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January 2024 by Golf
I had a 2013 Prius engine replaced after finding a blown head gasket.The service desk and technician were both knowledgeable and respectful.They were the only autoshop that called me back and made sure to keep me updated on the progress of my vehicle ?Overall I'm a dyi mechanic and I appreciate and respect their honesty and work. My car came back running like new. And they said if I run into any problems to come right back and they would address it right away.Im confident in their work and will be returning with my car for future repairs
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January 2024 by Charles Nini
I went in for an inspection on my 08 Prius Battery and got a lot of great feedback and info from the technicians. Also, their quotes on replacing the battery were the best I’ve seen.
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January 2024 by Carlos Zuniga
Great customer service. Answered every question I had. Inspected my car and fixed my front and back brakes in a timely manner. Highly recommended!
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January 2024 by Brock Jensen
I have taken my car to EAP twice now for significant diagnostic and repair work. Their name suits them well; these guys are true professionals. They provide significantly more reasonable prices than other auto shops matched with thorough service. The communication throughout is consistent. Even though I no longer live near the shop, I will make the commute to have my cars worked on here from now on.
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January 2024 by Gabriel Hernandez
Have gone here for the past 4 years and never have they let me down, with managing and letting me know my options for repairs to even educating me on my car and future issues to be prompt with if needed. Definitely a great, reliable and trusting team!
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January 2024 by Scott Roods
I love this place! The service is fast and friendly. They gave me honest information about what was going on with my car and some alternatives on how to best fix the problem. No hassle or pressure, and very fast and reliable.
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November 2023 by Julie H.
Didn't really want to spend money on a new hybrid battery but i think it was a good value with these folks. The process was quick and seamless. very easy to work with and they were quick!
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October 2023 by Debie Gasio
They always come through. Very honest, reasonable and know what they are doing. I love how they keep you updated via email with photos and full description of work that needs to be done to the vehicle. Long time customer.
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October 2023 by Ed G.
Recent experience was bad. Charged high amount for basic services. Failed repairs. Not fully competent techs
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September 2023 by Tracy Cornelius
Escondido Auto Pros replaced the engine in our 2013 Prius with 269K miles. They sourced a used JDM engine with less than 60K miles and installed it in good time. They offered the best price and provided outstanding service and communication throughout the process. I would like to specifically acknowledge Oscar and David for their assistance. Both of these fine technicians know what they are doing and are able to communicate clearly to their customers. I wish I lived closer to Escondido so these fine folks could perform regular maintenance on my vehicle. If you're lucky enough to live nearby do not hesitate to contact them, you will not be disappointed.Service: Hybrid vehicles service
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September 2023 by Joshua Hovey
Professional group that I could trust. Our Ford Escape 08 hybrid was diagnosed correctly. Friendly staff and reasonable priced. If you have a hybrid auto, look no further!
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September 2023 by Rupen K
They are masters of Prius best honest won't overcharge and know what to do. If you get triangle sign, stop on roadside hybrid system sign don't get scared take it to them they will be honest and won't overcharge plus always cheaper than Toyota. I myself is DIY so I am confident they are honest. I had water pump not working(which I did know), which will over heat the car and hybrid system but he told me the truth plus also told me it could be just a air bubble due to DIY radiator coolant change and did not try to overcharge. Integrity is the right word for them ....
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September 2023 by Charles DiLoreto
I had my rear brakes and rotor’s replaced on my 2017 Ford Escape. They did a perfect job. On time and on budget with their very reasonable quote. I will definitely be back.
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August 2023 by Richard B
EAP by far has brought me the most reliable, respectful, convenient, and trustworthy work I can ask for. Not only did they be honest from the start on what I should do and not but they gave me the opportunity to get my insurance organization to help with payment plans and worked with me so I’m not breaking my bank. I picked up my suv and it sounded and felt like the first day I bought it! Perfectly done ✅ I’m giving 5 stars and I rarely give thon reviews and I will be back soon with both my vehicles and will refer them to all my relatives and friends. Thanks Escondido auto pros your a perfect example for our community.Services: Transmission
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August 2023 by Connie Frost
On 8/9/23 I took my sons car in to get the AC fixed. It was worked on all day & I kept getting calls from the mechanic saying something else needed to be done for the AC to work. I was given a price of $1048.00. By the end of the day the AC still was not fixed & I was told it would take another $1000.00 to fix it. I was flying back to my home out of state the next day so I had no time for additional work on the car. When the gal who picked me up drove up in the car the engine was smoking & hot which it had not been when I took it in. I paid what was owed and my sons AC is still not working. I have never paid that much for something that was not fixed. So now there is a new AC rear evaporator that does not cool the car. When I asked the mechanic if he could remove the new evaporator & put the old one back he said no. I have no problem paying for labor but I should get a refund on the new part that we don't need because it isn't cooling the car. I would like to speak to the owners of Escondido Auto Pros. The office has my cell number. My next step is to contact the Better Business Bureau.I just received a response from the owner of Escondido Auto Pros saying that he would converse with me if I deleted this post. In his response he said he reached out to me but it didn't work?? He also said I gave him threats, The only thing I said was I would contact the BBB if we could not talk. He also said I declined his diagnostic, not true. I had a diagnostic from another shop & his staff ask me to send it but I never said to use it. I'm not a car person. He said I was very firm that I didn't want to pay for another diagnostic, again not true. He also said I'm angry because the car is faulty & I can't afford to fix it. Wow really, of course I brought it in because it needs fixing & I expected to pay what they quoted which I did. He also said I was rude & came to him with threats. Is this the type of response you want if you have issues with repairs here? Please take time to read his response to me before you take your car there for repairs.
