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October 2023 by Daniela M.
NEVER COME HERE TO PRINT PICTURES!!!! I came in today to print pictures of my daughter and first of all, the machines absolutely SUCK. After trying to figure it out for around 30 minutes, basically all my pictures said "picture not available" so I was able to get in around 7 pictures printed. How are you charging almost 50 cents for a 4x6 picture yet the computer is slow as heck! After all that frustration, I get to the register where the girl is taking her sweet time signing someone up for rewards ( which there's nothing wrong with ). However, if she knew it's a process she could've asked someone else to help me. Finally, she attends me and low and behold as I give my cash payment she tells me (nonchalantly) that she clicked the wrong button. I told her if she can fix it later that I'm in a rush. She says " oh I just have to return I'll do it fast".... She couldn't figure it out. She calls what appeared to be the manager. The girl seems to be way more confused the the previous one. So I gave them a $5 bill for a $3 check and said to keep it that I didn't want to wait. So basically I tipped them for their mess up, which by the way I still never got an apology from neither girl. Avoid this store seriously
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September 2023 by Google user
Kim in the pharmacy is such a wonderful person. She's personable, professional, joyful, patient and funny. Going to a drug store is usually one of the last things I care to do but this CVS is a positive one.
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July 2023 by Felix K.
The store is affected by homeless people that sleep here at night and litter the area. The floor employees vary from good ones coping under corporate manglement or neglect, to others who blame the customer for their misery. That's been a running theme for the past 13 years.So why don't I go elsewhere?I come for the pharmacy where the very busy team fills my prescriptions, gives vaccinations and more, all while running a pharmacy. Maya and Kim are just two examples of friendly problem-solvers that keep me coming back.
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May 2023 by Shannon C.
I rarely right a review... but this situation can harm customers. My doctor e-scripted my prescription to this CVS on a Friday at 1130am. I received a text stating my prescription is being processed and will be ready at 3pm. I call at 345... they didn't have all the medication in stock and needed to order!?. Long story short...they should notify the customer immediately if they are out of stock. I spoke to the pharmacist Lily. She was extremely rude and was rushing me off the phone. Clearly, Lily is too lazy and does not care for the customers. I had been going to that CVS for years and because of her complete disregard for my health due to not having my medication, I will not go back to this CVS.
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May 2023 by Scott H.
UPS for some reason picked this CVS to be a map-selectable delivery point for packages. This CVS was the most condescending vaccination experience I had during the pandemic and despite never wanting to return I thought ... how bad could picking up a package here be? This manager or whatever (I'm attaching a picture of her disgusted over my box) - female, gray hair, glasses, khakis, latex gloves) came out and bitched at me at how heavy my 25lb package was and how I shouldn't have had it shipped there. I needed no help - I just wanted to pick it up and carry it to my car. But no - she wanted to interject herself and cause a scene. Fantastic. After the scold of having my package shipped to a selectable UPS delivery point was over - trying to take and sign for this package went on for a -long- time. Some of the (younger) employees just tried to help but this woman seemed to want to assert her authority or whatever - scowling, wasting everyone's time - including that of her own employees. Once CVS Manager lady was finally over her tantrum I was able to take my package to the car - which I threw over my shoulder and carried out. Unbelievable. I have no idea why this Escondido drugstore is so toxic but it's awful.
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April 2023 by Bonita 1.
Bad Customer Service!This pharmacy has bad customer service. A week ago I called to order COVID-19 Self Tests and they told me they were to busy to process my request. I was told to call back next week. I called back earlier this week and was told I could pick it up in the afternoon. When I got home and opened the bag found out I only have half of what I ordered and what was specified on the label. When I called the pharmacy to ask why, they told me "that's the only tests we have" in a very nasty voice. I know your store is busy. That's why I seldom go there. You should at least be nice to your customers. It's not nice early in the morning talking to people like that.CVS corporate needs to refresh their customer service training.
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April 2023 by DavId C.
The most incompetent and dirty store ever. The front looks like some kind of ghetto. And the staff is just inadequate at best. Promised prescriptions that aren't ready or just might not even be in stock.They have no idea that some drugs are just quite a bit more important than vitamin C. They have zero empathy for the customers that can't go two more days without. Meaning that I am not early, you said my order was filled and ready and then when I pick it up it's my fault that they lied to me and had no clue that this isn't just a casual mistake. My wife will suffer do to their incompetence and just a basic give a shit attitude.
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March 2023 by Aris Koutsoutis
I have to say that Kim at my CVS on W. VALLEY Parkway is the best! She goes above and beyond helping. She is very meticulous and knows her stuff. She helped me get a coupon on a drug my health insurance didn't cover. She helped me with a prescription I was having trouble getting and kept in touch with me to what was going on. She is just the greatest! This pharmacy is well run....unlike the old CVS I used to go to. So happy to have these guys near me!
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February 2023 by Aris K.
I have been going to this pharmacy for 3 years and it is absolutely top notch. Kim many times waits on me though she has moved up to pharmacist. She goes above and beyond to help. When insurance didn't pay for something she looked up discounts and work hard to getting things moving on another issue I had. She communicates well and works like a machine!
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October 2022 by Rich S.
I dropped off my prepaid package at this store..(UPS drop off location) received an email receipt so I thought everything was good. I went to check the tracking and guess what UPS doesn't have it, but their system shows its at the store. Called the store and they dont have it...(and it's a cell phone return) looks like it was aquired by one of the employees...now an investigation starts, and the cameras will show it never left the store..at least not in the package it's supposed to be in..So I'd stay away from this store at all costs
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July 2022 by Christine L.
I want to thank Nancy, CVS shift supervisor, who helped me in her store today. She was very customer-oriented and immediately resolved a product issue with a gracious and professional manner.The previous day, I had driven to this CVS but told by two cashiers that no one could help resolve my issue because it was the weekend. I was told to return on a weekday and speak to the manager. While that experience was frustrating, my positive service today from Nancy more than made up for the negative service I received over the weekend. Nancy's efficient and effective help was great service recovery. Nancy is an asset to the management team of this CVS.
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May 2022 by James Erickson
Scheduled 2nd pfizer booster via online, can get other vaccinations during same appt. Added a video of vaccination area.
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June 2021 by Porch G.
I just want to say because of Nancy and Veronica,My experiences at this particular CVS has been great. I take my Momz to this CVS every time I visit her.She is ancient and it takes us 2 hours to get everything she needs... Its excruciating!!But these two ladies are super patient and sweet.They always help her with a good attitude and kindness. I wish I was as patient and kind as they are.Mad props to people who can be kind to all , especially the old and disabled
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July 2019 by Max J.
If you're closing in 5 minutes, that means you're still open. I was dropping off a prescription from the ER that I needed, knew that I made it in time, but they refused to help me because "were closing in a few minutes". Correct me if I'm wrong, but that means you're still open. Shameful.
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April 2019 by Derek D.
I'm done with cvs. Called yesterday to refill an important prescription. Came in today, 30 hours later and was told the gal who fills em is at lunch and it'd be 45 minute wait since it wasn't yet filled....