-
October 2023 by Amber B.
Great customer service and support! Our son goes to college at Cal Poly and we live in the Bay Area. So when he was having problems with his older Honda Accord we called around to many shops. We got a same day appointment and they helped explain the importance of regular car maintenance to our kiddo. They even wanted him to return to recheck the car in a few weeks free of charge.
-
September 2023 by Mark Erdmann
I broke a tie rod on my Toyota, and they had me rolling by the end of the day
-
July 2023 by Abby Periatt
Staff at JL Automotive was extremely helpful, honest and kind. They managed to fix my vehicle the same day, despite the difficulty of the job. They explained everything thoroughly and are all hardworking by nature. I recommend their service to anyone! Thank you so much!Service: Auto brake replacement
-
July 2023 by Kent Ratliff
Absolute life savers, we're able to get us up and running after no other shop could do the work. Great family establishment that truly prioritizes the customer and quality work!
-
July 2023 by Brad G.
This husband and wife team literally restored my faith in humanity. I cannot sing their praises high enough. I was on a trip with my wife heading through Southern OR when our car broke down. We were towed over 100 miles south as we frantically tried to find a shop that would be open when we arrived on a Friday at 4:30 pm and could at least diagnose the car, realizing we were likely looking at a long hotel stay through the weekend, then a repair Monday/Tuesday, while adding in the cost of a rental car and hotel. Other shops said it sounded like an expensive transmission issue. Ugh. INSTEAD, JL extended their hours on a Friday, said that they were pretty sure what the problem was simply by my over-the-phone description of it, and low and behold, they had the part in stock and got it repaired within a half hour of our towing it into their shop (at a little over $400). It was as close to a miracle in terms of car repairs that I've ever experienced. Do not hesitate to use these fine people!!!
-
May 2023 by Mia Grace
I could not recommend this place more! I know little about cars and maintenance and the staff made certain to explain in detail the importance behind their diagnosis; what preventative measures to take & how to fix the problem with multiple options and factored price in to try to help me reach the easiest and most cost effective solutions! Check up was free with oil change. They deserved more than they charged. I will definitely be returning! Best experience I have ever had with any service.
-
May 2023 by R T.
I brought my car in to diagnose a code that another mechanic was unable to. JL Automotive was unable to diagnose the problem because my 12V battery was very low. They told me they could replace the battery for $600+, or I could put a new one in and come back to do the diagnosis. I told them I'll replace the battery, no problem, and bring it back so they could take the next step. They then insisted on charging me $140 for this info, under the guise that they were able to inform me of my low 12V (which i already knew about- i had to jump my car that morning - though I was unaware it would interfere with the diagnosis i requested) and said they would need to charge me ANOTHER $140 after I brought the car back, to do the actual diagnosis. In short, JL was A-OK with plugging my car into their scanner and charging me $140 to let me know why they couldn't read the codes I asked them to look at bc of my low 12V. This likely took them less than 15 minutes to do. I left the shop feeling taken advantage of, with no development in my car's issue. I will be taking my business elsewhere in the future.
-
April 2023 by Tsh M
Such a friendly staff. They were able to help diagnose my car issue and he was right. My car runs perfectly now and I feel alot safer. Jessie we need more people like you in this world. Thanks so much.Service: Vehicle safety inspection
-
April 2023 by Kirsten Wade
This place is simply the best. I don't go anywhere else. They're so helpful and trustworthy. I am so thankful for their help through a complicated situation. They are so professional and easy to talk to. Cant say enough good things 10/10. Thanks Jessie & Lyle!!!Services: General repairs & maintenance
-
January 2023 by Leif Shrecengost
I really wanted to support these folks because they are a beautiful family. I had my truck towed there to fix a blown spark plug. They parked it in the back alley where my truck was broken into.Kicked in my back window, stole everything valuable and tried to steal the vehicle. They told me what happened and said I was S.O.L. They chose not to claim responsibility for the care of my truck. It's been one year and the blown spark plug they fixed has failed. The rethreading kit was not punched secure, so it just came out with my spark plug. Bummed because I wanted to give my business to these folks. They let me down.Services: General repairs & maintenance
-
January 2023 by MARCUS ROTH
Same-day service on my Nissan Altima front and back brakes. Great quick service, nice staff!Service: Brakes
-
December 2022 by Ryan Ostermann
Came here for a Honda J35 cylinder head tear down. This is the shop to come to for major repairs if you want the job done right. Very knowledgeable and expert level workmanship. Highly recommend!
-
October 2022 by Richard Handy
Their fixed it and did what they say,on time.it was a nice experience
-
October 2022 by damentesch
These guys go above and beyond, fast, great service
-
August 2022 by Derek Nunn
Absolutely an amazing service able to get down right to the problems and tell me what needed to be done thank you for your work I will definitely be backService: General repairs & maintenance