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April 2024 by Courtney O.
Once you Vuori, you'll never go back. Sorry, not sorry, Lulu, but there's a new girl in town. And what I love about Vuori is that it's truly for everyone. Vuori takes athleisure to the next level. First of all, you will not find softer, more comfortable clothing than at Vuori. Don't at me. Just see for yourself. Every single person we've gifted something from Vuori to has been in awe of just how fabulous their fits are. They have great options for both men and women. I have swapped out all my athleisure to theirs and they even have some more fancy pieces. Case in point, I recently boat a coat from Vuori for my trip to Paris. It was the perfect winter coat and so comfortable! My husband also has shorts in every color from here and we got his dad a fun Aloha print polo for his birthday. Encinitas screams Vuori with it's laid back feel and this store is worth stopping into!
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March 2024 by Linda M.
After my review, the manager reached out to me. I really appreciated the time she took to get to know my side of the story and make me feel heard. It speaks very highly of the company overall and how they care for their customers. I was able to go back to the store and have a completely different experience. I love the Vuori brand and so happy to support a brand who values their customers. I think I have converted to this brand over the other competitors brand. Their leggings are so soft and I just want to live in them. Maybe one day they can bring in hemming with purchase. Other than that, thank you for everything!
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February 2024 by Jon L.
I usually love my Vuori experience. At this location in Encenitas, an oversized two car garage with (6) employees hovering all over you. Could not get into shopping without constant interruptions and eyes watching my every move. I will stick with the Irvine location or shop online. Thank you for ruining my experience...poor customer experience.
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January 2024 by Teddy M.
The quality is great and the clothing is very comfortable. However, their customer service is so poor and shady I will never order anything from them again. Plenty of competitors out there with same or similar quality. Do not count on items you order to be delivered when promised. You just can't trust them.
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January 2024 by Charis R.
I have been familiar with Vuori for quite some time and the closest store to me is the one in Newport Beach/Fashion Island. The problem is that store is the smallest and carries limited variety, so I decided to pop in here to check out the selection. This is the brand's original storefront and location, which I thought was kind of cool. It's in a great area off Coast Hwy with many eateries and shops around (not to mention the beach!). The customer service here was impeccable! We met the kindest employees - literally everyone there. I only caught a few of their names (Sara and Taylor) but there were many more who were helpful and came up to us (it was on NYE). I don't normally review alot of retail stores but when customer service stands out I want the employees to receive recognition.
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December 2023 by Julie S.
I am terribly disappointed that the gift card I purchased for my son as a Christmas surprise was ruined because they sent an email to him this very day of my purchase telling him there was a gift card. I had given them my son's phone number when they asked if I had shopped with them before. It wasn't under my number, even though I had purchased from the Delmar location. I told the nice cashier it was a gift. Aren't gift cards purchased this time of year typically for gifts? After all, I am clearly a female and not named Frank! why wasn't I even asked if I wanted an email sent to his address? I would have definitively said no. I surely hope a manager will reach out to me for a company rep! This is the only athletic wear my son wears.
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November 2023 by Elisa G.
I love my new workout pants that my daughter bought me today at this cute store in Encinitas. The sales girl is so sweet and helpful and the clothes are so comfortable and well made. I have been wearing my black workout pants all day and they fit so well!!
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November 2023 by Carolyn L.
I must say when I phoned to speak to a customer service representative about my International order, I was not impressed at all. I had a baby 4 months ago and I ordered some clothes around the same time. I had put through the return request but in my sleep deprived state, I had forgotten to take it to a DHL location. I phoned to ask if I needed to do anything else to return and was told that my return would not be accepted. Why do you offer gift cards for US customers but not for Canadian Customers, when it takes items longer to ship to us and 120 days isn't what we get. I felt completely mistreated and I wish there was something that could be done. Had I received a gift card, I would have shopped here again, but not now. There was no leniency given, when other stores will do that. It's tough having a child and now I am stuck with clothes that I can't wear. I might add that I am only 12 days over the 120 day return policy, so if I lived in the states I would be able to return. Oh and the manager that I spoke to, told me that your company is working on giving gift cards for international customers but they don't have it complete yet. I am not sure why that was mentioned as that was not helpful and even more upsetting. Like if gift cards are in the plans, why can't that be offered to me? I am a first time customer and loved the pair of pants I bought and wanted to buy more, but after being dealt with like that, I won't. Really upsetting!!!!
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November 2023 by Robert S.
Nice upscale sport and fitness clothing store in Encinitas. The corporate brand of Vuori draws inspiration from the coastal California lifestyle--an integration of fitness, surf, sport and art. They are known to make products that stand the test of time based on the quality and fabric choices. We saw many types of clothing from sports and fitness long sleeve shirts to heavy jackets for winter sports. The prices are high, but many people that we know like their quality and their look.
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October 2023 by Trisha Gray
Very cute store! The lady that helped said they are in the process of remodeling. The store is working on expanding and providing more inventory. The lady was very helpful and knowledgeable of the attire. I left with several pieces of clothing. Too bad I live so far away from here. I was only in town visiting for a few days and made sure the vuori store was on my list to visit! I love the clothing.
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October 2023 by Tiffany Chang
All of the employees are top notch! It was my first time at this store and they were super friendly and welcoming. They helped me pick out a couple workout tops. Love the fabric and quality. I definitely recommend this location!
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October 2023 by landon flynn
I’m absolutely stunned at how amazing the employees at this store location are. I went by recently to exchange a few items I received as a gift. They were extremely busy as there was and event going on in town and every employee was extremely kind and professional. I even arrived close to closing and you couldn’t even tell as they went above and beyond to help with my awkward situation. I absolutely love all Vouri products so I was trying to return just exchange for different items. I had no receipt or information but they were absolutely amazing. I handed them the products I wanted to exchange and they allowed me to look and shop around while they dealt with the issue. When I returned with my new items they handled it with complete kindness and professionalism. The manager even spoke with me and wanted to make sure I was happy. I’m so impressed with the cool, calm and extremely professional manner in which they handled everything.
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September 2023 by Sunita M.
The sales associates were unhelpful and not welcoming to me or my mother. However, all the white women that came in after us were welcomed kindly and enthusiastically. I do not usually attribute a lack of customer service to ethnicity or race, but in this case it was glaringly obvious. I was waiting around for help to ask about the availability of a size, and could not get anyone to help us, so we just left the store. Overall, a very disappointing experience for a flagship store. I love the clothes, but I don't know if I can support a company that picks and chooses who is worthy of their time and help when shopping in store.
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August 2023 by Carrie Fuller
Just had the most awesome shopping experience at Vuori in Encintas. All of the staff was very welcoming. We were lucky enough to have Sarah help us find what we were looking for plus so much more. She had great suggestions and helped us find just the right fit. Thanks Sarah!
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August 2023 by Cooper Vicklun
High end athleisure store with tons of selection and staff. Staff member that stood out to us was Soren. He was super helpful, attentive, and resourceful. When some of the clothes weren't available in the store, he helped us find it on the website quickly. Really made our shopping trip smooth and enjoyable. Thank you Soren!