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April 2024 by Kimberley O.
This place is a joke. They were extremely rude, argumentive and unknowledgeable. They tried to get us to change our whole rotor when all it was, was a lug nut needing to be replaced (which cost us$3.78). They told us to leave and get out of their driveway with a totally flat tire. We also bought a metric star wrench($15.99). In all they wanted a huge amount of money for a simple torch of their metric star wrench. Wow if you can avoid this place do so. They also threatened us if we didn't leave they were going to call the cops. Rude, rude and more rude was their attitudes.
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February 2024 by Kristie McDonald
I came in for a what I thought was a bad alternator and tires. A big car bill I wasn't looking forward to. Upon check out, I found I only needed a battery and there was a nail in my tire. They fixed my tire for free and a brand new battery for under $200. They checked to make sure my car was safe which is a huge piece of mind for and older women. The staff was so friendly and the technician were fast and professional. Thank you for being here for us in Humboldt county ❤️
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February 2024 by Charlotte OKeefe
The staff are always knowledgeable and professional, making the scheduling, dropoff and pickup process go quickly and smoothly.
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February 2024 by Cory Dickson
Great service and super friendly people.Great prices.speedy as well.
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February 2024 by John H. Moseman IV
Always appreciate it when someone takes pride in their work. The proof is in the results. This location has the type of communication you wish everyone had in the 21st century!
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February 2024 by Willy Harris
I have always been very happy with the service my vehicles have recieved in all of the years I have owned them. I highly recommend this store and it products and technicians.
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February 2024 by Brian Bellinger
Best tire shop in town. Friendly staff, affordable prices on parts and labor and helpful with a wide variety of maintenance issues.
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February 2024 by Lynda Anne (Artful Living)
The best service ever. Integrity honesty quality work. I will never go anywhere else. I love this place.
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January 2024 by Erin M.
I had a great experience at Firestone today. I had a flat, they fixed it for $30, and I didn't even have an appointment. Diana who helped me was a very kind and professional employee. Thank you, Firestone!!
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January 2024 by Arthur Shirley
Clean store knowledgeable employees
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December 2023 by Ava ciaruffoli
I have been meaning to write this review for awhile now. They are absolutely amazing and honest. I usually end up paying less than what they quoted me because once they get into it sometimes they find it didn’t need everything they thought it would initially and don’t take advantage of people. I also got a brand new engine for my car for a recall issue for FREE. They recognized the problem immediately and told me to take it to the dealer. They didn’t charge me a dime for the diagnostic. They also repaired a hole in my tire recently for no charge. I absolutely love them!
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December 2023 by Ed Brown
When I delivered my Tundra ofr oil and filter service my backup camera was working fine. Upon picking up my truck, I noticed the backup camera was now working. I went back and discussed the problem with Richardo the gentleman who collected my fees. He said let me talk to the tech and of course the tech said he did not do anything to cause the problem. Richardo then stated sorry and goodbye. Basically saying not my problem but yours! All I can say is Firestone did not care or take responsibility for the damage to my backup camera. My backup camera was working when I delivered the tuck and not working when I received my truck back and I had not even left the Firestone parking lot! Severely poor customer service and not caring about my problems that they clearly caused.
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December 2023 by cat and lizard Riverwoods
I have had to come in twice in the last couple of months because of a nail in my tire. And they fit me right in and fix the first one and replaced the second one while I waited. I've been going to them for years and I like the people there especially Chris and Diana. In fact I recently recommended Firestone in Eureka to a friend of mine.
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October 2023 by Keisha J.
made an appointment with them online and they called to set up over the phone. I made the appointment on Thursday for Sunday morning the lady on the phone and told me her diagnostic team was out with that I could still come in and they would work on my car. so I canceled my plans for the day and drove down to eureka because they had set up an appointment and when I got there they acted like I was in the wrong and that I was crazy because I thought there diagnostic team would be in because I had the wrong information. And she also said that I set up an appointment for a wheel alignment and I came in asking for my power steering to be fixed and I had to teach her that her website says their wheel alignment also covers power steering service and they don't have a separate option for that and then I got accused of calling the wrong number even though their number was in my phone and I'm pretty sure I talk to the lady on the phone that was helping me at the counter. basically the whole thing was a huge waste of time my car didn't even get touched and I should've just kept my original appointment at North Bay auto in arcata and waited until Monday and been patient. I'm sure fire stone does great work unfortunately I was never able to even get a chance to try it out.
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October 2023 by Donald Price
Fantastic people working there. We were stuck on a road trip from Washington State on a Sunday afternoon. The fixed our tire for free(valve stem)and got us back on the road . Much Thanks to the lady that took care of us and the tech that fixed it. You saved us a lot of trouble. Recommend them highly.!