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December 2023 by Mary Pierucci
The blow dry was supposed to be $30 but instead was charged $45
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November 2023 by Nidhal Marcus
The worst hairstyle i had.
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July 2023 by M R
Alex did an amazing blowout when I walked in last minute. She was very friendly, outgoing, but not too ‘chatty’. A lot of hairstylists don’t listen to an easy instruction I give with my hair, but she did!!!! I will definitely try to go back to her once I find myself needing a last minute blow out before a special occasion…it’s inevitable it’ll happen again soon ??♀️.
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May 2023 by Amanda Conley
Amazing experience hairstylists were amazing and very knowledgeable
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May 2023 by Kelli Osborne
My mother came into town from Nicaragua to visit for Mother’s Day. We decided to go get perms together and have some special mother-daughter time. So, yesterday we made appointments at this salon. Mine was with Ariel Phelan at 3:15pm for a perm with the price listed as $75. My mom had an appointment scheduled with Roshana Malikyar at the same time. We got there to check in and found out that my stylist, Ariel Phelan, called into work and no one bothered to call and let me know that. So the woman said she would see if another stylist would do my hair. A stylist named Mona said she would be able to. She sat me down in the chair, brushed my hair, had me pick out curlers and talked for a bit. Then she said that she was going to charge me $150 for the perm. Originally it was listed as $75 but since she’s a different stylist she charges more. The problem is that their prices online list the highest price as $120 they have signs in the store saying that they cannot charge more than the posted price. I brought this to their attention and was met with rudeness and all together disrespect.. Another stylist got a manager and the manager assured her that they would be able to override the price since it was their fault for not notifying me of the cancellation and stylist change. Roshana refused to honor that, despite the managers recommendation. At that point I felt so uncomfortable in the salon that I no longer trusted them to do my hair. I would not recommend this place for anyone who likes professionalism and honesty from their stylist.Service: Perms
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January 2023 by Camille Bessette
I go see Roshana at this salon and she is AMAZING!I always bring a photo in of what I want, and each time she’s been able to give me the exact haircut, while giving me advice on what would look better due to my hair type. I find that important when looking for a stylist, cause all hair is different, and her advice shows that she cares about making her clients feel beautiful & happy.She is very sweet and was fun talking with her while she cut my hair.She also colored it once when I wanted my hair back to its natural color. And it came out great.Love her! You should defiantly book an appointment with her.Pictures below are BEFORE & AFTER:Services: Hair coloring
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November 2022 by Mark D.
Have been coming to this exact JC Pennys Portrait Studio for 16 years continuously and have always bought the same Groupon. My family and I have always got to choose up to 4 to 5 different backgrounds, but have always resorted to using two Christmas backgrounds. This year around, they decided to verbally tell us in Person at our appointment that we weren't allowed to pick more than 1 Christmas background. They told us that it has always been the policy, yet no where online, on the Groupon, in their store, or any of the binding agreements of sale state anything with the policy of not allowing more than 1 Christmas background. They are just trying to up-sell us, and after talking to the supervisor of customer service they said it was a new policy they were upholding, and after asking where it is legally stated in the agreement he kept telling me, "I understand your frustration..."
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August 2022 by Rick R.
They tell you the dressing rooms are closed and you have to go to other side of Store. Then when you get over there the rude Custo.er Service rep tells you that you have to go. Ack where you started!! I will never shop at JC Penny again! I will shop online and not at Jc Penny! I cut up there card. No wonder they are hurting g for Business!!!
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April 2022 by Alex D.
I got some really great priced Dockers pants for 40% off! A woman named Bobbie was very helpful, along with a few other employees who helped direct me to where I needed to look. Jcpenny definitely has better prices than other department stores, and still great quality and selection.
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February 2022 by Anne B.
I have a different reason than most for giving JCPenney (in general) one star. Their online system is not connected to their stores. Their system is archaic and the employees agree that it is. I bought items online during Christmas but the sizes were wrong. I started an online return but found that I would be charged $8 in shipping. Instead, I went to my closest JCPenney in Escondido, CA only to find that they could not return due to my pending return that I started online. They said I needed to call the online number to make the return. For the inconvenience of my purchase I give a one star. I work and don't have time to deal with this. Shopping through Amazon is much better because of the convenience, no cost in gas, and as a Prime member, no shipping fees. I will not purchase from JCPenney again.
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December 2021 by P F.
Cashier did not look happy today and was in need of an attitude adjustment. Asked to speak to manager bc we refused the use of a coupon and were asked for a photo ID to verify use of our account. We've been to this store a bunch of times and not asked for ID. Another customer was not asked for his ID bc he had his card on him which btw DOESNT have a picture. Manger wasn't helpful or even accommodating. JC Penny's wonders why their sales revenues are down. Here's a hint TAKE CARE OF YOUR CUSTOMERS! Stop the limited coupons, hire staff that have a better attitude and train your managers to LEAD by example in maintaining current customers by being more accomodating. Not a positive experience and am OTW to CLOSE this useless account!
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December 2021 by Michele M.
I don't shop at JcPenneys. Todays trip there justified my choice. I received 2 tops from here for my birthday. I needed to exchange them for a smaller size. When I got there, I asked an employee if I could exchange these tops and she said yes and pointed me in the direction of the tops. They had one left and it just didn't fit me right. I decided to exchange them for a couple of sweaters instead. I waited in a line for about 15 minutes only to be told that I would have to go downstairs to the returns department. I then asked him to look up the price of these 2 tops and he told me they were $19.99 a piece. I had 2 sweaters and a sweater for my dog picked out. I sent my husband downstairs to make the return while I ran to another store in the mall. That's when it all went to hell in a hand basket. My husband waited in line for another 15 minutes to be told that somewhere in San Diego in the last 30 days, someone paid $7.99 for this same top so that is what it was worth. What a scam. I'm sure this is one of the many reasons why JC Penney's is suffering. All they need to do is offer good service and they can't do that. And how about signs that say all returns and exchanges have to be downstairs? Who would want to shop there with these bad policies in place? Not me.
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November 2021 by Erick D.
I'm 51 years old and I've never experienced what happened to me today, I walked into JCPenney to take a look at a few pieces of clothing for myself and as I walk in this employee is staring at me, so bad so that I greeted him politely, he also said yes and started to walk behind me, as I look back three times, he was staring at me every single time, so I stopped and asked him if there was something wrong,( I wasn't wearing a mask ), so he said that he wasn't staring at me, asked me if I was doing something wrong, but the way I have short hair and glasses wearing jeans and a fleece is not like I'm a homeless person or anything like that, in the end I said forget it, he was being so rude that I just decided to move on with my shopping. He shouted something while I was going upstairs... I was shocked I'm not going to lie to you, I didn't buy anything and will never set my foot on that store again as well as my family. Come on JCPenney, it's time to start training your employees better, no surprise your store is full of one stars, I would given you half or no star if I could. Good luck when visiting that store.
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September 2021 by Val C.
This JCP located in North County Mall Escondido has the worst customer service. If you want to check out without being rerouted to different departments or not wait 20-30 mins in line then don't bother shopping here.
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September 2021 by James L.
Terrible. Why does it take so damn long to pay? I've currently in you gross store and I've been waiting 15 minutes in line to check out. There are only 3 people in line in front of me. What's taking so damn long? I've bought cars that took less time. No wonder department stores are failing. Who the hell wants to deal with this? Please get your sh*t together. Oh and it's very warm in the store. The rest of the mall is nice and cool