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September 2023 by John Grigsby
The managers at Old Town Auto were very precise and complete with their diagnosis and repair of our van. Old Town was courteous and friendly while completing major engine head work allowing the vehicle to finally pass smog resertification. Thank you all at Old Town Auto Service.Services: Auto engine diagnostic
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September 2023 by Michael Z.
BEWARE!!!..... DISHONEST LIARS!!!!! ....WOW....what a nightmare my experience has been with this shop!!! I took my car in for a simple issue,a power steering issue that needed my alternator to be replaced. I paid $179.00 to have my alternator checked only to be told it was in perfect working condition. I was shocked to hear this as I tested it myself and it showed 11 volts before I took it in. Brian and the mechanic assured me it was working fine and that they had to go through my electrical system to fix the problem. I was shocked but trusted them. My father was in ICU and old town kept my car for a full week, so I was forced to rent a car to get to my father. After old town automotive completely tore my electrical system apart, to call and tell me that they we're wrong...it was the alternator after all!!!!! When I finally got the call my car was ready to be picked up....they tried to charge me $1017.00 for the misdiagnosis they're mechanic made and for the time wasted on my car (3days). Lacy ...the woman in the office was very unprofessional and the last person I would have dealing with the customers. She literally tried to steal my money by falsely charging me for the mistake they made!!! I ended up paying $599.40.....after refusing to pay for their mistakes. They also refused to reimburse me $758.00 for the rental car I had to get due to them keeping my car for 1 week, when it only took them 1 day to fix after trying to charge me 1017.00 dollars and straight up lying to my face. ALSO.......when I picked up my car, my radio was on full blast and both seats were not in they're correct positions. Also my milage shows that they drove my car 60 plus miles !!!!!!!!!!!!Now I have to waste my time and more money with taking them to small claims court and dealing with the BETTER BUSINESS BUREAU. I have NEVER been cheated like this before!!!! Do not take your business to Old town automotive.....you will regret it!!!! Now I have electrical issues with my vehicle due to them not knowing what they are doing!!!!
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September 2023 by Thomas Roar
These guys went above and beyond to get me back on the road the same day. It was no easy feat. They were very nice and professional. I am definitely going back. Y'all know me, I'm practically a guide. If you're in Eureka area, this is your new auto mechanic shop.
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September 2023 by kristina plisik
Many years ago when Old Town auto was in Old Town, I used there services. I have lived out of the area for many years, but staying the for the summer in Eureka.My service light came on and I decided to go back to Old Town. I'm embarrassed to say my car runs better now than it did when the dealer fixed it! Thank you Old Town.
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September 2023 by Dane Hagen
Amazing service and got the job done! Highly recommend, professional, friendly. Got me back on the road in less than 24 hoursService: General repairs & maintenance
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August 2023 by Roman Rubalcava
Old Town Auto did a fantastic job of diagnosing and repairing my car. I had them do a tuneup and oil change, also. They were courteous, professional, and prompt! I will definitely take my vehicles back to Old Town Auto in the future.Services: Air & cabin filter replacement
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July 2023 by Rex T.
Excellent, timely service. On vacation our car broke down, was very impressed how quickly they were to get us back on the road again! Friendly, reliable and quick! Highly recommend Old Town Auto Service!! Five Star
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June 2023 by rwolofson
Everyone I dealt with was friendly, and they supplied a nifty loaner car when the brake part I needed took several days to obtain.Service: Brakes
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June 2023 by Shawnee Thomas
I had an amazing experience. Very efficient and good communication...my car is running great?
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June 2023 by Daniel Y.
You would think that after paying 100 dollars for a diagnostic they would find what is causing a specific problem in your vehicle. Not in my case. Gave them a visit, they gave me a quote and said that after replacing this part and paying nearly 2k it would fix the problem. Paid for the parts and labor and after taking it back home and giving it a week, I still have the same problem. They said there is another part they think might be the root cause and that it will cost another 1.5k. If you have a problem with your vehicle I recommend that you take it to that specific dealership of the make of your vehicle or you will end up like what I did, paying for their process of elimination because they don't know how to properly diagnose a problem. I am a disabled veteran and I am also going to school so 2k is a lot of money but for them to shrug and say I don't know what to tell you really shows you what kind of business they are. They will probably follow up with me writing this review trying to "CUSHION" their fall BUT BE WARNED, I WILL NEVER BRING MY VEHICLE HERE AGAIN NOR WILL I RECOMMEND IT TO ANYONE. IN FACT I WILL DO THE OPPOSITE. If you LOVE BURNING YOUR MONEY AWAY YOU KNOW WHERE TO GO. I would love to hear what they have to say as a response to reading my HONEST REVIEW
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June 2023 by Sunny C.
Old Town Auto misdiagnosed my truck three different times! They charged me a ton of money to replace parts that they had previously said were fine and never did fix the problem...which turned out to be a ball joint that just needed a little grease. I'll never go back.
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May 2023 by Brett Pinar
Old town automotive were timely and professional.They serviced my front wheel bearings for me, my truck was in and out in a day.They did a full inspection and pointed out other things that I may want to take care of in the future, they were easy to get quotes and prices from. Serviced my driveline as well now my truck is smoother than it has ever been!They even were able to shuttle me to work while my vehicle was in the shop.I have been to many other shops and after my experience here I think I am only coming back here, it is worth it.!Services: Tires
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May 2023 by Angela Mathews
Great service! They installed a new engine block and now my car drives great! Darryl is friendly and informed me on everything along the way.Also saved me money on a rental car with the loaner they gave me.Overall amazing shop!Service: Engine repair
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May 2023 by George Gallap
I have had two brake jobs done at this establishment. Each time the staff has been very knowledgeable and professional, and went out of their way to make sure I had all my needs met. I would highly recommend this business!
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May 2023 by Julia Metro
Great service, they were able to get me in quickly and fix my vehicle quickly.
