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October 2023 by DAVID CAMPBELL
This is the best shop I have ever dealt with, clean, friendly, fair priced, responsive and knowledgeable. They were able to solve my running problems with my Chevy Express Van. Do yourself a favor and start using this shop for your next service or issue.Dave Campbell, Hidden Meadows
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September 2023 by David McKee
I was disappointed to be charged two diagnostic charges for the same problem. My Ac stopped working and I paid $1,700 to fix it. It worked only a few days and stopped. I paid almost $300 more with the $205 diagnostic making the bulk.I will not go back for any more service.
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September 2023 by L H.
This was the first time I've ever taken my car to get repaired outside of my regular mechanic and the dealer. My daughter chose them because they were experts on my make of car which is also a hybrid, I should explain when I called our regular shop, they admitted they didn't have the experience for that. Let's just say they were intimidated by all "the electronics"... So there I was on a Friday afternoon just wanting to get my car running...for the following weekGrand's service went above and beyond because I didn't have an appointment, although the can-do attitude of Rob was a refreshing change from what we're used to hearing from others lately. Wait, it gets better...they not only repaired what was needed, they have got to be the most honest shop around. I had left lottery scratchers in my car I intended as a birthday gift (because i cleaned it out in a hurry before having it towed) and when I picked it up, they were still in the car intact. Not only that, but there was some major work that needed to be done and Rob researched the problem and found me a service bulletin that will allow me to get it done under an extended warranty that the dealer's service advisor wasn't even aware of...Needless to say, I would recommend this shop to anyone who cares about their car, as I do, because I feel like my car is my baby. They really are amazing at what they do and worth every penny. In my book, they have the highest customer service around!
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September 2023 by Rick M.
I'm basing this review off of a simple phone call I made to the Grand Garage....I was quoted a price I felt was excessively from the dealership where I bought my car. I decided that I would look elsewhere and saw the reviews for Grand Garage. I left a message with Janet and she relayed my question to Rob who called me back to let me know that the price I received was actually a good one....he knew I'd end up going to the dealer to get the work done based on his feedback....he still spent time answering all my questions and providing me with the knowledge he has....he told me I could call back with any questions in the future and he would gladly help. I will definitely use them in the future and recommend them as well. That was some fantastic customer service and just being an amazing person. Rob you made my week....I appreciate you sir.
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August 2023 by Bill Pomerenke
Wonderful people run this shop and they are exceptional mechanics!I’ve had them work on two of my cars and definitely recommend their service!
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July 2023 by Brandon schurman
Went camping in Escondido with the family for 4th of July. My truck overheated during a trip to store for ice. With 3 kids, a dog, check-out of campground looming... we were stuck, away from home. AAA got the truck towed off with all our camping gear in the back. Janet was so friendly over the phone and made the entire experience so much easier to handle. They were able to get the part and fix it up quickly, so we could get home the same day. Even offered a ride to come pick me up once the truck was ready. Incredible service all around, everything was really well explained when I picked the vehicle up. Even gave me a flower to give my lady when I got back to pick them up. A car-nation flower of course hahahaha Thank you so much for your help Grand Garage! You all are a gem.
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July 2023 by Janet Porter
Very friendly, I was informed of what was being done and future needs of my car. Explained differences of products so that I could choose and time frame with costs.Services: Wheel alignment
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June 2023 by Sitri Michaelis
Brought my car in and had it back in 24 hours. Not sure what other garages charge but the prices seemed really fair and service is beyond amazing. Super friendly and even offer a ride home :)Service: Engine repair
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June 2023 by Mel Cole
The guys and girls over at Grand garage are outstanding. The work is top notch. Thank you Janet for listening to me babbel before getting Ryan to unscrew me???. Great service, even better people. Highly recommend
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June 2023 by Robert B
In the past week I have had both of my vehicles in the shop for major repairs. For all the work it was done on time and at the price quoted. Staff is highly knowledgeable and friendly. This is my place to go…Service: Auto maintenance
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May 2023 by Daniel Torres
I have to preface this review by explaining I have typically avoided taking my vehicles to a mechanic due to concern that the mechanic would be incompetent or fraudulent. So, despite all of the time it has taken me over the years, every time something went wrong with one of our cars, I'd fix it on my own by using my OBD II scanner, watching YouTube videos, getting the help of friends, reading online blogs, and making several trips per day to the auto parts store. So, when, out of the blue, our Kia Soul was having a hard time starting, and, when it did start, drove with the traction control light illuminated, low power, and no RPM gauge movement, I quickly tried to figure it out on my own. I realized I was in over my head as soon as my scanner didn't show any engine codes and instead an ABS code. Online blogs pointed to everything from the crankshaft position sensor or ECM (both of which should display a fault code) or an AWC Mode Select Switch (whatever that is) or fuel injectors. Needless to say, I was in over my head and decided it was time to search for a reliable, honest mechanic. After a few Google searches and reading through reviews, I was confident in taking our car to Grand Garage and I am glad I did. Not only is the customer service amazing, the level of professionalism is remarkable. Grand Garage not only identified the issue as being the crankshaft position sensor (which just made me trust them all the more considering it was already on my mind as a potential issue), they provide a complementary "Comprehensive Multi Point Digital Inspection" which was very detailed and informative. Furthermore, I was informed of my car's diagnosis and repair status every step of the way, including prices (which were transparent and made known upfront). Not to mention, the total price out the door was fair and reasonable. I'm not only happy to have our Kia back and running smoothly, I'm happy that I now have a go-to mechanic if/when I need one in the future. I will also be recommending friends and family; Grand Garage is the place to go!Services: General repairs & maintenance
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May 2023 by Rob R.
Most important - if you request a quote through Yelp it doesn't go to them the request is sent to other companies...a glitch with yelp. I have taken both of my vehicles here for major repairs. Prices were fair, didn't change and fixed on time, correctly the first time. This is a trustworthy and honest shop, this is my go-to place.
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May 2023 by Andrew N.
Got Me Once....I was a first time customer. The servicing was done correctly as far as I can tell after one week. Transmission servicing and front brakes were done. I tried this shop due to convienence and ratings for work. I compared prices after the fact to a shop I used before. GG's price was double theirs. I did mention the high price at checkout and got no reaction. Work- 4 to 5, Price 0. Followup 5.
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April 2023 by Leo A.
Very professional shop. Inspection details and technical notes. Received via text. Very prompt
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April 2023 by Amanda Q.
These people know how to treat their customers! Rob, Paul, & Janet were incredibly kind! I have been putting off taking my car to the mechanic but Grand Garage made it so easy. The shuttle service makes it so convenient & my breaks were fixed the same day. Highly recommend!