you Ethan for all of your tips and tricks and great customer service in the golf department. An employee who maintains professionalism, (rare), and can problem solve while going above and beyond without hesitation like Ethan did, it stands out. I look forward to shopping at this location again.
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June 2023 by Zishun Lin
Poorly managed. They do not value customers. The clerks knew nothing and cannot help you. Don’t buy stuff here. I had a problem with a return and the store manager Terri Wood and counter clerk Jonathan Martilla gave me attitudes, rolled their eyes while i was talking, cut off my sentences and refused to reason with me.
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June 2023 by YOUYUN BAO
Don’t shop here, it’s not worth it. I have never been disrespected like I did here. The store manager Terri Wood mocked me and refused to speak to me when I tried to return a pair of sneakers that were barely worn. I was misinformed about the return policy by a store clerk in the first place.
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May 2023 by Alexis H.
BEING FOLLOWED (Family of 3, Hispanic) My husband and I went to BuyBuy Baby, because our son love's being outside. We didn't find our jogger stroller, so we went to DICK's. Upon entering we ask an associate where we could find soccer cleats and bikes (wanted to purchase a bike with a kid seat instead). They told us at the other side of the store, we went. Seconds later the 2 associate's were at the bikes section just hovering. I didn't want to ask if they were following us. Overall, wherever we went they were there. Made me uncomfortable that we were being watched. First and last time I visit, I just wanted to share my experience.
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March 2023 by Shelley H.
Love this store's selection and once at register, employees are cheerful and helpful. However getting help in the floor is very difficult. Employees prefer talking to each other vs helping customers. Feels like an imposition to ask for help. Don't appreciate that.
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January 2023 by Ahmed H.
Amazing and very professional team store wide. Very friendly and helpful. Chris took his time to help me find and get what I am looking for. I ordered large sport equipment and he was extremely helpful with all order details and pickup. Thank you Chris and all your team for amazing service and experience. Ahmed
