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August 2023 by Mrs. I.
Mediocre service!! Don't waste your time. You are better off paying extra for better insurance that are professional! Don't recommend at all. Female employee at the front with a mask on as always was and still isn't helpful at all. My partner checked in to get his vehicle insured and she said that they don't insure 2 specific name and model vehicles due to "federal issues" with no explanation whatsoever to this reason. So we left.He then called the lemon grove location and spoke with a rep and got assisted right away with no issues at all after an hour on the phone! Then we get to San Marcos location and it's even worse!! The lady over the phone quoted us and advised to pay In person so we did. The manager was argumentative over a technicality that she pointed out to us that didn't make sense and she also agreed on. She informed us us very rudely how she was the manger and told us to go to the DMV to get our driving record even though the Dl info was VERY accurate to begin with on both ends. I am just confused how a "manager" that agrees and points out to these issues aren't being brought up to corporation or upper management to look into these issues that are causing so much conflict and time wasted for returned and new customers!??? Some advice to the general managers. The Escondido and San Marcos location isn't a very welcoming environment for current and new guests. Site managers need to bring up these issues to upper management to run a better business and provide best training skills to the reps at the front. They need to remember, paying customers are the reason they get paid and still in business. wort experience and hassle wasted time ever!!
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August 2023 by Junior Benitez
Worst service ever, female employee was very unprofessional lack of information, being very very difficult. I do not recommend there services.
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May 2023 by Leslie G.
This insurance is slow to act. I got into an accident Sunday. I went to this office Wednesday to take the pictures. Then heard nothing for 6 days. I called on a Tuesday and got my estimate. I have a 1,000 deductible and the cost for a rental car is 25 dollars a day.... its cheap monthly but not cheap when you actually get into an accident. Bad communication too. I had to initiate everything. I'll probably be switching soon.
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April 2023 by Dulce Lopez
Guisela was amazing she was very nice and professional. She made sure that I understood the policy completely and we went through all the coverage in detail she even stayed late to make sure I left with good coverage. Everyone was very polite when I walked in glad I went with this location.
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April 2023 by Jcastro 181
Guisela was very helpful and very patient, great service. I would recommend others.
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July 2022 by Katrina Strauss-Gutierrez
Friendly and attentive Representative. She made time for me although her lunch break was approaching. The rates were fair.
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May 2022 by TRUE Ghcrew
Simply worst customer service
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April 2022 by R Antonio
Only one person working with 6 customers waiting long period of time . Just ridiculous . The girl not so professional
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November 2021 by Pderi Reyes
(Translated by Google) Great(Original)Estupendo
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January 2021 by Carlos Ramos
Great insurance works good with me very satisfied
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October 2020 by Apolinar Lopez
Un Poco molesto por Los servicios
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March 2020 by Amanda Hansen
There used to be a male who worked here who had great customer service. I no longer see him there and it's just females. I go in to make a payment with no customers inside but they put me on a computer instead helping. Lack of customer service. I no longer go inside. But other than that never had a problem with my insurance. Was in a car accident did have some trouble making calls and what to do. But one person helped me out a lot personally if I had any problems.
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January 2020 by Melanie King-Salgado
TERRIBLE SERVICE!!!!! ISSUED PAYMENT, THEN CANCELLED THE CHECK AND NOW REFUSES TO PAY FOR THE FEES DUE AT BODYSHOP. CLAIMS ADJ JESSICA GARCIA AND MANAGER MELISSA OSEVEDO ARE ARGUMENTATIVE AND RUDE. DO NOT RECOMMEND AT ALL
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December 2019 by Bird4DB !!!!
Simple and great price! Never did me wrong!
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October 2019 by Millie O.
Looks like there's a few reasons Fred Loyola Insurance in Escondido has only a one star rating. My wife, here as a customer, was not allowed to use their restroom. As a customer just know this company doesn't care about customer service.
