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December 2023 by Casey S.
Dave at the Christmas tree Sauter station deserves a raise! We didn't have cash on us to tip him but wanted to leave a review and recognize his outstanding service! Thank you so much
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December 2023 by Julie H.
Maria in the paint department at the Encinitas, Ca location is hostile and has a horrible attitude. She is completely rude! She treated us horribly with a bully attitude. We kindly asked her about changing a paint color and she went off on us saying the paint we bought could not be returned. We knew that. We never asked for a refund, we just wanted to adjust the color to a darker color instead of wasting a pint of paint we had just both there. She said it could not be done. We went back later in the day to see if we could ask another person in the paint department...what do you know, Derek the paint expert fixed the color for us. She said she was a paint expert...I don't think so!She was so hostile and rude! Why does HD employee her...the customers and employees would be better off without her nasty attitude. The other employees have a problem with her is what I understand. They wanted us to complain to Corporate. HD should have an undercover person go in to interact with her...it will be the same. We dealt with her about a year ago...exact same hostile attitude. She should be fired for being hostile and a bully to customers and co-workers. She is a mean person and takes her aggression out on the customers. It's really a liability for Home Depot to have a hostile employee working for them. Get rid of her!
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November 2023 by Debra Carolyn T.
Are used to be a Lowe's devotee. Maybe because the way they treated their veterans back in Virginia. But I've got to say the Home Depot in Encinitas has been amazing. The store is well staffed, always clean, and well stocked.Not that it needs to be said, but I'm a woman Who is not in her 20s or 30s. They've never once spoken down to me or made me feel like I didn't know what I was talking about, because I usually do. I built my tiny house. Replumbed it. Did the electrical. Hundreds of hours spent with these individuals and on my home. I then went to make planters and outdoor boxes and everything that makes my house a home. They again have always been very professional and very helpful.Not that I won't return to Lowe's and I almost did because I was having such a hard time with her veterans app at Home Depot. Getting my self signed in and lined up. But once that got underway, and everything was done, I'm an absolute devotee.
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November 2023 by Martin C.
Disappointing service, waited for 20 mins for help as I wanted to buy a couple of power tools. As a busy roofing contractor I can't afford to have this kind of slow service.
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September 2023 by Heather F.
This location is awesome. Service is excellent, people are so friendly and sweet. Extra helpful - not my usual HD experience, but I'll for sure come here to shop whenever I can.
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June 2023 by jordan H.
Choose another hardware store. Poor product, original hand truck was rusted. They dont care ahout the brand not try to offer solutions.Bought this thing new. I think the guy gave me a 10% off due to rust buildup (that I ended up cleaning and polishing). This was an 800 lb dolly thing that didnt hold up with 200-300 lbs of drinks. The product they reimbursed me the nuts and bolts are loose and why the original one I had bent and broke. Spoke with Nicole who was one of the managers. I mentioned this problem above with the poor building and she did not have a response. Back and forth, alot of BS. Im out of the store now. Said I would write a 1 star review on yelp and she said "Okay" if youre a manager and dont counter a frustrated customer with a solution and try to comfort the customer, they shouldnt be a manager. Support another brand. Support something smaller with someone/people who are more passionate about their job and care about the customer experience
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April 2023 by Tami P.
I would like to personally thank Bob and Juan at the Encinitas Home Depot for being so helpful and kind. Home Depot's are so huge and for me super intimidating. Great customer Service and genuinely helpful.
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December 2022 by Luis R.
Contractors: Avoid Behr Paint Delivery Service, had asked for a specific material and got the wrong one delivered. Kindly called back to say they delivered the wrong one and got hung up on. Called back they answered the call, heard background noise then got hung up on again. Will grab paint materials myself from here forward from the regular paint department which is far more convenient. **Unprofessional and a disservice**
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April 2022 by Gary H.
Wow. I used to think Home Depot cared about their customers. I no longer do and can't support shopping there after years of spending mega dollars. I purchased a Husky 90" shelf in store and when I got home, prepped everything assembly. This item weigh maybe 200 lbs. I loaded into my car and then into my garage. I started to put it together and then realized that it appeared to be damaged when I got half of it together. I couldn't understand why it was so difficult and started to look at it and realized what happened. I already cut up the box and put it in the recycle bin and since I was near half way, I thought I would take pictures and then go back to Home Depot Encinitas and ask for a store credit since what I purchased for $399.00 was clearly used and sold to me as new, and it was damaged. (See pics). When I spoke to the manager Mack Ruiz, she said you can bring it back and I can get a full refund. I had just managed to put it together over a two hour period, having to bend metal and make it work...and simply wanted a reasonable store credit. She offered me $50. I am so disappointed as a loyal long time customer (14 years). I don't know if I will return but I encourage you to go elsewhere because Home Depot no longer cares about its customers, even when they are in the wrong. You choose. Home Depot is losing my business for two reasons: 1. Not doing the right thing and 2. For selling me something as new that was clearly used and not taking responsibility for it.
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April 2022 by Art K.
Stopped by Home Depot today to purchase a Johnny Jolt Pro Power Plunger. I used the website to find the product and its location in the store. I was able to find it quickly and proceeded to the checkout line to purchase it. In the past, I used to show my Veterans Health Care card to receive my 10% discount at the register. This time, however, I was told that they no longer accept my government issued ID card to receive the discount and was handed a flyer with a QR code and instructed to apply for the military discount on the Home Depot website. Because of the information that was required, I had to wait to apply when I got home. For this reason, I was not given my discount even though I had my Veterans ID card.I'm not sure why or when this new procedure went into effect and after going online to apply for this military benefit, I was asked to provide verification of being a veteran. The creation of a Home Depot user account along with my name, birth date, military branch, discharge date and a valid copy of a military document to upload to their website was required. I ended up using the same Veterans ID card I used to show for my discount. I just covered all of the sensitive information except my name and military branch.Now I know I didn't have to provide all of this information, but without it, no discount. Sometimes, the discount comes in handy and any savings these days is a blessing. Its just that in the past, I didn't have to jump through all of the hoops to get a simple discount. When I was in the store purchasing my item today, they refused to give me my discount even though I showed them my Veterans ID card. The same card that I later uploaded to their website in order to verify I was a vet. Hmm?...did I miss something?? LOL
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September 2021 by Bonnie Keiser
Bought a place in La Costa which had electric blinds from the shade store. ( should’ve went to them ) we needed blinds for a small kitchen window 2 bathrooms and my sons room. I ordered the color Tahoe fresh Snow #14711 for all 5 windows. I received 2 Manhattan white and 3 Tahoe wading water (grey) #14717 2 outside bracket and 3 inside. The employee was the one who pointed out that a bedroom should be outside bracket that there’s a inch gap on each side. And since it’s a bedr
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August 2021 by Teresa Beach-Koecher
if you have a pro account ask for Tyler, he gives the best customer service.
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July 2021 by Geoff Veith
I just called to rent a truck. "They are all out for repair, but we do have a cargo van." Me: "OK". HD: "But it's out in use right now" Me: "When will it be returned". HD: "No idea" Me: "Now what?" HD: "Call someone else". Duh!
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May 2021 by Robert Rohlmeier
This is Jenny R, not Rob. Just a warning note, the time renting when charged was 1/2 hour BEFORE we actually got the truck so of course went over the 75 minutes and got charged extra. It is not clear when the time actually starts. It is really as they are first checking you in, taking your license and insurance information, etc. NOT when you get the truck.
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April 2021 by Peggy Duggan Foust
Hummingbird nest at Home Depot.
