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January 2024 by Adam Aldridge
Stopped by just to look at a couple cars and ended up getting a good deal and buying a Forester. So happy with the way things worked out. Buying a car can be stressful but the guys at McCrea Subaru are down to earth and not the typical car salesman... Would recommend to anyone looking for a car. They will take care of you. Thanks again, you guys rock.
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January 2024 by Mika Bahr
Zac helped my wife and I with test driving and searching for the right fit Subaru for us. He had a laid back attitude that made shopping for our car a relaxed and not stressful experience. We highly recommend asking for Zac!
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November 2023 by Paul Marsh
Great service: friendly, thorough, explain things well and perform excellent work. They sell awesome cars too! Thank you.
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November 2023 by Janet Rau
The folks at McCrea service department have always given me good service. I feel confident that my Outback is in good working condition after servicing.
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October 2023 by Christina Schwindt
I can't say enough about the service department here. I am from out of town and took my car to get an oil change. From start to finish this was a wonderful experience. Shannon was phenomenal on the phone when scheduling me and giving me directions. The service advisor Jesse was excellent. I also needed new rear brakes which they were able to do at that time thankfully. They also advised me that I had salt coating the bottom of my car (thanks to cruising across the salt flats in Utah) and suggested a local car wash to wash it off and the importance. Highly recommend their service department.
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October 2023 by Lyndsey Turner
James Wilkinson in the maintenence department is amazing! He assisted our family with an engine replacement and dealing with the warranty company. He was always there to answer my questions regardless of how many times I called. He also was quick to call me back if he was in the middle of something when I called. TOP NOTCH customer service right there!
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September 2023 by Julie Lopez
Service center is the very best I’ve ever experienced and that’s a lot coming from me since I grew up with my father working in the car industry! Ken and Jesse welcomed this out of towner on a long road trip and not only explained exactly what the issue is with my car, but logged and documented it for me when I get to my hometown dealer. Then, Ken helped me get information on Crater Lake which is where we were headed and then recommended an awesome restaurant which our family thoroughly enjoyed (thank you Ken for the cranberry bread recommendation too). I can’t say enough great things about this place the only bad thing is they aren’t my hometown service center! With gratitude and appreciation!!!
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July 2023 by joseph kravitz
Service department was efficient. I dropped my car off for a routine oil change and inspection. Additionally, the car needed an update to the informatics system. This was completed as well. I was kept advised and on the status of the work being done. This is my second Subaru from this dealership and the service department has been great. Wonderful staff.
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March 2023 by Emily Hum (GardenGirl27)
Had a great experience with Sage and the team. I submitted an inquiry online and they contacted me right away. They brought the vehicle down to Fortuna so I could test drive it! Very professional and kind. Later that day, Sage made a second trip to Fortuna to pick me up and take me to the dealership to sign the paperwork. I was able to drive my new vehicle home the same day. They made the process easy and hassle free. I would definitely recommend McCrea to friends and family.
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March 2023 by David Menefee and Rachel Anderson
Very helpful folks. They worked with us to get the car we wanted and advised us on financial choices. Friendly, courteous, professional!
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March 2023 by Tomas R.
Sam Lupkin, salesman does go the extramile, however, there is no honor or trust amng the salesforec/management. I was in a middle of negotiating a deal on a used BMW Z3 when I was suddently informed that the car was sold by another salesman with no respect, courtesy or communication with Sam. I understand that this is a car sale business, howver respct is part of the business too.
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February 2023 by Margot Tillitson
Sage Highinson should teach classes in customer service! He knows his product - but most of all, he knows how to listen to his customer! I stopped by on Saturday to check out a Suburu Cross Trek (after being a loyal Honda customer for many years). I drove out just a short while later a newly loyal Suburu/Sage customer. I’m an older woman and I have found some car salesmen to be condescending — NOT SAGE!! He made the entire sales process easy, simple, painless!
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February 2023 by Michelle Merideth
The McCrea Subaru service department is great! They go above and beyond to answer questions and always have readily available appointments. I am very happy that I decided to purchase my Forester through their dealership and continue to use their service department.
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February 2023 by Britni Anderson
Sage was great in the car buying process from start to finish!
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September 2022 by Johnson F.
Charlie is the best sales person we have ever experienced and I've bought upwards of 7 vehicles .Best trade in they beat ukiah's price and no haggle bs also we love the car . Regardless of the dealer markups they paid me an inflated trade in so it off set the nonsense.
