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April 2024 by H. E. Y.
They did it again! Since my last review, I needed another medication, and my MD had this CVS number in my file. I looked up GoodRx and sent my wife to pick it up necause i was incapacited. The GoodRx price is for this med $10.60. But they chanred her $32.28 and told her it the price for goodRx gold that i have. Another case of greed, decietfulness. They just don't care many of us on fixed income shouldn't be short changed and cheated.
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February 2024 by Shamila N
i was shopping todaymy cashier name was "Bernadette"I bought nearly 400 dollarsI asked her to put everything in the bagshe put half in the bag and left the rest in registerWhen I called her to put the rest in bag , she threw the bag towards me and spoke with attitude & left the register!!!!It is clear that she hates her job and does not know customer service at all
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February 2024 by Cynthia Whitney
The usual.
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February 2024 by Shamila N.
i was shopping today my cashier name was "Bernadette" I bought nearly 400 dollars I asked her to put everything in the bag she put half in the bag and left the rest in register When I called her to put the rest in bag , she threw the bag towards me and spoke with attitude & left the register!!!! It is clear that she hates her job and does not know customer service at all
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February 2024 by Maria Adanalian
I received one of the best customer service today at CVS Encino, thank you Peter for all your help and kindness.
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February 2024 by Stephanie J. Vargas
Female Pharmacist Aylin Abed was incredibly rude and dismissive. She lied about not being able to take a health savings card stating it was “illegal” to do so despite me using it at two other CVS locations previously with no issue. This is flat out untrue, and as a physician with a DEA license myself, I am very disappointed with her poor demeanor and exploitation of a long time customer at this location.
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February 2024 by leah B
One of the main pharmacist is so rude. Every time I go she has an attitude if I knew her name I would call it out on here. She’s one of the younger ones and her attitude is absolutely horrific.
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January 2024 by Stephanie J.
Female Pharmacist Aylin Abed was incredibly rude and dismissive. She lied about not being able to take a health savings card saying it's "illegal" despite me doing so at other CVS locations without issue. This is flat out untrue, and as a physician with a DEA license myself, I am very disappointed with her poor demeanor and exploitation of a valued customer at this location. Will be shopping at other CVS locations in the future.
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January 2024 by J. R.
Literally the most incompetent pharmacy I've ever been to. Customer service is awful. Communication is a mess. Wait times are absurd. Have waited more than 8 hours to have them fill a simple prescription. Just a disaster. Avoid.
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January 2024 by Crystal H.
My closest friend unfortunately passed away and today 1/12/24 I was came to pick up collage posters I made for the memorial service. I was blessed to have come across Maria who helped me in the photo department. One of the posters came out in poor quality due to me enlarging the picture. Maria was quick to find a resolve and went above and beyond. Bernadette was also a great help. They deserve a raise!
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December 2023 by Jordan N.
Absolute tr@$h works here! Just left the store 12/30/23 at approx 8pm-8:30pm and the male cashier and female manager had such disgustingly rude behavior. I've read the previous reviews about this branch's employee behavior and I couldn't agree more! Will not be shipping at cvs anymore
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December 2023 by ALEX EMDADI
Horrible, horrible, horrible experience of all time. Unprofessional childish cashiers like they are in the high school hanging out together rather than providing service any customer deserves!Inpatient manager to help customers for finding the products my fiancé and I were looking for.She was even somewhat RUDE!The whole store needs to be retrained and also be trained on having a decent common sense to provide basic standards of customer service.3 employees walking around pretending to work and stocking while 7-8 customers are waiting to pay for their purchases.A good manager will open 4 registers as there are at least 4 employees on the floor rather than leaving one almost the slowest cashier to help customers.After all we are purchasing and we have many things to do and do not deserve to wait to receive service and get of the store to take care of other things. And these people are there for 8 hours and yea the shelves need to be filled but not when you have 8 people standing in line.Either retrain them or shut the damn store down!!!Even one star is too much.Yelp, please provide scale of 10 with 5 good and 5 bad so we could show how horrible and discussing some organizations are.These people go to work to clock in and out to get paid.THEY DO NOT GO TO WORK "TO WORK!"
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December 2023 by Alex E.
Horrible, horrible, horrible experience of all time. Unprofessional childish cashiers like they are in the high school hanging out together rather than providing service any customer deserves! Inpatient manager to help customers for finding the products my fiancé and I were looking for. She was even somewhat RUDE! The whole store needs to be retrained and also be trained on having a decent common sense to provide basic standards of customer service. 3 employees walking around pretending to work and stocking while 7-8 customers are waiting to pay for their purchases. A good manager will open 4 registers as there are at least 4 employees on the floor rather than leaving one almost the slowest cashier to help customers. After all we are purchasing and we have many things to do and do not deserve to wait to receive service and get of the store to take care of other things. And these people are there for 8 hours and yea the shelves need to be filled but not when you have 8 people standing in line. Either retrain them or shut the damn store down!!! Even one star is too much. Yelp, please provide scale of 10 with 5 good and 5 bad so we could show how horrible and discussing some organizations are. These people go to work to clock in and out to get paid. THEY DO NOT GO TO WORK "TO WORK!"
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December 2023 by Kimia Attar
I don’t know why some people come to work not knowing how to treat the customers. As a reminder to them , your job is dependent how your customers leave there , Happy or afraid of coming back . I don’t want to mention specific name which I can but I didn’t leave this CVS happy today .
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December 2023 by Christie F.
I placed an online order for pickup at 16461 Ventura Blvd, Encino store. I ordered one item - a box of haircolor labeled 5CB and received a box labeled 6RB. Apparently, this store employs people who can't read?? Unbelievable.