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April 2024 by Stacy
Terrible customer service. Avoid this shop because this.
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April 2024 by Darryl Silver
If you haven’t been to a Baskin Robbins lately, I highly recommend going there. The Baskin Robbins in Encino is great. The staff is amazing. I am always warmly greeted every time I come into the store. It is super clean and they have an amazing assortment of Cakes, ice cream, frozen bananas, and tons of other amazing tasting treats. The people who work there make the environment, warm and friendly and make you wanna come back time and time again. I cannot stress enough that if you haven’t been in here lately, it’s time to come back.
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December 2023 by Nadine S.
Based on my phone experience with a young lady with a very distinct voice today in the afternoon, but wish I knew her name. I have laryngitis and was trying to ask questions. I explained that to the girl I was speaking with and she was not offering up any details without multiple questions which anyone with common sense would give details if the person in the other line had a crackle of a voice. Then she hung up on me.
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November 2023 by Yasmine S.
This is a classic. Delicious and has a wide variety of flavors where you can never go wrong. I was disappointed with the customer service here. The lady who was working the counter was really rude. Ambience is great there's indoor and outdoor seating. I would definitely recommend the cotton candy ice cream. It's nostalgic and brings me back to my childhood.
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September 2023 by Kelly S.
This place is our go to for ice cream. The shop is always clean and quiet. The workers are always friendly and attentive. And the ice cream is always consistently fantastic! They also have non-dairy, vegan, and no sugar added options to accommodate a lot of dietary needs. We will continue to come back again and again!
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August 2023 by Chrisshanna M.
I was hoping I'd be leaving a different review than this because originally I thought the manager was really helpful but I'm very disappointed. I asked for a cake to be customized for my step sons birthday and was ensured by the manager that it would be done and that the last chocolate ice cream cake would be saved for me. (This is why I offered to pay over the phone but was told I could pay at pick up) When we arrived no one could find it and the staff looked around for 10 minutes. We ended up just getting something else they had since we were now late to our planned reservations. I hope I'm the further they don't make commitments they can't keep. My step son has autism and became hysterical when he heard he didn't actually have a cake.This ruined his birthday.
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August 2023 by Jamie Bradley
love their flavors!
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August 2023 by Cary Brown
Founded in 1945, a few miles East, down the 134, in Glendale, California, Irv and Burt's' ice cream parlor became the world's largest chain of ice cream shops. *In the late 40s it was possible to grab a McDonald's burger at the original stand in San Bernardino, California and have dessert at the original Baskin-Robbins, just sixty miles apart. Mc's burger and Coke sets you back 20¢. BR's single scoop cone costs 5¢; two scoops a dime.The Encino, California shop is cool fun, staying true to Baskin-Robbins' mid-century, soda fountain values. Most of their flavors and toppings are old school, although a few are unique.The servers are knowledgeable, friendly, offering free samples of the displayed thirty-six flavors. Vegan sorbets and ice creams are available. Prepared quarts are offered in several flavors, along with many creatively decorated ice cream cakes.You can grab a seat inside and watch the "soda jerks" decorate an ice cream cake, stack scoops on a chocolate dipped cone, blend a soda, or assemble a sundae. On the other hand, just sit outside and "people watch" on the patio. Just like in 1945.The gender-neutral bathroom and shop are wheelchair accessible. However, there is a low curb from the busy, free parking lot into Baskin-Robbins' entrance.* Baskin-Robbins was co-founded by brothers-in-law Irvine “Irv” Robbins and Burton “Burt” Baskin. There are approximately 6,000 Baskin-Robbins' shops, world-wide.
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August 2023 by M P
This is the nicest and cleanest baskin robbins that I’ve ever been to. The entire store was shockingly clean! This is now my go-to location even though there’s three closer to me.
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August 2023 by Laura P.
Easy happy cravings met. Banana split is my go to. Great service. Easy street access
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July 2023 by Angela G.
It was hot as all get out, so me and my mom decided to get a little something cool to help ease the pain. I remember 31 flavors (as it was called when I was a kid) being such a big deal. Now that my tastes have "matured" I tend to go to more refined ice cream shops. :) But today, Baskin Robbins did it's job. My mom went with the classic pralines and cream on a sugar cone. I got a new flavor called baseball but I think? It was vanilla with raspberry swirls and cashews. It seems like an odd combination. But it worked so well! The person who helped us was friendly as well. One thing I will point out is that that parking lot is a bit wild. It's a busy lot with lots of stores. So be prepared for a parking lot adventure.
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May 2023 by avi s
Friendly service. Cost of cakes have risen dramatically.
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May 2023 by Rick T.
This mostly a review of the cake. They serve Angel food cake in their vanilla cake, which has a pretty different taste (that I don't like). Ice cream is good though. But what you shouldn't do is randomly decide to buy an ice cream cake for Mother's Day, drop $55 on it and then realize you just paid $55 for some ice cream.
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November 2022 by Ami G.
Kylie helped us out, she greeted with a smile and a great attitude. She asked if we wanted samples and was very kind. She even made us laugh. Great job Kylie!
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August 2022 by Ronen (Elevate Luxury Living)
This spot is one of my favorites I love bringing my kids here and I'm pretty sure they love it as well. I tried their ice blended coffee today it was great. I also buy all our birthday cakes here, they have a very large selection for their ice cream cakes with plenty of designs to choose from! I definitely recommend this place ?
