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February 2024 by Hidden Name
Can’t speak on the ATM, but Carl was great!
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February 2024 by Bön Phillips
I have tried to call them over 15 times, different days, different times trying to be patient. Do they even know they have a phone? If so, please answer it.
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December 2023 by Sundara Griffiths
They never answer the phone
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October 2023 by Aileen Bartscht
ATM not accepting any cash transactions again.ATM has been unreliable for over a yearInside tellers very pleasant.Branch manager has a placating attitude
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September 2023 by michelle L
Super annoyed that the outside ATM never works. It’s such an inconvenience if the bank is closed on the weekends, then you have to wait til Monday just to put your cash away or take money out. Might as well go to Wells Fargo
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August 2022 by Stephan St. Claire-Méfret
Quick and efficient. Great staff. ATM I updated . Covid safe.
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August 2021 by Howard Glenn
Savannah the manager at Chase help me twice and was very professional and knowledgeable. The first time I walked in to transfer my accounts from Southern California to the Eureka branch. She was very helpful and efficient. The second time more importantly I needed a trust account open with complications but Savannah knew what to do made sure all the details were correct. She was very thorough. I'm impressed and will certainly continue my relationship with Chase because of Savannah.
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June 2021 by eddie john
I've personally never experienced anything wrong with chase
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June 2021 by aranzazu Cuellar majano
These temporary closures are super inconvenient, when every other bank in the area seems to remain open, even during these "trying" times. What's even more of a problem is the ATM in Eureka seems to be always "Temporarily Unavailable to Accept Cash Deposits" Goodbye CHASE
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May 2021 by Damen Shaw
Spoke with Seth and he was super helpful. Straight to the point and got me taken care of immediately.
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May 2021 by Brandon Duarte
Closed all the time only one outside atm that only half works galf the time
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May 2021 by Alexandra N.
Their ATM outside is almost always broken. I wish I was exaggerating but I'm not. It's literally nearly always down when I go to use it. Multiple times. It's so annoying because it means I can deposit money on the weekend.
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March 2021 by Seth Barrera
Terrible customer service. Chase is an OK bank but this branch has the worst customer service of any bank I've ever seen. Just take your money elsewhere if you live in humboldt
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March 2021 by Kelli-Ann McLean
Staff is friendly but they have terrible communication for store hours during COVID. They could have put up signs or updated voice-mail for patrons.
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March 2021 by Jessica S.
Today I stood in a long line while there were many staff around keeping busy but I am sure that opening another teller wouldn't have hurt them. There was only one lady, bless her poor soul. Or should I say content soul since she works at the bank hehe I gave this bank one star for the friendly service such as an employee going around to ask if there was any way someone could use one of the two ATMs located inside. I did notice she did not go around person to person starting from the first person in line but instead started in the middle of the line. Why did she do that? A lady in line was going to deposit a check but for some reason she was told she could not do it on the ATMs ?_? Another star was given for the tranquil environment they provided while we waited. Chase has wonderful large windows. I was practicing my patience while I waited to be helped. Thankfully I had no where else to go but imagine those who were in a hurry. Damn! I arrived at the bank for some quarters at 1:16 and left at 1:40pm, phew! I gave this bank another star for being opened compared to the Arcata,CA location while reinforcing social distancing and providing antibacterial gel. Overall I have never had a negative employee experience at the Chase but I think they can improve in some areas too. Such as making more teller stations only three exist and one or two are usually open, having the ATMs provide rolls of quarters, parking space is a bit tight and narrow & having less lights on!
