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March 2024 by Sarokar S.
I had an amazing experience here! I went in looking for a couch for my new place and one of the staff there, Dylan, instantly came over to me and helped me out! They were very attentive and answered all the questions I had and he even went above and beyond and gave me some great recommendations after hearing about what I was looking for. The quality is incredible, the prices are competitive and the service is beyond amazing, definitely coming back for my furniture need and recommending!
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January 2024 by Daniel C.
I recently had an excellent experience at this furniture store. The wide selection, high-quality pieces, and helpful staff made my shopping enjoyable. The store's ambiance and competitive prices are a definite plus. I highly recommend it for anyone in search of stylish and durable furniture.
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January 2024 by Roman K.
Went shopping around a bunch of different places for a new dining table and decided to give Vivian's a try! I'm so glad I found this place, they had exactly what I was looking for at a fair price. Everybody was so kind and helpful, they made the process very easy. I will definitely be coming back here for any future furniture needs!
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January 2024 by Wylie S.
Dylan helped me pick out some furniture for my home and I couldn't be happier! He was a joy to work with and all his recommendations were perfect for our space. The furniture we got is way worth the value we paid. I'll definitely be coming back!
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December 2023 by Daisy G.
Went with my grandma, we're very sweet and fast. Walk in, check stuff and finished all paperwork within 30min tops .
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December 2023 by Rogelio V.
Big thanks to Victor! Was very helpful and there was so much great selection. We got a great deal on great quality furniture. We're excited to see our new place and have it feel like home thanks to Vivian's Quality. Definitely recommend this place.
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December 2023 by Alan M.
The first part of this review is in Google reviews and the second is here because the limit of the words of my review is too long so it's justifiable to continue my review here, this is part 2 of my review and the pictures provided are from part 1 and 2...continued....Though the one for the bottom when the guy came to the house turned out to be a twin mattress and we were never told about this or informed by the employee, neither did the display said the bottom one was only a twin, and this is also the part when we were told that we need to pay extra for the extra price we supposedly had to buy when we already bought the full price of $349.99. What I find interesting is how when we went to confront this man named Kevin the managers brother or something he used a purple like ink for the pen to write up for the receipt and then stapled it to the old pink receipt we had for the beds and mattresses we bought. It's interesting how Kevin changed the Full Mattress description into a "Twin" Mattress description changing the words evidently shown by the purple ink. What Kevin didn't realize is how we indeed buy the twin mattress however the price for that item isn't true which says $249.99 for the twin mattress of the bed we bought that we wanted for $299.99 for the full but however it turned out to be a double full twin bed and it's auto correctly supposed to be $249.99 and not $299.99 for the twin mattress bed. In another receipt the employee who set up the bed, brought a yellow receipt which appeared to have "full size mattress" for $299.99 in the description however what he brought was a twin sized mattress for $249.99 and it was kept at $299.99, that's also when the employee told us that it's extra for the piece to set up the bottom of the bed which again was never mentioned and was never supposed to be paid extra since we paid full bed at full price. We paid $49.99 extra for something we didn't want which was the "full mattress" as described, and the "extra piece" shown in the pictures as provided. Section 1584.5 - Voluntary and unsolicited sending or providing goods, wares, services not actually ordered or requested Cal. Civ. Code § 1584.5 could definitely and utterly be violated in these situations. I think it would be fair to receive the money back from the things we never bought such as the full $299.99 mattress which should be $249.99 since it was a twin mattress, plus the extra piece that was never mentioned, another $100. In total we were robbed $150. I'm not sure if this was done intentionally or unintentionally. Nevertheless we have shopped here before to get furniture and it's always great. This is the first time happening and we believe it's unjustifiable for a company to do this. Even in their own words of the receipt shown in the pictures below say "We'll make your life more comfortable" is ironic to my family making this situation uncomfortable by the company giving a tough time and situation. I really hope something gets resolved because the manager or whatever the guys name was supposedly "Kevin" we confronted also was saying how "we don't get enough money for this" ironic statement since this company has been opened since 1986 claimed by their own website at and it's ironic too because if that was true they'd be bankrupt as well. Overall I just think something needs to be done, I'm not sure if that "Kevin" guy was the managers brother because that's what the employee who set up bed at the house told us his name was after we got back from the confrontation. We feel as if the managers brother didn't resolve anything and just made excuses like blame the employee who sold us the bed and interrupting me vividly as I was explaining to him, and lowering this supposed extra piece price to $100 rather than $200 which again I have to say was never mentioned. Also I tried to find information about this bed online in their website and found nothing, th
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December 2023 by Daisay V.
amazing customer service , victor , lupita and Kevin are very helpful . they worked so much with us and making sure we got everything we needed for our new house !
