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January 2024 by cat hoz
Thank you Sedrick and Kim for your help throughout the process! You both are the best!I bought a new Toyota Prius 2023 a few months ago with Toyota Mid City Motor World and both Sedrick Nin and Kim Cooper were incredibly helpful, professional and went the extra mile to make sure the sale/ process went smoothly- and answered all my many questions!I’ve had stressful and negative experiences in the past buying a car (with a different business), but their friendly, approachable and straightforward manner really just made my whole experience super positive. Thanks again! Kindly, Colombine
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January 2024 by Linvell Williamson
Had my vehicle towed in for what should have been only like an hour to fix what was wrong and they never even called back and are keeping my car overnight
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December 2023 by Cyril Oberlander
Appreciate the professional care and service of my auto, nice waiting area, and area shuttle service provided.
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November 2023 by Lewis James
Always friendly to us, very welcoming environment and the service prices are very fair.
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October 2023 by Kt Garcia
This place is getting 2 stars because I had a great experience buying my car from here and have had good experiences with the service department…until recently. I brought in my car (09 Prius) for a major service and the day of on the way my tire pressure light went on. “Perfect timing” I thought. I take it into my scheduled appointment and tell my service rep about it and some other non-emergency issues I’ve noticed. One was a broken touch screen display, which I was told would have to be sourced used and would cost over $1000, pass. The other is my horn, had to disconnect the fuse last winter because it just wouldn’t stop honking. Diagnostic was going to cost $350, pass. Anyway I was told it would be about 2 hours so I took the shuttle home to wait. After 4 hours (!) I text my rep and rather quickly get a call that my car is ready. And I was told that my tires were fine but they were unable to get the sensor light to turn off, it would cost $200 for a diagnostic but it might be a worn out battery or something. I asked one question “Do the tires hold air?” I was told yes they are all fine. They even wrote this on my report after the service. I believe that it could be what they said since the car has some minor electrical problems already with the horn and the screen. No biggie. Pay them $600. One week later, after driving in my car with the tire sensor light on, my husband goes to use the car and the front right tire is totally flat. He fills it up with outlr air compressor and guess what? The light TURNED OFF! I took it to Gosselin and they identified and patched the hole within 40 minutes. And the light remains off. Thank God I didn’t pay $200 for literally no reason and that I didn’t wreck my car or blow out my tire by driving on a tire with a hole in it! Never going back to this place again.
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October 2023 by Serah B
Great service team. Easy in and easy out and explained everything clearly. Looking forward to continuing to bring my vehicle here.
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October 2023 by Karina Junge
I bought a new Rav 4 Prime in the beginning of July, 2023. The car is great and the sale went smoothly. We paid about $5000 over markup price. After we signed all the papers and gave them a check for the full price they asked, we were told they only had one key for it. They gave us one key. We were told the extra key would arrive sometime around the first oil change. Kind of vague. It’s now October 10. No extra key. We have called many times to check up on the key. I called Toyota as well. I have been told by Mid City sales to be careful with my one and only key so as to not lose it. I have been told by mid city to call a locksmith to make me a spare key. We called mid city again today and were told the spare key would show up in the first quarter of 2024 and it was out of their hands. Sigh. This has been endlessly frustrating. I’m in the 4th month of owning this car and still have not received a spare key.
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October 2023 by C L
Dont ever call them they are rude un helpful and will try their best to not get you to a tech only reason why i dont give one star is cause after they charge and ARM AND A LEG and they mostly get the one job done do not recommend for a personal mechanic
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October 2023 by Ethan
I had Ryan help me through my 90k mile check up yesterday and he was very professional and informative. Thank you Ryan!
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August 2023 by Sherin Kurian
I had a great experience purchasing a new Toyota from this dealership. Jeff Clayton was an amazing person to work with, friendly and cheerful. I was not a local buyer since RAV4s have been hard to get a hold of and I had to call a bunch of dealerships to find something. Jeff and the mid city team were the best, they went out of their way to get me the car, were professional and respected my decisions. Thank you!
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June 2023 by Lisa F.
Wow what a great buying experience I just had! I contacted Sadie by email about a CRV I was interested in and she promptly replied with all the information I asked for. It made me excited to meet her and check out the CRV on the lot. I was impressed by her professionalism as well as making me feel very comfortable through the whole buying process. Based on reading horrorstories about other dealerships, I was expecting alot of push back, pressure sales as well as hidden fees. None of that happened! She was so easy going and straight forward while helping me get the deal I felt good about. She also went above and beyond to drop off the car at my home when I wasn't able to get it there myself. Kudos to Kim in the finance dept for being so personable and for explaining each form in detail as well as not making me feel pressured to buy anything extra. If you're on the fence about buying a car at MidCity Honda, please give Sadie a chance to help you out. You won't regret it.
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April 2023 by Daniel Gamberg
My wife and I had a great experience working with the team at Mid-City Toyota. The sales and purchasing process was seamless, transparent and fair. No over-selling. Everyone was straightforward and happy to assist and make us feel welcome - we traveled from the Bay Area. I would recommend anyone looking for their next vehicle to visit and purchase from the team here. Thanks for making the process so easy for us.
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April 2023 by Alyssa C.
Bought my Tacoma down south but get it serviced from Mid city. The service is beyond slow. 2 hours and 45 minutes for oil and to patch a nail hole in the tire. When I asked 2 hours into the appointment they said they had to switch technicians. could have taken it to a local tire store and had it fixed in 15 minutes and for free. But no I waited all this time and had to to pay for the tire repair. Never again.
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March 2023 by Amyia Murry
Austin alley was so kind and patient he played with our 2 year old and helped us pick out the perfect car that will work for us! 10 out of the 10 recommended
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March 2023 by Patrick Riley
They overcharged me to put the wrong bolts on my wheels and then told me I had to fix a perfectly good part for $400 more than other shops. Don’t go there unless you want to make your car worse.