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November 2023 by E Maganda
Great customer help the best ??
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July 2022 by Maryann R.
Alysia's extremely poor customer service caused me to bring my business elsewhere. It's almost impossible to believe that anyone would hire this woman to represent their business in anyway shape or form. I have been buying paint from this particular store for years and prior to Alysia, I have always received very good customer service. Alysia would not answer simple questions regarding color selection, was totally unaccommodating and seemed to prefer to talk on the phone rather then to assisting customers in the store. She was like a zombie, she desperately needs customer service training as she lacked any skills in this area. I took my purchase to another Sherwin Williams paint store where a young lady by the name of Brandy gave me OUTSTANDING customer service. Brandy should be asked to train Alysia on the importance of good customer service and how to deliver it. In the future I will now be giving my business to the Sherwin Williams Paints on Escondido Blvd. and I will most certainly look for Brandy to assist me in my purchases.
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September 2021 by Heather B.
We have had to visit this store soooo many times for our painting needs! Luckily Josh knows just about everything there is to know about paint! He was extremely helpful in explaining all the different kinds of paint you need for different rooms and projects around the house! Great customer service!!! We will be back and look for Josh every time!
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September 2021 by VideoStreet T.
Good luck with Josh I don't know if the paint shortages have him on edge but this guy needs to leave his damn attitude at the door! I'm so sick of this guy what's up with the customer service at Shirwin Williams man!!??? It's I'm easy do you have the paint no or yes no attitude needed I don't care what kind of morning your having your a professional leave your crap at the door and out on a fake smile if you have to bro!
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March 2021 by Jim Salter
Great Service..They searched & searched for my corporate account.Bingo....they saved the day..
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March 2021 by Charles Tomasch
Ian and Josh went above and beyond to help get us the right product to fix another contractor's mess. Highly recommend.
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February 2021 by Brooke Dang
Daniel is unpleasant. I said a quart then immediately corrected to a gallon. He misheard and prepare a quart instead of a gallon. Dare to blame me and suggested I speak louder. Then forcefully required that I must purchase the error. I remembered why U don't shop here. I'll never go back. I only went there to recycle paint. Sherwin region manager, Steve, called in response to this posting. He asked and listened to my story. His response was sincere and he offer to remedy. I change my rating from 1 to 3 stars.
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January 2021 by Mark Lloyd
Always helpful and courteous
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November 2020 by Margo Wahlquist
They are so helpful.
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October 2020 by Terry Lynne Wolfe
We were very impressed with the service we received at the Escondido, Tulip street location. Our sales person was so helpful and knowledgeable. We left with great tips to help us make our project much more manageable! Extraordinary service!
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October 2020 by Mason MFLC
Great paint and great service
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September 2020 by Moe Klutch
Came in and was helped by Daniel. Thank you for your great customer service and friendly demeanor. 5 stars!
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September 2020 by Jay Lo
These guys are awesome at this location. Josh especially took the extra steps to help me out.
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June 2020 by Denise Baker
Kyle at the Escondido N. Tulip location was extremely professional, helpful and knowledgeable. He was very patient with my multitude of questions and was very knowledgeable. Thank you Kyle, I will definitely be back to your location!
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June 2020 by Gordon Retherford
Good paint but very expensive.
