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December 2023 by James Givens
The service was excellent.The attendees were polite and resposive.The professional manner and knowledge in which they went about their service unto me was exceptional.The Doctor shared helpful tips about healthcare that I needed to know.Overall my choice to have my DMV Physical at that location was a great choice.
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November 2023 by Rosalee Ibasco
I went sent here for a New Hire Health Screening. I was told that I did not have to make an appointment and they accepted walk-ins.As a walk in, I was told that it would be a 1.5-2 hrs process. I waited an hour to void for my urinalysis, it was not until I told the front desk that I needed to void and did not want to waste this sample that they started the process. Then followed a chest x-ray and then placed into an exam room.I waited in the exam room for another hour, where I actually fell asleep awaiting for the doctor.Once the Doctor came in, she asked my thoughts if there was any reason that would hinder me from doing my job. I told her no. Her exam consisted of only standing up, touching my toes, raising my arms and squatting.She did not review my medical history, my medications, she did not put a stethoscope to my chest to listen to my heart or lungs, she did not a do a full body health physical or verbal assessment.I timed my interaction with her and it was not even 6 mins and 42 seconds from the moment she walked in the door to the moment I walked out.I have over 12 years experience in the medical field working in the nursing department of a major hospital in San Diego County and can account of the complete waste of time and incomplete health physical.I can say that the front office staff and back office staff were friendly, professional and efficient. other than that, they would have zero stars in my book.
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November 2023 by Brandon Strohbehn
Upon arrival, there was no one at the front desk. I waited 5 min before anyone was around to get me started on paperwork. I waited 4 hours to be seen by the doctor. People who came in after me were taken in first and I was the last one to leave the clinic. I assume this is due to being understaffed. Otherwise, the visit was what you would expect for a walk-in urgent care. The doctor was apologetic for the wait and they brought my son a drink and snack since we were waiting so long. That was appreciated.
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November 2023 by Lisa Rundle
If you read over all of the negative reviews they are all true. This place is ridiculous for the amount of time they take to see anyone. They are obviously not employing enough doctors or PA's to see patients other than their usual drug tests etc. We arrived around 10:15 and finally left after about 3 and a half hours. If we have stayed it would have been closer to 5. There is truly no urgency to their urgent care. And really no care the this clinic.After my husband complained regarding the excessive what time and asked to speak to a supervisor, he was told that way supervisor was at lunch. After he asked again to speak toa supervisor around 45 minutes later he was told one was not available and told that we could just leave. Talk about no customer service. So we left!
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November 2023 by Becky Gregory
This location was clean and the staff provide an accurate wait time when I checked in. The Dr was kind and extremely helpful. I felt like she was concerned about my health and provided a treatment plan to ensure I was on the road to recovery. I would not hesitate to return.
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November 2023 by heather Stallman
I had an absolutely wonderful experience at Concentra. The doctor and her staff were excellent. They were very professional, funny, and a joy to be around. It was by far the best urgent care experience I have had I would drive all the way back to Escondido just to see them again. They were thoughtful, explained everything, and caring. If I could give them 10 stars, I would.
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October 2023 by Justin Smith
I had an appointment at 10:45am. Came a little early and waited an hour. Still hadn’t been seen. Had to leave for work without being seen. It was my final visit so very important. My first visit I was there for 3 hours. I walked in then ..so understandable (I guess). Why make appointments if you can’t keep them? It should just be a first come first situation. Nurse practitioner was very nice when I was finally seen on my first visit
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September 2023 by jt shaffner
Brisk wait time, extremely inviting staff members who despite running a marathon the whole time manage to still be human. I was there for a pre employment drug test and I think the only downside to my entire visit was how small their testing bathroom is. Very narrow. Otherwise I was in and out in... 40 minutes total? This location is leagues better than the one off of Miramar Rd.
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September 2023 by Lisa
"Urgent" should not be listed in the title of this business. I too had the same experience as others. I arrived and was told 1.5-2 hours. I waited and waited and watched as others that arrived after me and for the same tests walked in and out. No updates .. just waiting on rooms which is funny since the person that was here before me for the same thing left an hour ago. Find somewhere else.. anywhere else to do your employment tests. Time is not of the essence here. Don't go unless you have half a day to waste here.
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September 2023 by samuel wolfe
I felt I was discriminated against.I was there for over 4 hours waiting on a physical.I was told it would only be a 2 hour wait.The lady’s at the front desk kept allowing other walk-in who arrived after me to go ahead. Most of these were Latino males.I feel this is a very poor way to give medical treatment.
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August 2023 by Christine Sinsuan
Arrived around 8:30 for a walk in physical exam, receptionist said im gonna wait for 2 hours, so i did, ended up waiting for 4 hours and im finally inside a room now still waiting for their one doctor. So wait time is probably 5 hours. Worst experience ever. Be prepared to wait for walk ins.
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June 2023 by Jakob Mulder
It was very clean and organized. The drug test for work went by very quickly and felt like I'd done it a million times when it was actually just my first time. They do take a while to get back to the job though so be prepared for a wait
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June 2023 by Steven Davis
Customer service representative intake receptionist very rude and brash and seemed as if she was trying to discourage me to not be treated at clinic even though I was the first patient when opening I also observed her same interaction with other potential patients I also logged a complaint with the medical nurse who treated me
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May 2023 by S I
My coworkers and I truly wish our employer would stop sending us to this location. The women at the desk are so disgusting rude and disrespectful. We walked in and these women completely refused to even acknowledge us even after an hour. When we finally asked if we could get any kind of service they rolled their eyes and huffed and puffed so aggressively. As if we didn’t feel unwelcomed enough. We watched as every other individual of Latin/Hispanic decent was treated so kindly and so quickly. It’s scary that health care works put their own personal issues and feeling ls into the job. I truly hope one our employer will drop the contract with this clinic
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May 2023 by Wraice619
Overall it was a gold experience. Went in as a walk-in and was seen sooner than I was told the wait should be. The 4 or 5 staff members I interacted with were pretty friendly as well.