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November 2023 by Austin W.
My fiancé and I bought a house last year and we have been slowly buying furniture. This is our go to shop! Such friendly staff and always helpful in deciding what looks best for our house!
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August 2023 by Makenna V.
Costumer service here is amazing. The employees are so kind and welcoming. The man who helped me - Dylan - set me up with a great deal on my new couch. I needed something on the smaller side for my little living room and i love it! I will definitely be coming back for any new furniture needs! :)
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August 2023 by Ethan L.
I had an amazing experience at Vivian's Quality Furniture! The staff was friendly and helpful, guiding me to find the perfect furniture for my home. The selection was impressive, and the quality of the pieces I purchased exceeded my expectations. The delivery was smooth, and the customer service was outstanding. I highly recommend anyone seeking excellent furniture and a pleasant shopping experience. I'll definitely be a returning customer!
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August 2023 by Melina A.
Quality furniture at fair prices. It was easy to find what I wanted and the customer service was fantastic. I love to shop local and this place reminded me why:)
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July 2023 by Chloe B.
Staff was super friendly and helpful. I found a tall shelf that was perfect for shoe storage and for reducing clutter in my single room apartment. Highly recommend 6/5 stars.
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July 2023 by Justine R.
I wanted to give this store a chance since it's local and a small business and since I have a small business as well we like to support when we can , but unfortunately the experience was absolutely terrible. We were given an estimated time frame when we purchased the couch on when it would be delivered but when that time frame came and went, not one person reached out to say that our delivery was postponed, after calling to see where our couch was we had to wait about another week and hey things happen! We were understanding, when it came to delivery day they said our couch could be delivered in a time frame anywhere from like 10:00am to 1:30pm I believe. With that being said I had to take that day off of work to be able to receive the couch, when the man got here, he brought in my couch, then realized half of my couch was missing after he had already brought in the other half, he then had to pack it all up put it back in the truck and tell me to call the company, we did and they made the delivery man return the couch again after we agreed to keep half the couch since it was better than nothing! He comes back unloads the couch and unwrapped it and it was the wrong couch!! Then he had to take it back again , we called again and was told that half the couch will be delivered mid July, and the other half will be delivered late June, everytime we called the dates on the delivery were different with every different person we spoke with. We also asked for the manager each time we spoke to one of the men there and each time we were told that they would give us a call back. Sitting on half of my couch, I was so annoyed and furious about the lack of professionalism and the lack of communication, I was finally able to talk to the "manager" and asked him what he could do to compensate the horrible service we received. His response was the computer changes the dates and it's not them and I get that. But the poor communication was completely their fault. You know a customer is waiting for a item from your store and it still hadn't arrived on the date you keep quoting you'd think the business would reach out to keep the customer in the loop. After having the conversation with the manager he said he would need to ask permission from the owner to see if they can compensate in anyway... Still have not had one phone call from them till this day (weeks later) on how they are going to rectify all of their errors. All my guests compliment my couch when they walk into my home but all I can tell them is the horrible service I had and how I would never recommend this place to anyone.
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July 2023 by Sherry L.
I was referred to this store from a family friend who is a Escondido native and has shopped here over the years. My husband and I were in the market to buy a new sofa for our 2 bedroom apartment and a couple of accent furniture pieces. As we walked in the store we were greeted by Dylan whom was extremely professional, personable and not pushy! They had many options to chose from and were very accommodating. We found out by the end of our purchase that Vivian's is a family owed business and they definitely took care of us! We got a great deal on our new sofa and they were able to provide a speedy delivery as well! Will definitely use this store for future purchases and always recommend!!! Thanks so much Dylan!!