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January 2024 by Ariana Crisolo
I don't usually review places, and I'm a millennial so I'm not out here trying to be a Karen. I think people should know what's going on. This location is convenient for me, so I'm around quite often, but the service isn't that great. The current manager is rude. Tonight she mocked me when I got mixed up about their shipping options and she treats the store like it's her home. I've walked in several times with her on her phone. She was helping me once while on the phone speaking her native language. She ended up speaking to me in her language by accident and had to repeat herself in English, then she got mad when she spoke to me in English and I didn't respond because I didn't know who she was talking to.
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December 2023 by Mary Lamborn
They are always prepared to help and make suggestions if necessary.
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December 2023 by Megan B.
Thank you guys for helping me print a photo that turned out awful at CVS. If anyone ever needs quality photos printed you're best bet is to come here, they will show you the photo you n their computer before printing to preview and they have a variety of paper options. The cardstock showed the background colors much better than CVS photo paper. Pictured is the UPS photo on the left (correct) and the CVS photo on the right which was just the worst.
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November 2023 by Veronica Labretta
Nice place, kind customers, the best if you need to print some document or ship something with ups
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November 2023 by Saro A.
Rudest customer service ever!! Indian lady was yelling at a 13 year old for not bringing in a proper box. When he tried to bring a different box she wouldn't accept it. Like cmon it's a child and just let him get his package dropped off. Need to retrain this lady asap. I recall her name being Else. Don't come to this ups location not worth your time, money, or patience.
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August 2023 by Donna M.
Always easy and no hassle .. but if you don't have a box for your returns be prepared to pay a stupid amount of money to buy one. Make sure your amazons day no box and label needed. Good hours too.
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April 2023 by Joseph Portillo
Wouldn’t give me my mail . Was able to verify the same name with my ID . Worst place ever . Brice has the worst attitude. Anna is fake and will tell you anything to make herself feel good. This place needs to be shut down. Makes UPS look like a joke honestly.
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March 2023 by Brandon B.
It is advisable to refrain from getting any documents notarized at this particular location due to the unsatisfactory customer service experience and the addition of personal insults. While I personally do not consider myself to be overly sensitive, the first impression left by Ana T. was less than favorable, leading me to caution others to avoid this location. UPS should focus on providing better coaching to their team members, as it is essential to treat all customers with kindness and respect. While I could elaborate further on my negative experience, I suspect that there may be many similar complaints regarding Ana's attitude, so I will leave it at that.
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February 2023 by Ofek Buzaglo
I want to say the guys at this store are so professional, Dee and the rest!We came to make branded notebooks and they helped us in any way possibleHighly recommended UPS and especially this specific store!Thank you ?
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February 2023 by Lisa L.
Staff is extremely rude. NO customer service. Downright nasty and doing you a huge favor to process your items. Not to mention that they cannot seem to open on time. Horribly run store, very poor management. You are much better off at the Encino store near Hayvenhurst or the Tarzana store, where employees are well trained, polite, respectful, and know how to do their job.
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February 2023 by Tommy S.
Felicita is a rock star she was very helpful and friendly early in the morning. Thank you again!
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January 2023 by Sepideh Tehranizadeh
I wish I could leave a zero star! I have come here on several occasions hoping that the service would change but it's been worse and worse every time I've come. I leave here frustrated and annoyed every time! The store needs a complete audit by UPS for their customer service and everything else that they do.
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January 2023 by J N
I'd avoid this store. The staff are not friendly and generally unhelpful. The one on Ventura near Hayvenhurst is wonderful. Go there instead if you can.
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January 2023 by Victoria M.
Been coming here since the store opened and its always the same rude b**** african American girl in the mornings always has attitude and always rude and rolling eyes i already called corporate and told them about her ,I came in on Monday and there was a new girl I never seen with glass latina very respectful and kind so generous and polite she was helping me and another customer at the same time which was so very nice of her telling us don't wanna keep you both waiting I can take both of you i came back today hoping I get the same girl and I sure did thank you feli for making my day wonderful with your excellent customer service
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January 2023 by Clemons P.
Great location! Amazing customer service as well, especially Dee. She was very nice and extremely helpful! Will be back to this location for sure!