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December 2023 by Delainey Holt
I had not intended to leave a review for Humboldt Mortgage until our last and final interaction. I contacted Fatima and her team after an original lender fell through last minute. Upon submitting applications, paying screening fees, and providing a tireless amount of documents we received an email simply stating there is one lender remotely interested, here is her number, she is hard to reach-no other context. At this point we were given up on with not even a follow-up phone call. Soured by the expirence, my partner left a review which in turn received a lengthy response from Fatima inaccurately characterizing the review as an attempt to ruin a small business. I was shocked to see such a response. Hence my review now. As a person who works in professional services I have never seen such a spiteful response regarding service feedback. As this was our expirence, the review will reflect as such. Do not recommend Humbolt Mortgage.
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December 2023 by Jim Smith
The services provided by humboldt mortgage company was certainly more than I had expected all the employees that I had contact with were completely professional, competent and caring. All correspondence were quickly and completely replied. I would recommend this company to others interested in financial services
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December 2023 by Drew Davey
Do not do business with this company. They will request extra items of information that arent needed, they will come off annoyed when you ask questions and provide vague answers which avoid the actual answer to your questions. They will drag you along and if the deal is at all difficult they will find a reason to pull out and leave you hanging mid way through the process which willl in turn hurt the offer you already made that has been accepted. This is after they assure you how hard they will work for you. I truly believed they knew the deal was never going to close but they wanted another lead to be entered into their system for their monthly quota. Steer clear from employee's named Fatima, Eric and Maxwell. If you plan on doing business with this company (which you shouldnt) please make sure you dont get any of the 3 mentioned above and hopefully you will have better dealings but I highly doubt it.UPDATE: After sending in this review I received the email below from the employee Fatima.Drew-I did not appreciate the one-star review that you went out of your way to give our company. To be blunt, our office worked our tail off to try and locate a lender that would even be willing to review your loan request, after your original lender pulled out at the list minute. My business is very important to me and so are my clients. We have worked hard to establish a true relationship with our clients and the community we reside in. I do not appreciate being the brunt of your anger after I was working on your behalf even when Delainey emailed me that the deal was dead. Last week, I ended up providing you with the contact information of the only lender that was interested. It had been like pulling teeth to get answers from her, so instead of continuing to wait, I provided you with her direct information in hopes she would be quicker to respond to you. As to my month quota, that's a moot point as I don't get paid until a deal closes. I was more concerned with finding a lender to assist you than actually getting paid, that's why I gave you her information directly .Next time, when you choose to attempt to ruin a small business, pick up the phone and have a human conversation first. That would have been the Christmas thing to do.
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December 2023 by S Beery
I recently purchased my first home and the entire team at Humboldt Mortgage Company were patient, kind, informative, and responsive every step of the way!Fatima always made time to explain things to me and offered positivity and support throughout the entire loan process.Bob provided a wealth of information and made expectations clear and easy to understand.I can’t express my gratitude enough to this dynamic team.
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December 2023 by Craig Kirkpatrick
Working with Fatima Naylor at Humboldt Mortgage Company was a great experience. She expertly handled every detail of the mortgage process, ensuring a smooth and stress-free transaction. Her professionalism and thoroughness made what could have been a complex process, simple and straightforward. I Highly recommend Fatima for anyone seeking a seamless mortgage experience.
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December 2023 by Lauren Pottker
I recently refinanced my home loan with Fatima. She made it so easy, answered all my questions & was always a step ahead of everything. Start to finish I am so happy with the service I got from Fatima & Humboldt Mortgage Company. 10/10 would recommend
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December 2023 by Yvette Ables
I can’t thank you enough for being so easy to work with. Fatima is knowledgeable and personal.The loan process was smooth and quick, I, personally, have over 20 years’ experience in the mortgage industry and I was blown away by the service I was provided. I will recommend you to everyone I know,
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December 2023 by Rachel Burns
Fatima is amazing to work with! She made our especially convoluted refinance process feel so painless. She is always kind and helpful and is extremely knowledgeable. We will be doing all future business through her!
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December 2023 by Hayley Pastori
Working with Fatima is like working with a long-lost friend. From a realtor’s perspective- she always kept me up to date with what was happening in the loan process, made sure I was included on emails with my clients, and went out of her way to help tie up necessary loose ends needed for closing! Not to mention we closed in less than 30 days! I will always recommend her for any of your financing needs.
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December 2023 by T S
Fatima and Erik were both great to work with... professional, responsive, and knowledgeable throughout the process. Makes buying a home almost too easy!
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December 2023 by Kylie B
We worked with Fatima for our first home mortgage. Starting the financing process as a first time home buyer can be overwhelming and stressful, but Fatima took care of all of our needs and set our minds at ease. We are so happy with our decision to work with Humboldt Mortgage -- we felt we were in great hands from start to finish in the process. Our mortgage process was complex, and Fatima handled it with ease, efficiency, and great communication through every step of the way. She was able to get us a great rate, and she was there to assist us through the entire process. She took care of us with a kind smile and joyful enthusiasm at every point of our interaction. We are grateful for the positive experience we had. We will return to Humboldt Mortgage for any other financing needs, no hesitation! Would highly recommend working with the lovely people at Humboldt Mortgage!
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December 2023 by kate ifversen
Fatima and the Humboldt Mortgage Company are absolutely fantastic to work with! I was looking to refinance a house out of town. I contacted Fatima and she was knowledgeable, professional, and proactive. I am amazed at the efficiency, swift processing and outstanding service! Fatima went above and beyond and turned what could have been a stressful process into a pleasant one. I highly recommend Humboldt Mortgage Company. Thank you Fatima and team for all that you do.
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December 2023 by Alexandra Paul
I had the absolute BEST experience refinancing my home with Humboldt Mortgage. They were super thorough explaining everything and answered all my millions of questions without ever getting annoyed with me ?. Fatima was on top of every detail and always answered my emails within minutes. From start to finish the whole thing was completed in about 6 weeks and I couldn't be happier! 10/10
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December 2023 by Robin D' Aguanno
Fatima and the entire staff at Humboldt Mortgage were amazing to work with. My purchase ending up being more complicated through zero fault of my own and Fatima helped explain the process and always fought for what was in my best interest. I would use them again in a heartbeat and highly recommend....
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November 2023 by Bill “Billy Hayes” Kirchman
We had an excellent experience with Fatima and her crew from day one! Always helpful and always responded promptly to any questions or inquiries we had. Fatima is always positive and energetic with her "can- do" attitude and contagious smile. We wouldn't hesitate to do business with her again! Thank you, Fatima!
