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January 2024 by Joe Lonzello
Store Staff is always pleasant !
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December 2023 by Funes melvin Funeslopez
I called many times to ask for information about something, to be honest I called like 5-7 times and they didn't answer, they just answered and ended the call, very bad.
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November 2023 by Ed Gerold
I called about home internet. The woman working there rememberd me from a phone conversation from the day before. When I walked in she had the equipment at hand, and got me out the door within 10 minutes! What a pro! I will never regret switching my mobile, and internet service to metro. So much cheaper than Verizon, or At&t for the same exact thing. It doesn't hurt that she has a beautiful smile either. Just saying.
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November 2023 by Craig L.
Overall, this is a nice remodeled T Mobile location to check out. The employee I dealt with was very friendly and very knowledgable. It's been a bit of a hassle since t mobile bought out sprint, but the t mobile employees I've dealt with (including the one at this location) have really been wonderful in helping me navigate any issues that I've had. Check this place out if you need a new phone, service, etc.
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July 2023 by Bobby Callen
Dependable thus far.
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May 2023 by Devon Bailey
Since T-Mobile merged with Metro PCS I have dropped calls, I cannot make calls at times. I can only guess it's the service provider, T-Mobile. NOT GOOD ?Devon Bailey
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February 2023 by Lupe Alvarez
Cool service
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February 2023 by rosie lopez
I went this week and a lady with black hair and bangs was very rude. I was asking questions in order to understand what was going on because we had just got the new iphone for one of my parents and we wanted fo set it up; a very exciting moment for us. Her additude was very condescending when we just wanted to know what was going on. Keep in mind me and my family were very nice too and her coworker with the blonde hair was nice but the one with black hair and bangs needs to be talked to about how custom service works. When we tried to make a friendly conversation in a quiet silent metro she responded with a "ha" and additude. Please just be nice or at the very least helpful to your customers.
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February 2023 by Frank Pope
Susana was amazing and incredibly helpful!!! She helped pick out a phone and got me the best plan for my lifestyle! Go see Susana!
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August 2022 by Defender 64
I regret ever starting with T-Mobile! Every time I try to get something done I get nothing but headache. Whenever I come here they just give me the run around and waste my time and when I was specifically told by T-Mobile customer service to come to an actual store.
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June 2022 by Michael H.
I went into the T-Mobile store in the Santa Fe Shopping Center, Encinitas, California. right before closing. The representative I spoke with was named Ana and she was exceptinal!!! She went way above and beyond what I would ever expect from a cell phone company employee. I also compliment T-Mobile on their cell phone Customer Service center. They have always promptly assisted me and provided me with solutions to my challenges. Because of Ana I will be a T-Mobile customer for life! I can't give Ana enough praise, she is a BLESSING!
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May 2022 by Jovoni C.
I've never written a review before until now. My wife, daughter and I walked in around 715/720 pm. We walked in and sat down as we patiently waited for our turn. No one the store has said anything to us yet not even a "hello". As time goes by we still patiently waiting for assistance, but it never came instead we get told that we had to go because the customers that they were already helping would take longer than expected and that at 8pm they had to close. I would understand if we walked in around the 8ish time but we still had plenty of time to be assisted. TO THE COTTON HAIR HAIR LADY (you now who you are) ABSOLUTELY RUDE AND SO MUCH ATTITUDE‼SHE NEEDS TO BE EVALUATED‼ it was 730pm and she was kicking my wife, my daughter, and myself out. God forbid you have to help more than one customer. I can't believe I'm going out of my way to do this but F@&$ that rude BIG B$&@?Hope she finds the light or learns to be nice.
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April 2022 by Taylor S.
This is such a great T-Mobile Store! The manager Krystina and the staff are always so welcoming and friendly! Their knowledge of Sprint and the merger was amazing and the store was very clean and welcoming. There was a little bit of a wait, but it was definitely worth it. Best store in the Encinitas area I will ever go to!
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February 2022 by Sue Shine
Aggressive dog barked at me in the Store. Sales force did nothing. I should have left the store immediately; but I needed a phone. Dog owner was hostile toward me. Sales guys said nothing. Creepy man with big Aggressive dog was waiting outside the store for me. Staff would not watch to make sure I got to my car OK. I'm a senior citizen. I bought my $$$$ phone at a different store.
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February 2022 by Jessica Holliday
I stopped by this place and a very sweet young lady helped me wish I got her name she was so helpful to me I would recommend people to go there the customer service is top notch