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March 2024 by Bruce Shropshire
Was great for Rental Return... Fast service... Friendly..
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March 2024 by Gerardo Gonzalez
Don’t even go to this location, we got car that has safety issue,and they did not want to change it, zero customer service (rude people)
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March 2024 by Billal Mezhoud
Worse rental location ever seen in my life. Hang up on me on the phone, gave me a car that has safety hazards(unprotected electrical wires)when I asked why I am getting this he said that is all we have, also the car was not clean.
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March 2024 by Santiago Herrera
The experience was smooth everyone was nice they helped me out in a rough time. They even gave me a ride to the dealership to pick up my own car. I know where I'm going again if I need a future rental
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March 2024 by Mauricio moreno
When I returned the car that my insurance company rented for my claim, the person who treated me with very poor customer service told me that if I had filled the car's tank, I answered no because when I picked up the car they didn't tell me anything about that and this man He answered very grotesque and very terrible. I tried to explain to him but there was no way and he wanted to charge me triple if I left the car like that so I went to fill it up so as not to pay that extra. The truth is, very bad experience, bad service from the people in charge of this place.
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March 2024 by Shari Duhachek
I only rent vehicles from this place. Sivo, the manager is awesome and always accommodating to my needs. The assistant manager is the same. (Forgot his name ?)
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March 2024 by Matt Schwartzkopf
Terrible place. Staff is rude and my car was filthy inside and out. I literally had to go home and wipe out the inside before I felt comfortable using it.
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March 2024 by Bob Clark
Rental agent's were very professional ?. Would highly recommend ?
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February 2024 by Joseph Micale
Absolute scam
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January 2024 by Jim Hu
Small location but the service was excellent and fast
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December 2023 by Dori M
Got a rental there as my car is being serviced and the dealership gets their loaners from them. When I got there they were finishing up with someone and then it was my turn. The gentleman started getting my information but then a repeat customer (he welcomed the man by name) came to drop off his rental and the Hertz guy asked if he could help the man first. I agreed because I thought it would be a quick transaction. They chatted and did their business and it took at least 15 minutes. I felt like chopped liver. When he finished helping the man, he came back to help me and didn't apologize that it took so long or show any gratitude that I agreed to let the man go first. He acted like I was insignificant and just finished up and sent me on my way. I work in customer service so I know repeat customers are important to revenue, but this was just rude. He also mentioned that if the car didn't come back clean there would be a service fee (understandable) but when I looked in the car there was sand in the front and back seat and crumbs in the seats. Nice
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November 2023 by Johnny Herrera
We rent cars multiple times a year to go back to TX to visit family and this was our worst experience so far..The gentleman at the counter informed us they had to do a credit check to rent the car (never heard or had this happen before). After this, he informed us we had to leave a $500 deposit.. the most we've ever had to leave before was $300 with other companies but we were already there so went ahead with it.After this, a woman took us outside to get the car and right when we got outside she received a call from a guy and put him on speaker phone and began to have a full on personal conversation with him where they were flirting back and forth. She didn't even go over the car with us and handed us the keys after a few minutes and told us we were good to go.This experience was bad enough for us to cancel our thanksgiving rental with them and we definitely won't be using them again..
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November 2023 by Lisa Potter
This is the worst place to go. They never have the vehicle you reserve it doesn't matter if you book a week in advance a day in advance or the day of. They always bait and switch. I've been here 3 times. The last 2 I paid the ridiculous almost double per day charge for the vehicle they did have. Not today! The guy told me today they never have economy or compact cars at that location. I asked why they took reservations for them then. He said flat out "to get people in here". I said that's a scam a bait and switch and he said we don't guarantee to have the vehicle you reserved. Scam scam scam.
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November 2023 by Wiley Nowling
I had " guaranteed" rental and contract that I had already pre paid for. When I arrived I was told that they did not have the vehicle and that my only option was to pay a much higher rate than what I had paid for the car I wanted. Their guarantee explicitly states that hertz would upgrade you at no cost. The manager refused and told me to take it up with customer service which had already shut down for the day. This was literally a bait and switch operation that is illegal. I have filed my complaint with the FTC and California secretary of state. Renter be ware! Go down the street to enterprise. Avoid at all cost!
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October 2023 by Ashley Marshall
This was the worst experience I have ever had in my life. I was in an accident and my insurance helped me with 30 days of rental which I had to return today and get my own rental for out of pocket cost. This was fine because thats the deal. I spoke with AAA and they referred me to HERTZ because they give discounts for being a member. I was able to speak with a rep at hertz and they found me a rental that was still high but great for a discount so I set a reservation and headed out there. When I arrived I told the guy my information and he pulled up my info and said I'm not able to do this for you. I was confused because I reserved it and everything. He gave me another option and the price was way higher and I was like well what happened to the discount, "I'm not doing that, you set it through your insurance" at this point I'm getting stressed cause I had this all planned out and Im so far away from home and basically stuck.I ended up walking 1 mile to the nearest place that I could get safe and charge my phone cause it was at 5%. I had to wait one hour before my aunt could come and get me.He was the most rude worker I ever met in my life. I was give a number and a price I expected that service but in return I was mistreated, spoken down to, and treated like I was dumb. I was so let down I will NEVER refer people here!
