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August 2023 by It's Zero
Nice jewelry
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January 2022 by J B
Mike is the best
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November 2021 by Amy L.
Three weeks ago I brought in my wedding band that was made too small - a diamond eternity ring, and two costume bracelets. The ring needed to be shaved on the inside to make it slightly larger to fit my finger for my wedding, and the bracelets needed to be made smaller. I went in on a Friday, and Mike said he does repairs on Fridays, so could I wait a full 7 days. I said I needed it done by the following Wednesday, so I'd take the pieces somewhere else. He insisted no no, that's fine, Wednesday works. They will be done then. Fixing the two bracelets: $10/each Shaving the ring: $60 I went back the following Wednesday, and he hadn't done anything. No apology. He asked if it could be done by Friday, I said no. He promised Wednesday - and I left the next day for my wedding. I said I'd take the pieces and leave and he said he'd fix them by end of day. I asked if he was sure, because of my tight timeline. He assured me. A few hours later he called and said he couldn't fix the ring, no apology, and that he'd fix the bracelets for free, and to come in and get them within 2 hours. I drove back, and as he was giving me the items he explained how I shouldn't just take the ring anywhere because it was a hard fix. He then said he'd only charge me for one of the bracelet fixes. ...I said "on the phone you said you'd fix both for free" He laughed. As if I was taking advantage of him. There was a woman working behind the counter. I looked over at her and back at him. I'd never been treated so rudely before, I was in shock. With a straight face and calm voice I said "You're laughing at me, but you said you would have my ring fixed by today. It's my wedding ring. I get married this weekend and you assured me it would be done. You said you'd fix my bracelets for free and now you're trying to charge me $10?" The woman said "he did tell you that" No apology. "When is the wedding" I said Sunday, and before I could continue he said "that's plenty of time" and I said no, I leave tomorrow. I told you I needed it today. The ring fit a different finger (not my wedding finger) and he said "that's a nice fit!" ...to say I should just wear my wedding ring on a different finger, because he didn't fix it in time to fit the right finger. Mike's ego is his detriment. No apology, no respect for the most important day of my jewelry's life. No care for giving his word- multiple times, and not following through. To the woman standing by him who acknowledged that he made a commitment and didn't follow through, please hold him accountable. I rarely feel I'm treated differently because I'm a woman, though the way Mike treated me made me feel lesser than, unworthy of respect, and he laughed out loud when I held him accountable to his word. You promised to fix my bracelets for free as a gesture of apology and then tried to get $10 from me? I tried to write all this calmly, weeks after my wedding, so I wouldn't be emotional or angry in writing. I'm proud of myself. I do feel calm, not angry. I hope future brides read this and know to stay far, far away from this place. Mike, do better.
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July 2021 by Brandy J.
I called to request a quote for an appraisal. When the phone was answered it was just, "Hello". No indication that I had actually reached Pars Jewelry. I paused because frankly I was shocked at the complete informality. I am NOT saying that people should stop their patronage, I am only expressing how absolutely disappointed in the lack of professionalism when answering a phone call. It is the very first impression that a potential customer is given.
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June 2021 by Kathy Showalter
Best place in san fernando valley. Mike AND Debbie know their stuff. Very friendly and just brilliant.
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May 2021 by luke Phillips
Called to get a price quote, didn't even answer the phone like a business learn some phone etiquette. Not impressed
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April 2021 by Tiffany
I met Mike the owner to talk about creating my wedding ring, he was very cooperative, and helped me bring my vision to life! he was super affordable compared to the other estimates I got from other places. I will come back for all my other jewelry needs! I recommended him to my all my girlfriends and they loved him too!
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April 2021 by Debbie Britt
Came in after calling for hours to get a battery replaced and a back put back on a second watch. He was responsive, polite, and friendly, allowing me to wait while he efficiently took care of my watch needs. Thanks so much!
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April 2021 by Chanel Aflatoun
Mike and Debbie are a lovely couple to work with. They helped my fiancé make me the most perfect engagement ring. I will definitely recommend friends and family to them.
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April 2021 by John Carson
the only jeweler I trust! the best quality for the best prices because the owners are a family that really care about their customers. ive been going to them for over 15 years
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April 2021 by Jack Chilton
Found a great tennis bracelet for my girlfriend for her birthday and she loved it. Will be coming back for sure. Highly recommend!
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April 2021 by FARSHAD MADI
He sells second-hand gold to you with the reward of making new gold. When you ask him, this is a second-hand and repaired, they speak to you with disrespect, second-hand products and more expensive than anywhere else.
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April 2021 by D Dorsoduro
I found Pars to be quite fair, reasonable and knowledgeable and I’m very happy in dealing with them.
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June 2020 by Nikkysha G.
Wonderful customer service! Very warm and welcoming ...great prices ...very honest.. I will buy all my jewelry there from now on!!
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June 2020 by John C.
I've been going to Pars jewelry for over 15 years. I don't trust anyone else but them because they really care and have the best jewelry for the best prices. they also can customize and fix anything for you!
