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January 2024 by Christian Rock
Can't recommend this branch enough. Brandy Cloward and the team have always gone above and beyond to take care of me.
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January 2024 by Julia G.
I thought changing banks would be complicated with my brain injury. Lindsey proved me wrong! I initially went in because of the Promo of $300, which I qualified for! Lindsey was so patient & understanding of my brain injury. It was so easy. She exclaimed how to operate the mobile app. She assisted in moving my automated bill paying feature! I noticed several geriatric clients like me. Lindsey gave me my todo list which I will attack for our next meeting next week. Now I understand why they outrank other banks due to their service! I am sooo happy I discovered US bank & their many locations in Encinitas!
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November 2023 by Meg B.
The teller and client relation consultant named Lisa Genzel was extremely rude to me, she told me why didn't I just use the atm when I came into the branch to get exact cash to pay my hairdresser. She told me I cannot take out money inside the branch using my business debit card and that I must have a cheque which was complete nonsense, and when the manager stepped in he agreed that was not correct and he finished the transaction and apologized for her. She gave me several dirty looks and was so unfriendly! I told her that I didn't feel very good about the way she spoke to me and she refused to serve me which is when he stepped in! Moving my $ I am so disappointed! I wish Union Bank had never sold to US Bank!
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October 2023 by Kevin Landie
RUN. Just run to another bank. I will spare the details but take your banking needs somewhere else.
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September 2023 by Jenn Winn
Skip this branch. The other branch on El Camino Real Encinitas will actually help you and treat you kindly. I’ve been to this location (near Target) several times and each time is worse. Today the teller was more concerned about his car window being repaired in the parking lot than actually helping customers. Always in a foul mood.
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August 2023 by Anne G.
Since Casa Escondida Apartments lost my rent money, US Bank said they wouldn't cancel the check that went missing for another 3 month. They also said that I can't get my $900 to give to Casa Escondida Apartments until 3 months has past. I shouldn't be waiting 3 months just to get money to give to Casa. Also I shouldn't have to wait 3 months for that check that went missing to cancel because someone can steal my money and hack into my bank account which isn't right at all. Also if I need the money and the bank has it, then they are supposed to give my that money when I need it. This is unacceptable, and they need to hire better employees who actually know how to do their job instead of these terrible employees who don't know how to do anything right.
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July 2023 by Thedis Miller
I received and had one of the best customer services experience in my banking encounters! My bank provided great customer service, shared the direction of how the bank wants to improve our customer experience and helped me even when it was not a part of her duty. We even discussed the pictures on the walls depicting the history of our community. She helped me and saved me time! It was a very comfortable interaction.
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March 2023 by Jameson Haslam
On a mission to review all the US Bank branches I’ve used. Lisa, Sean and team were super helpful. Plus, the green carpet gives old school golf clubhouse vibes.
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January 2023 by Amy W
Well I should have read the reviews and saved my self a trip and a huge, week-long headache. While the account I needed to open was opened, a lot of the extras I needed for my business account were not included or just done wrong. Since the appointment, I have had to speak with 5 different representatives over the phone to fix the mistakes made by Mr. O'Connell. I would not recommend in person banking at this branch.
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December 2022 by Steven Struhar
Absolutely terrible branch. Walked in yesterday and while waiting for a teller to be available, I overheard how one teller was speaking to his customer who happened to be an elderly woman who he kept berating because she didn’t understand what he was saying. Then after she left, he started telling another teller how annoying she was and he should’ve called her son because she was “throwing a tantrum”. Mind you, I never heard the lady say one thing, just this teller yelling at her for not understanding what he was saying.Then once I got helped they were of no assistance and just told me to call the customer service number for the information I was looking for.Terrible employees, terrible branch. Will be leaving US Bank because of this branch.
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April 2021 by Josie L.
We made a cash withdrawal and four days later Michael, the Branch Manager contacted us to ask if he had accidentally given us an additional $100. It was absolutely appalling for our family to receive a phone call regarding missing money from such a respected company. To behave in such a manner was quite disappointing to say the least.As customers at this branch and being Asian we were quite disappointed to have been treated this way during the pandemic. We felt as though we were being singled out. We were put in a position that was extremely uncomfortable. It's poor representation for US Bank to allow a Branch Manager to put us in this type of position. We felt as if we've been accused of holding onto money that wasn't ours. It was absolutely unprofessional to receive this phone call and to find out that he had realized that they were short $100 four days later. You would think that they would have learned their mistake the day of. A situation like this should be handled much differently.
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March 2021 by Gerald G.
This rating applies only to Michael Juarez, the Branch Manager at this U.S. Bank location. Michael went above and beyond the call of duty to guide his inept Corporate credit card department, over a THREE HOUR visit of mine, to simply effect a "balance transfer." He was fighting for his customer the whole way through, and got the job done! Kudos to him! Including this ludicrous 3 hour visit, I spent a total of SIX hours on this and was forced to speak to over TWENTY (20!) different people who were ill-trained and lacked basic communication skills. I was unceremoniously dropped at least FOUR times in this bizarre trip to the Twilight Zone! And, I've been a customer of U.S. Bank for over 14 years! They need Six-Sigma help badly there. These people treated their own senior Branch Manager with 22 years of experience at the bank like he was a toad who just wandered into the Branch Manager's office! Thanks to Michael, we finally got the job done!
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June 2020 by Jessica P.
I can see why the reviews are terrible. This branch is filled with the laziest workers I've ever encountered at any bank. Add to that they lack any empathy at all. What an incredibly frustrating and time consuming experience. Truly disappointed in US Bank and seriously considering closing my accounts.
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January 2020 by Robert L.
What a bummer. I wouldn't refinance your home here. They led me on for over 4 months no lie. They should have told me from the beginning an air b n b does not count as Income. I could not qualify for a low interest rate from the beginning. They kept on leading me on and on. Till they said we can't do it. And it was important that I do this do to debt I had. Total fiasco. I was even born on the same day as the professional Leann and still was led on.
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March 2019 by Alison Curd
Worst customer service ever. US Bank just raises fees, but does not help their customers at all. Time to find a new bank.
