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November 2023 by Ana C.
I'm bummed I didn't read the 1 star reviews before I chose this place to take my car in. After they completed repairs which I will say they did a good job on, however it wasn't until I got home that I noticed the paint on this panel was worn off as if they taped it and the paint started to come off. When I told Ryan, my estimator he got very defensive and said it was sun damage, although I have photos from before I dropped off my car there and clearly that panel was not like that. I have requested to speak with a Manager as I was not getting anywhere with Ryan arguing with me. If they make it right I will fix adjust my review
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October 2023 by Queen Baran Design P.
Thanks to you Rayan ! Tell your boss what I am saying here now You helped me so well when the other place scared me to death and was not willing to take care of all the repairs and car damages after the scary accident I had ! Also blamed me for my mirror box to be broken when the impact was too bad it broke the ceiling parts too and you discovered that !I appreciate the way you treated me and the way you took care of my car , you are so responsible and made sure all is perfect before you bring it to me even though a part is missing and you went above and beyond to find it and order it ! well, the cherry on top , was you helping me get my car and return the rental when I needed your help the most in a mess I was dealing with today and delivered the car to my house! Thank you ! really ! I hope i don't need any repair but if I do , I know where to go and I send ur info to all my friends and family ! Thank you for working so responsibly ! people like you change everything in customers mind if you wouldn't find the damage in ceiling I could ended up with bigger danger driving that car ! Rayan , I came over when I hated people in other shop but you were calm and informative , patent and not judgmental ! they way you help your clients made me trust your business and respect everyone in that place knowing my car is in good hands and they won't miss a thing ! Thank you Much respect Baran I wish I could give this business more than 5 stars
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September 2023 by rivermonkey11
Service was beyond reproach. Ryan the guy who dealt w me went above and beyond to get me going again. They have a great relationship w local rental companies. By the time I was done w paperwork my rental was there outside ready for me. I had a headlight bumper and some body damage repaired. Ryan said if the new headlight didn't match he would buff up the old one to make them look similar. Really! Little things man make the biggest impressions. For most people/business they may not do that but dang. Huge! It's not so much that it was done, it was offered without being asked. Attention to detail!These guys get it. They have a message/text system that takes the worry off of when your car will be complete. Constant updates , status changes, general information regarding my vehicle. When my vehicle was done, i parked my rental got my new the paperwork n keys to my car and i was out. Seamless. Thank yo Ryan and Gerber for a great experience.Services: Painting
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August 2023 by Raya F.
I took my car here since they were on Allstate's recommended good hands repair network list and I'm glad I did. I thought I was going to be paying over $2k for the damage caused to my ride but I ended up paying less than $900. The time estimate was 1 week and I got it back in 5 days. Ryan was my estimator and overall he under promised, and over delivered. Thank you guys.!! oh yeah, and it looks like it never happened!
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August 2023 by Devour kings
I was on a really bad collision, Brought my vehicle to Gerber Collision &Glass. Their service was amazing since the beginning, can’t explain how much Raul(estimator) & Andrea(General Manager) helped us out! They have amazing customer service. I’m so thankful they got my car 100%ready and out the door before expected date! I will totally recommend this place!! Keep up the amazing job!
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August 2023 by Mandee N.
My car got hit and they fixed it and it looks brand new. I was up to date each step of the way as they repaired my car with constant text and communication about where they were in the process. I really appreciated the ease of the entire process
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July 2023 by Kimberly S.
Ryan and the manager and everyone here did such a great job with my car, they handled my car so greatly I'm so appreciative of it. Made my car look brand new I was so happy with the results.
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July 2023 by Azar Parsafar
10I recently had the pleasure of visiting [Auto Fixing Company Name], and I must say that the service I received exceeded all my expectations. Moreover, the quality of work carried out on my car was outstanding. The team at [Auto Fixing Company Name] utilized state-of-the-art equipment and top-notch techniques to fix the problems efficiently. They demonstrated a deep understanding of automotive systems and ensured that every aspect of my vehicle was restored to its optimal condition. Ryan helped us with the entire process and he is the best. Thank you Ryan!
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June 2023 by lorena day
They fix my 2014 Chevy Silverado truck and were very professional and keep me I formed about everything that they were doing on my truck and they were spot on
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May 2023 by Mike Boscia
I recommend this shop! It's been a strange year and I have had three different events where I've needed to take more than one of my cars for paint and body work. Not a fun thing for sure. My insurance works with this shop and while you think that it would just be another shop on the list, these people have taken care of me. Ryan always knows the details of what's going on, works closely with my insurance to make sure I'm not on the phone all day, and keeps me up to date on any changes.Since i've had my cars here several times, I can say that the work is not only well done, but also consistent. In one case, where an item that was not originally to be fixed broke as a part of disassembly, they called me to let me know of the issue and ordered the part right away.In another case where we were reviewing the car for intake, we found some additional damage not reported to insurance, and they made the call for me and got it added.I've been so pleased with the work, that I had them add on some additional work for which I paid out of pocket.Many thanks to Ryan and Darryl and all the managers at Gerber Collision EscondidoServices: Painting
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May 2023 by Miles G.
They were exceptionally helpful, quick, and communicative. They took time to go the extra mile and fix more than what was even initially damaged. Grateful for their customer service.
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April 2023 by Peter B.
I needed some body work rear bumper work done and my insurance suggested Gerber.Everyone at Gerber was extremely friendly and professional.Drop off to car rental was coordinated with them and very smooth.They consistently communicated with me on status of repair which I thought was really great.When I picked up the vehicle the manger did the walk through and verification of work. She is super friendly and was very helpful.I highly recommend this body repair shop and think you will not be disappointed!!
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April 2023 by Mary K.
Someone stole parts of my side mirrors. I took my car to Gerber Collision & GlSs. They replaced the stolen parts and washed my car before returning it. They did an excellent job.
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April 2023 by Iris A.
I highly recommend Gerber Collision & Glass! I was going through a very stressful time dealing with my insurance's negligence and Gerber collision & Glass professional team made my experience go way smoother. Gerald & Ryan were very professional, they arranged everything with my rental and had constant updates on my vehicle. I sincerely appreciate excellent customer service like this!
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March 2023 by Colt Baldovino
They are very unprofessional!!! Over-promised, under delivered. Talked to Adam and his electrician and Alma, I’ve been told that my car quarter panel part needs to be replaced. After 3months of waiting, a new quarter panel part finally arrived so I brought back my car and guess what? They said they don’t need to replace the whole panel cos it’s repairable. The new estimator Raul and his electrician said Adam and his electrician are no longer working there and they have their own process of repairing. I just wasted my 3 months of waiting!!! In addition to that, after almost a week I gave them a call and asked when I could get my car back they said they didn’t touch it, why? Because they said that they need my permission to touch it, that’s ridiculous!! I was like “you’ve waited for my follow up call to ask me you need my permission??!!, you should’ve asked me the moment I brought my car there” GERBER COLLISSION IN ESCONDIDO CALIFORNIA ARE VERY UNPROFESSIONAL!! I am a returning customer but NEVER IN MY LIFE I WILL BRING MY CAR BACK TO THEM, AND I WILL NEVER EVER GONNA RECOMMEND YOU. I talked to the general manager also and never heard any apologies from that branch. So now, since my rental car from insurance is done, I don’t have a rental car. I am the one who’s suffering from this collission center’s irresponsibility and unprofessionalism.
