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February 2023 by Mike R.
This branch was very quiet when I arrived so the teller gave me full attention plus. They had signs that the bank has been sold to another bank. Anyway, five stars for the service I was given.
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May 2021 by Karen S.
If I could give Bank of the West a zero review I would. There was money missing from our account in January. After several weeks of patiently waiting for an answer regarding our missing funds and being told our branch was closed because of Covid, I finally resorted to contacting the FDIC to ask for help. By the end of January our money was found and we opened a business account elsewhere to deposit our funds. Today I got a letter informing me that after almost 25 years with them, that they were closing all my private accounts. No reason. Never had a bounced check or a problem before. I called and was told the bank does not have to give a reason for closing bank accounts. I feel so let down by this bank. No explanation whatsoever. In my opinion this is retaliation for asking for help from the FDIC. My opinion is that you bank elsewhere where you will be respected and permitted to complain when the bank looses your funds. Bitterly disappointed after being a loyal customer for so very long.
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January 2021 by JJ H.
Armine. AVOID THIS WOMAN AT ALL COSTS! We have been doing business at this place for almost 20 years. As soon as this woman Armine became the manager everything went downhill. All new types of documents needed to maintain a HUGE business account and I repeat we've been doing business there for many 20+ years. She will not give out any numbers to her superiors and is trying to hide the names and phone numbers requested. We will be closing all of our accounts and moving to a customer focused establishment. GOOD RIDDANCE, YOU'VE BEEN WARNED.
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September 2020 by Avo M.
Wow!!! even thought bank of the west has the worst customer service in the banking industry! I want to personally thank Emmanuel. N. Duenas he saw how frustrated I was because it was impossible to reach heloc dept. he called and stayed over hours on the phone just to prove a point and bank of the west should be lucky to have such great employees. What a helpful gentleman. Thanks a lot
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May 2020 by Donna L.
I have been banking at Bank of the West for over 30 years. They are not only 100% efficient, but ALWAYS go that extra mile. I have sent every friend I have to bank with this group and they are all very satisfied. Courtesy and caring for their customers on a personal basis is not unusual. Armine, the manager is awesome and helpful. Not one person has attempted to push anything on me. LOVE LOVE LOVE this bank, have a fair amount of funds there, and will never leave them!!!! Donna Lynne Leyva
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December 2018 by Rosita D.
Disappointing Bank from start to end.
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September 2018 by Jacob Thompson
There are only 2 locations that except cash deposits that I know of. This is 1 and the other is in Chatsworth.
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August 2016 by Dave Nadel
Best bank in the west and that is hands down!. I am a CPA and have many clients also banking there. Have worked with this bank for 20 years. Best customer service, personal care, quality of product and a solid bank all around!
