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October 2023 by Ralph Stehman
No pic and pull and no one to pull parts for ya. Bummer
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January 2023 by Wade Smith
Great place to get car parts in going there for a whole lot of years really nice people work with
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August 2022 by John here
Went in search if some wheels for my vehicle. When I got there I went to office and spoke to a super friendly lady who told me that I had to call a guy who took care of all the parts inquiries. She gave me the business card and I called. When he answered he asked what my vehicle was and simply said they have no wheels for it (Suzuki) . I explained that the wheels also fit Chevy equinox, Kia, and a few other makes. He simply brushed me off. Definitely no way to run a business, especially when the business put their faith into you and contracted their parts department to someone who clearly has better things to do than attempt to check in inquiries instead of dismissing out of hand.
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May 2022 by Ariel W.
The lady here has a lack of customer service. She is extremely rude. Went to pick up a part that was paid for over the phone and waiting out front to be picked up, the lady came out with p.o.s attitude and made us call someone so we could pick up our part. She walked away and came back with name calling.. who works customer service and calls someone a "******* spaz" because they are there to pick up a part that was already paid for!
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January 2022 by Melissa Daniels
Lissa at the front desk was the worst person to work with. She was extremely disrespectful and unprofessional. The car was processed and picked up yet she still refused to fill out the DMV release of liability REQUIRED by the state of California, even after a week later. She called to scream at me, interrupt me when questioning the process, then had the audacity to hang up on me when I asked to speak. She's a wretched woman.
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December 2021 by Stella S.
They are not paying you for your car right now, even if it is in good condition. They do tow for free which is good, though. The woman at the front desk is incredibly rude. Make sure to release liability of your car. They got the job done but if I need to junk my car again in the future I will try a different service and hopefully get some cash for the car. They said it would take 2-3weeks but it was gone within 5 days. Overall a mildy unpleasant experience.
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December 2021 by Talora Taylor
Very rude office woman, I think her name is Lisa. Would not recommend this place to ANYONE. Listen to the other bad reviews!
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October 2021 by Helen Martin
I had a great experience. The sweet lady working at the front desk was so nice. She made sure to do everything she could to help me and I couldn't be more appreciative. I highly recommend John's.
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October 2021 by Gilbert J Smith V
Lissa was an absolute pleasure to do business with. I needed a hood, door, fenders, and a few other pieces for my 1999 4Runner. She was able to provide me with everything I needed for a great price! :) If I ever need parts again, I know who I’m going to. Thank you Lissa!
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October 2021 by kimber Wolvert
Support local . But it’s half the price on car parts dotcom, even with shipping .
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September 2021 by Edward Dudome
Absolutely dismal service! The receptionist was extremely unprofessional and provided misleading and wildly inaccurate information. I truly do not understand how a business can continue to successfully operate given such poor customer service. I will no longer subscribe to this business and furthermore will inform everyone in my personal as well as business life of the terrible interactions I was subject to. Wishing the rating system allowed for a negative value to be assigned as there was nothing positive gleamed from this.
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September 2021 by R C.
Unprofessional, rude, misleading, scam centered chop shop is what it is. Horrible customer service with the goal of misleading the public for their benefit. Pretty sure they're taking out their losses from the questionable fire they had recently on their customers. Will never recommend this company to anyone.
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September 2021 by neillob11
Just got off the phone with the receptionest and was rudely informed that they do not sell parts to the general public despite listing parts for sale on their website and on eBay.
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July 2021 by Tanya Harty
They are cool folks if they don't have it they can get it for you! Reasonable prices....
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July 2021 by David Price
Gary at John's has always been super helpful, But ever since the new rude women has been working up front that place is useless.Don't spend time or money here.If i could give negative 5 stars I would
