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October 2023 by Hugo Ortiz
Had a Tb test done here waited the 72 hours for the reading my appointment was at 1040am. The nurse says she is behind and if I can reschedule. How am I supposed to reschedule a tb test reading? I am not going to pay out of pocket again to do the same test I already paid for. It's expensive here and I paid because I thought they were going to perform their task properly. Don't waste your money here and make time going somewhere else.
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March 2023 by Beyoncé Moen
Super nice, vary fast service, and Most of the doctors here generally care about your health and are there to help while at other places there just doing there Job.
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December 2022 by Jason C
Went for a ear wax removal appt. NP took less than a minute looked in my ears...no wax but just a \\\"popped\\\" out here drum. Sent me on my way. Charged me for a full \\\"short\\\" office visit of $99 and they told me my insurance covered it all. NP was nice(give that an extra star) but misinforming me on this. ? Now I'm getting a bill stating I owe them and I feel ripped off not even having a full check up. On account I could have went and seen my primary for a more thorough evaluation for much less of an office visit charge. They also weren't willing to work at all with me on the billing on account of misleading me initially for the appt charge. I came for a ear wax removal and that was not a service rendered but they decided to charge for a full short office visit to tell me I don't have wax. $99 doesn't make sense spending a max of 5mins with someone and them not even getting the service they came for. If I was told I was gonna get a bill for a this when the service I came for (ear wax removal) wasn't rendered I wouldn't have bothered and just went to my normal doctor for a checkup prior.
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September 2022 by Natasha T.
I made an appointment for a rapid test today for 9:45. I went through and I was told that I would get my results within 2 hours. It is now almost 5 hours later and I have got NOTHING. I needed my results today and I was let down. I wasted my time driving an hour and a half and thought I'd have my results by the time I get to my destination, BUT NO. I will never use MinuteClinic again I am very unhappy. If you say two hours, it should be 2 hours.
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March 2022 by rich richardson
I made an appointment to see the minute clinic on Friday evening. I arrived 20 minutes early and the entire visit took two and a half hours because they were "behind.". Fine. When I finally got the medication prescribed, I was told that it was not covered by my insurance and would cost me $985 out of pocket. Obviously I wasn't going to pay that, so the rep at the pharmacy desk said let's find something similar that is covered by insurance and cheaper. Okay... I waited some more, then she said the nurse practitioner left and they cannot do anything because they are the ones that prescribe medication. Now I'm very annoyed. The lady said that she would be in the next day in the afternoon and will personally check with the nurse practitioner and give me a call back. The next day I waited the whole day and nobody called me. The following day I give them a call and I get the worst service on Earth. Everybody says that they're busy and when I finally raised my voice, they put me through to a nurse practitioner who seem to be in a tremendous amount of pressure and stress because she had so many patients and told me that she can't help me right now. When I raised my voice some more, she put me on hold and then came back on the line and said that she can prescribe me something.. okay, so I said what is that "something" and she said she's not sure because she doesn't prescribe those kinds of medications and she is not familiar with it. So then I raise my voice even more and then she puts me on hold and apparently talks to the pharmacist and comes back to me to give me the information that I think she wants me to hear. Then she says I don't know if you'll like it or not but you can come by and take it! No care or human touch to the experience whatsoever. Like she was prescribing something for an automobile! Now it's too late because I am out of state and I have to leave the area. Thanks for nothing. Avoid this place at all costs because they are perfectly designed to do one thing and that is bill your insurance for services not rendered!!
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March 2022 by Anita Ingersoll
Worst experience ever! Went to get a covid test. I was the only person in line and still had to wait 10 minutes but the worst part is that I still have not gotten my results! I feel better but this could be extremely dangerous for someone else I spent over an hour trying to get some answers to no avail. Stay away!
