-
June 2023 by Lisa Y.
Just want to comment in here how amazing Robert Kelly is. He is the most patient and courteous banker ever. He was so helpful and patient with aunt who is elderly and has trouble with 'new technology'. This world needs more people like Robert. Thank you Citibank and thank you Robert for all your help.
-
October 2022 by Roger P.
I've been a Citibank customer for over 20 years. They have been slowly closing their branches over the last 5 years doing all their business online. I applied for a new cash back card online. I had to go out of town on business and Citibank tried to call me twice to verify additional information while I was flying. My credit is close to 800, so that is not the issue. I called 6 different numbers and couldn't connect to the right person. I went to the local branch and was told there was nothing they could do. I finally talked to someone who said it was their policy to only call twice and you have to start over again. I think customer satisfaction is a thing of the past at Citibank.
-
July 2022 by Hussein P.
Exemplary service experience at Citibank, Escondido (1505 E.Vly Pkwy) My Personal Banker, Ms Vilma Medina was very courteous and professional. We strongly recommend her exemplary, friendly attitude and her banking expertise. Kudos Vilma! Hussein Panjvani
-
April 2022 by Beckie G.
Brought In a check a Friend gave me, came into bank the check is from to get cashed. THEY CAN NOT CASH IT!!! What!!!!!!!!!!! It's YOUR fn check Your customer. So annoying. While I'm here, they gave another customer a hard time to close his account. Wow Citibank! I'm so glad you are not my bank!!
-
August 2021 by Alexis T.
I was having issues with a promotion I signed up for a couple months ago. I spent a couple hours trying to talk to customer service on the phone to no avail and I was incredibly frustrated, so I drove to this branch ready to close my account. Vilma helped me resolve it in mere minutes with no issue. Citibank's phone customer service is the worst I've ever experienced, but the help I got at this branch was so much better.
-
February 2021 by Maria V.
Terrible service all around, by phone or in person. I called this branch to ask what documents I needed to open an account. They told me a list and told me to go to the branch. When I got there, Mayte, a bank teller, rudely told me I actually needed an appointment to be seen because they were too busy. Mayte kept giving me attitude, and she lied about their availability, until Rob, the one who works on those types of accounts, said they had something open for that same day. I came back for the appointment, worked on the application, and was told I'd hear back the next day by noon and Rob would call me back. The next day happens, and it turns out that it was his day off. So I call again the next day after, and they tell me that I didn't need to speak to Rob after all, but they rudely tell me they can't give me any more info. I tried to call the corporate phone for an answer, but they just did a cold-transfer to the branch. Every time I call Citibank, no matter on what number, I get as much attitude as the previous rep. I'm surprised Citibank has such crappy customer service. I bank with them, paying higher than normal monthly fees, expecting basic respect, but I get nothing but attitude every time I try to interact with this company. I could have the same if not better service at a free local credit union, so I am definitely closing all my accounts at Citibank. Shame on you.
-
December 2019 by Juan Carlos R.
ATM is constantly down. Bank hours are ridiculous. Staff are mostly idiots, who could care less about other people's time. Especially when a client has to interrupt his or her workday to make a menial transaction. I will can these yahoos promptly.