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April 2024 by Ya M.
I opened up a business account here this morning, amazing service, easy to talk to answered all my questions. Very highly recommended for such an easy process. Her Name is SHAHLA FARHADI
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January 2024 by Jennifer S.
This branch was rude and unhelpful to me. I told them that I had a frustrating experience where my account was closed without my being notified. Instead of compassion and help I was met with rudeness and an attitude that they did nothing wrong. A 32 year relationship down the drain. Bye bye!
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December 2023 by Erika M.
Beware don't bank with Wells Fargo. I have been banking with them since 2015 and they just recently closed my account for no reason. And they put my money on cashiers checks that I am not able to deposit into my other bank. So frustrating.......
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November 2023 by Delhia Gaynor
If I could give a "0" I would. Take your money and RUN. Thieves and Fraudsters. I now call them the Wells Mafia. One thousand dollars just vanished from my checking account about two months ago. I reported this to them in person to a banker at this location. He helped me file a fraud report and he told me the investigation would take 7-10 days and I would hear from them via email. I never heard anything. When I called Corporate after a month to check up, they told me the investigation was closed due the fact it was determined Wells was not in fact responsible or at fault. I have placed 4 phone calls to the banker and this location and have not heard a response. So beware, money may vanish from your account and Wells will take no responsibility.WELLS FARGO IS FRAUDULENT.The banker that assisted me, his name is Rafael. He was very nice at the time but told me to bank at another institution because Wells Fargo sucks and he works for you.
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October 2023 by Dusty Rhodes
worst WF branch. again, i had the worst customer service at this branch. you have a rude manger, poorly trained. i had a bank check certified for deposit and i got hassled by ariga hacopian, your manager. i have placed a formal complaint, but i will move my accounts to another bank that focus on customer service. also, there are cars parked in the fire lane everyday in front, and has been going on for years. your whole branch needs to be shut down.
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October 2023 by Ely W.
These people are rude that work here. They are dismissive. I asked if I have to check in for the appointment. The lady said in a rude tone sit down and we will get to you!!
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August 2023 by Dawn S.
I just went to this Bank on a Monday and they're closed. So I explained to this person who was acting as a manager wouldn't give me her name that my ATM card had been stolen at a restaurant I told her I need a replacement card and I need to grab some cash. And she told me that they don't do replacement cards in it anymore and she didn't give a damn. This is a big fat girl who's overweight and has a really nasty attitude. I would recommend you not Bank there. Their service is very very bad it used to be great but it went downhill for several years.
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August 2023 by Phyllis Saunders
The bank in Encino is very much service oriented.The Wells Fargo Bank on Western in San Pedro leaves a lot to be desired. A black female manager is in charge.You have super long lines sometimes 1 teller. The see the line out to the door and will not add another teller.I refuse to visit this bank ever again.
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May 2023 by CookieChris
Decent people working there but not enought staff at the windows. Usually only three people working windows and one of them is a hobbling 90 year old Asian woman who almost every costumer has had a problem with (she's slow and very confusing) so that leaves two tellers open to serve 12+ people. Also most people that are used to this bank just avoid dealing with her at all, she ends up standing at her window alone because no one wants to deal with her. Usually takes someone complaining for the manager to send out another teller
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April 2023 by Zara S.
The banker is laughing and talking personal and chatting whike I am waiting for her to take care of me. while she prefers chatting with guys rather than other customers. Shahla is so unproblematic he
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March 2023 by Alejandro Vinas
I've only been here a couple of times, but everytime the staff has helped me quickly and very professionally. I appreciate the kindness and the cleanliness!
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March 2023 by Siyamak Ahl
Love this bank , easy banking with them, but not a great bank to open savings accounts or Time deposit.
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February 2023 by Yelp Reviewer R.
THE WORST AND MOST CRANKY managers and staff. The MOST unprofessional. I'll come back and fill it the reasons.
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August 2022 by Brad R.
THE WORST BRANCH! The tellers are incredibly slow, and with a line they never add more than two windows. I run a business, and they took the business line away years ago and never replaced it. I stood in line for 20 min today only to have a bank manager tell me that she wasputting someone in front of me !!! How about getting your butt behinda window and helping them yourself ! Really considering taking my business account to another bank. I
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May 2022 by Kim D.
Completely unprofessional. Went in for something simple and was told a "banker" was unavailable and I needed an appointment. I made one a month out. The MORNING OF they cancelled it, citing a personal emergency with the "banker." Of course now they have no available appointments and I can't get anyone on the phone. Outrageous as I'm a mortgage customer as well. Take your business and your money to Chase or Bank of America like I will be doing!