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March 2024 by Ali Mohammad
Jared the tech helped me a lot, showed great patience with teaching me the ropes of my rental
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February 2024 by Hugo Nie
Before returning the track, I already refilled the fuel to make the amount of fuel as same as the fuel when I picked it up. But it still charged the fuel filling fee (I told the inspector that I refilled the fuel and showed him the receipt. He didn't tell me the amount of the fuel of the returned track was not the same as the fuel when I picked it up). In the receipt, it showed I didn't refill the fuel and charged me 9 dollars for 2 gallons. The mileage that I drove was 22 miles, and I filled 2 gallons of fuel in the gas station. I don't know what happened. I will never use U-Haul anymore.
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December 2023 by Samir Chammas
I call to take some information and to ask for a close location to pic up a truck. They wouldn’t give me an address before getting my credit card
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October 2023 by Garrett Muir
Booked my reservation online, and I set my drop off location to a location that offered a discounted rental rate. This location was about 60 miles away from the location I moved to, but given the discounted rate I figured it was worth it. All went well until I went to check in at the pick up location. The check in went through but they changed the rate to the normal rate. After my move I tried to use the chat function to change my drop off location, since I was no longer getting the discounted rate. The person on the other end of the chat said that the regional manager had to approve it and gave me their hours, which we were already chatting outside those hours. So the chat was practically useless. Overall I feel like I got bait and switched into moving their truck down to a more convenient location for them.
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October 2023 by Shivandu Patel
Ryan is the absolute best! He is responsive, patient, and accommodating.The rest of the staff is accommodating no matter what time you show up. Huge facility too, with self-storage, moving equipment, and plenty of trucks.
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August 2023 by James Brammer
Had a 4 pin flat trailer wiring upgraded to a 7 pin round with a power wire to the battery. James did great job, so nice it looks like a factory installation.
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July 2023 by Hannah Clark
James, Joe, and Kayla are amazing!! I had problem after problem with my car towing their U-Haul and they truly went above and beyond helping me out with everything. I had 48 hours to figure everything out before a 10 hour drive to move to a different state and they made the process so much better. HIGHLY recommend this location for installing hitches!! James is practically a magician and the nicest guy, exceeds all expectations and truly the best around. Thank you guys for all your help and I’m no safely on the road! ?
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July 2023 by Bre Coco
James was absolutely amazing! I didn't know UHaul had hitch installations or bike racks. James was very informative and took the time to make sure I knew everything there was to know about the bike rack. Excellent customer service! I've been telling everyone about my experience. Thank you, James!
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May 2023 by Bernard Paek
I was picking up U-boxes.. but, worker doesn't care of u-boxes carrier and driver for a while... here is very bad circumstances for U-box pick up or delivery truck driver.
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May 2023 by Steve Coviello
David was great. Nice to get quality customer service!!!! Thank you
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May 2023 by Meredith D.
I paid almost $800 to have a trailer hitch installed in my car. My appointment was for 7:30AM and was supposed to take 2 hours. When I arrived they were already working on someone's car and told me it would be another 45 minutes before they started my vehicle. Wrong! I didn't end up getting out of there until after 1 PM. Would recommend finding another location to have a hitch installed.
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April 2023 by Andrea T.
Stopped by to get propane. Took about 8 minutes for someone to come to come out but it did look like there were other customers in the store, so maybe they were understaffed. Anyway, the woman who came out was great! Even followed protocol to have me stand behind the yellow line while she filled my tank. The price was less than than if I swapped tanks at Walmart or other stores.
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March 2023 by Jahan Galehdari
I had a great experience. Gregory Swope helped me when I first got the vehicle and help me get on the way. Then when I got back he help me get it all checked in. Very kind and informative. I highly recommend
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March 2023 by Robin J.
We drove around everywhere trying to find a place to fill our Costco empty propane tank. I yelped and found this place. I wish we would have done that to begin with. They were quick, responsive and reasonably priced.
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December 2022 by Adam
Made the 40 minute drive out here to get a hitch installed. I initially ordered and made the appointment online. Showed up for the appointment and was greeted immediately by James upon pulling up. James had everything ready for install, unboxed and ready to mount. But one look at me and the vehicle, he suggested a different hitch than the one ordered only it would take a another trip back since it come direct from the manufacturer. I trusted James and it paid off after waiting the 2 days for the new hitch to arrive.James did a flawless install, custom I would say since he made really detailed cuts on the plastic surrounding the receiver. Looks like it came from the factory even better.Everyone else here, at least the day I was in, were very friendly and even offered an ice cold bottle of water on a very hot day. James is the real deal. If you need a hitch, make the drive and go see him. 5-stars all the way!