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February 2022 by Matthew Griesinger
The MinuteClinic runs the covid19 rapid testing site at this CVS location. When I went for my 8:45am rapid test, no one was there. I went inside and asked a store employee, and they told me to check the pharmacy. The pharmacy called a manager (who never came), and when I asked the pharmacy again, they called a regional manager who said that the rapid testing was run by MinuteClinic. I then waited until the Minute clinic opened, and by then there were four people who were waiting for their rapid testing, the nurse on duty was a "Floater" and did not work at that location typically, so she called a manager. Finally an hour after my scheduled appointment, she informed me that this location was closed for today and that I would need to find another location to test (as if it is that easy to find a test same day). I never received a cancellation notice from my email, text messages, etc. I actually received a text telling me how to prepare for my visit... I would not recommend this location.
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February 2022 by Natasha Tissiman
I made an appointment for a rapid test today for 9:45. I went through and I was told that I would get my results within 2 hours. It is now almost 5 hours later and I have got NOTHING. I needed my results today and I was let down. I wasted my time driving an hour and a half and thought I'd have my results by the time I get to my destination, BUT NO. I will never use MinuteClinic again I am very unhappy. If you say two hours, it should be 2 hours.
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September 2021 by Meg Covert L.
Showed up for my 8:20 appt. and checked in by 8:05. Clinic supposed to open by 8 am but no one there...it is now 8:30 and still closed. The pharmacy right next to this clinic claimed they were separate and had no clue what was going on. This place is awful and a waste of time. Stay away.
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April 2021 by Robby G.
I was turned away from an appointment because I haven't been tested for Covid recently. Was experiencing either a sinus infection or just really bad allergies. The concerns are valid and IF I KNEW I would have done so. The part that irritates me is that this should be mentioned in the appointment making process so that I don't waste an hour of my time going to the cvs to be turned away. It should not allow you to make an appointment without having your Covid test.
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March 2021 by June garner
My elderly sister was able to get a same day appointment at this CVS minute clinic on El Norte. She was seen by the N. P. Deanna. Deanna diagnosed her illness, and prescribed an excellent antibiotic for my sister. Deanna was very kind and a good listener, exemplifying what health care should always be! Thanks go out to Deanna! ?
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February 2021 by Michelle A
Absolutely excellent service for Covid rapid testing. I was able to get my sons and partner in for same day testing, and they even called me in the morning and brought us in earlier. Results were received less than an hour later. I really appreciated the communication, bedside manner of those assisting with testing, and just the overall experience in general. Highly recommend!
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September 2020 by Barbara C.
We went online and reserved flu shot visits for the family at Minute Clinic. Yvonne, the NP, was awesome! She was able to take us all together, efficiently administering the shots and completing the clerical tasks in a timely and friendly manner. We were in and out in a very short time. We hope Yvonne will be the NP on duty for our next visit!
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March 2020 by Heather Patton
WE WERE SKIPPED! I signed in at 9:30 am, and the computer apparently didn’t process it because we weren’t added to the waiting list. Another person came in and jumped on the waiting list so I redid it and got on at 9:38. It approximated a 47 minute wait time. At 10:10 and after wrangling my three kids around the store for 40 minutes there was one person ahead of me. I overheard the nurse telling the two people sitting in the waiting area who came in after me and looked very ill that she would get them in very soon. It showed that I was next on the list with a 10 minute wait. The only name ahead of me timed out, I know because there was no one in the room the entire time we were standing around. Then 5 min later suddenly the people disappeared, as did the name AFTER me in the waiting list. I was the only name on the board and all of a sudden my time WENT TO 17 MINUTES. I only needed a very quick TB test for a job. It is very difficult to deal with three kids for an hour and I exposed them to all kinds of germs, including the people who were obviously VERY ill who were cut in front us. I didn’t want to expose us to them so I left. Unbelievable.
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January 2020 by JD Woods
Visited this clinic with a family member with the flu and the care was excellent. The nurse-practitioner used age-appropriate kindness and was very thorough. Make an online appointment if you don't want to take chances on waiting for a while (however, our wait with no appointment was way better than urgent care or the ER).