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September 2023 by Deborah S.
The clerks who work at this particular CVS are so friendly and helpful. The pharmacy people there worked so hard to clear-up a order for medicine that had been sent to the wrong pharmacy. They put-up with my restless mischief that I did to entertain myself during the long hours I waited there in their lobby. Yes it was me who scribbled on the faces of that one magazine that was there about serial-killlers. Sorry I can't stand those diseases in our society and I was bored and feeling frustrated about the mix-up. Anyways.. and to the clerk that recommended that Soup place. Thankyou it was really really good.
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August 2023 by Windy S.
CVS has been my pharmacy for over 25 years. Unfortunately, that ended yesterday. It seems like things are falling apart. there has been a steady decline for a while. I overlooked countess disappointment, wanting to give their system a chance. I know things have been difficult for them on many levels. I was treated so poorly yesterday, and it was not acceptable. To be honest a HIPAA violation occurred. It was clear staff were stressed. I don't recommend CVS at this time.
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June 2023 by Rita
Poorly stocked and disorganized often. The staff are mostly helpful. The parking lot is often unattended to. There many much better pharmacy options in town.
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December 2022 by Lana R.
I agree with the others that gave this CVS a single star. The reviews are accurate, there's hardly ever anyone working in the store. The pharmacist is different & rotated all the time. When they say a Rx will be ready, it usually isn't, only to be told to go & come back in an hour. There's something "magic" in the pharmacy regarding an hour. I think it's their window to fill medications when they've not started. So, that's annoying, usually they fill it sooner, but never offer to expedite if you're willing to wait. And if you do wait, they punish you for that too. One evening I was waiting along with several others that had been there waiting too. They were "backed up". It was literally an hour & 1/2 I waited. I injuries myself a while ago & had to use crutches, I used the little carted driver to get around the store & buy supplies for my injury. After I paid, I asked, can I take the cart outside so I can unload my stuff? The answer, absolutely not, it can't leave the carpet. I was like, how do I take my 2 bags to the car while crutches I'm just learning to walk with? Luck had it that a very nice lady behind me, who worked there, was leaving & offered to help me. I wish I could give her kudos, but don't recall her name. Otherwise, the employees there are fairly difficult & busy & over whelmed it seems. Also, they didn't have my medication in stock when I called it in, having to order from another store. Then, the earthquake, no meds! Aww! Sometimes! I wouldn't recommend CVS!
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September 2022 by Noah G.
I was next in line at the pharmacy. I got to the counter, and the Asian man running it decided to close for lunch. I was the last person. There was no one behind me. It would have taken two minutes to help me. But no, he needed to close right then. I had to leave and come back later. I'm very disappointed with the customer service here
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August 2022 by Jane S.
Worst experience. Some manager named Kate land had no bags, she was so slow moving I went to get one myself, she made a fuss that she had to get one, but it took her forever. They only have 1 checker for a lot of customers and Kate land just stands around and won't check your purchases out, so I assumed I was supposed to find my own bag. I asked her for an apology but she refused to apologize, I am going to corporate and complain about her. This is appalling behavior. 0 stars
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August 2022 by Alex A.
Worst experience. Some manager named Kate land had no bags, she was so slow moving I went to get one myself, she made a fuss that she had to get one, but it took her forever. They only have 1 checker for a lot of customers and Kate land just stands around and won't check your purchases out, so I assumed I was supposed to find my own bag. I asked her for an apology but she refused to apologize, I am going to corporate and complain about her.This is appalling behavior.0 stars
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September 2021 by Michael R.
For over a decade I've been receiving my medication at this CVS location recently they have remodeled and changed staff no one has any idea what they're doing and they should all be fired I no longer recommend this CVS to any friends and family Be prepared for a long wait times And frustrated staff
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July 2021 by Brad G.
Transferring out of CVS altogether. for the third month in a row, my prescriptions haven't been ready when promised. I'm not talking about a few minutes or hours - I'm talking about days after the refill promise. when I went in I was told it would be about 15 minutes, due to short staffing. 40 minutes later, no ETA. I can understand being short staffed, but two of the four behind the counter had time to sit and talk about where they wanted lunch at. Time to move on, they don't seem to care.
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June 2021 by Michael H.
This CVS location took four days to start filing my prescription, and never answered their phone when I attempted to call to have my prescription transferred to another location. Do not use this CVS if you actually want your prescriptions in a timely manner (or at all).
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May 2021 by Natalie D.
Literally the worst CVS I've ever experienced. It's disorganized and lacks essential items. It also lacks customer service and cleanliness. There were flies everywhere.
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December 2019 by Linda B.
I'm afraid that this CVS Pharmacy needs a lot of re-organization. I find it hard to find things I'm shopping for because aisles have disorganization in the over all meta sense. Aisles are not clearly labeled and items within aisles are a constant surprise. The friendly help is constantly busy helping find products. Often items arn't there and need to be be re- ordered. Sad.
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May 2019 by Alyssa D.
I am livid. My doc got me a new prescription for my heart meds yesterday and after going to the pharmacy it wasn't ready and was told I'd be getting a call when it was. While waiting I heard the guy behind the consultation counter give INCORRECT INFORMATION about how to use hormonal contraceptives (YES it does matter when you take the pill and YES you should consult with your doctor about skipping periods [having a period is not medically necessary unlike what this guy claimed and generally for someone like me who has endo we skip periods often to avoid the debilitating pain] for a child of that age, don't want to give too much info and violate their privacy...but really? I've been on BC for 20 years and know the ins and outs and his guy was blatantly wrong). 24hrs later and still waiting for the call about my meds. I call the pharmacy, no one answers and on hold for 10 minutes. Repeat another hold for 10 minutes. No answer. Call again and try the general store line and get the manager who was pleasant and said he'd check on the pharmacy, but that they were short staffed and "slammed." I get it, but do I really have to wait 24-48hrs to not have any word about my *heart medication* because YOU have a staffing issue?? Wait wait wait still nothing. Call back and on hold another 10 minutes with pharmacy. Call again and got a Charlotte on the phone whose ghastly shortness and tone also quipped at me that she was short staffed and have customers in front of her. Guess what? I would be in front of you too if I could get my heart to stop racing and I weren't so dizzy and nauseous even sitting down. This is unacceptable. Finally get a call from pharmacy and they say insurance isn't going thru. Ok...why couldn't we have verified that yesterday while I talked for ten minutes to the pharmacist about which profile was most recent? I've been here two years and used a different CVS (HERE in Eureka) in the past and my most recent profile is still Massachusetts from 10 years ago? And you didn't verify my insurance that whole time? There is something deeply flawed here. If my doc were open (it's a three day weekend) I would immediately have them get me a script to a different pharmacy since I can't get this one to even answer any of my damn calls.
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March 2019 by Kat Lee
The best pharmacy ever. The staff is so nice and the pharmacist is so patient and so caring. He goes above and beyond.