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September 2023 by C D
Great service
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August 2023 by Fabio D. T.
Got an issue with my shifter bolt on my road trip (SFO - YVR). stopped by Pacific Motors and the crew (parts and service) were unbelievable. They save the day!I am back on the road, thanks to you guys! :-)
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July 2022 by Daniel Tanner
These guys were great! Minor issue while touring, they took care of me quickly to get me back on the road. Many thanks.
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August 2021 by Jim G.
I bought my ATV tires and a few ignition parts here. They were very helpful. Unfortunately they don't carry many parts or service older ATVs and I had to find parts online.
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May 2021 by Angela T.
We have been on a "waiting list" for a motorcycle for our daughter since Oct 2020, hoping it would be a Christmas gift for her. December passed, we checked back in Feb, March...finally was told a bike would be coming in April. Just called today May 14th to find out Andy the sales manager sold the bike to someone who ordered a different size bike but decided this one we've been waiting for, for literally 6 months, would fit his son better. No one on the waiting list was called and no apologies were made. If this isn't the WORST customer service in history I don't know what is. I'm pretty sure Andy needs refresher course on customer service and understanding how a waiting list works. You've lost local customers and we will be sure to let everyone know how you handle business.
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January 2021 by Valerie Jo Thompson
Very good. One lady staff member was really helpful. One guy was also really nice.
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September 2020 by charles hodson
Always great customer service, very helpful staff
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August 2020 by William H.
Took a while to repair my Polaris due to having a large workload and slow parts delivery.I suggest they hire some additional mechanics and they could speed up their turnaround time.
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August 2020 by Joseph B.
Very knowledgeable staff. Friendly employees. Quick turnaround time on repairs. One of the few Honda certified repair shops in Humboldt county. Fair prices. Great selection. A staple Humboldt county locally owed and operated. You you want you Honda machine or any atv dirt bike side-by-side fixed take your business here. Can't recommend them enough.
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June 2020 by Matt K.
My KLR650 was experiencing a stuttering as if the ignition was cutting out. Not wanting to diagnose a sporadic electrical issue myself, I brought it in for them to take a look. I mentioned I was pretty sure it was an electrical issue as the tach would drop suddenly when ever it happened.It took them a month to get around to looking at it and getting parts. They mentioned that it needed a new chain and a tune up so while they had it I figured I'd have them do that work too even though I'm used to taking care of those types of repairs.When I finally got it back it was still stuttering but due to other things going on like Covid-19 it was a hassle to get it back to them for another look.Today it finally completely died and it was the clutch safety switch. I was able to MacGyver it on the side of the road and got home ok, but this is a pretty common failure on KLRs and if they had opened up the switch and looked at it, it would have been an obvious suspect.Lots of money spent on items unrelated to the problem I brought it in for, and apparently they did no investigation of what the cause was.Unfortunate that they are now the sole dealer in the area unless you want a Harley. Not sure what I'll do if I want a new bike, but I'm sure not returning there for any repair work.
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January 2020 by Matt G
They were pretty thorough with their inspection. Service was somewhat fast, and staff was welcoming.
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January 2020 by Kelly Wordes
Not many bikes on showering showroom, and it took 8 days to order a license plate bulb from Yamaha. Only place in town so what are you going to do?
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August 2019 by Jim Olson
They were fantastic! I have never been to a nicer shop in the 54 years that I have been riding. Not only a great looking shop but everyone I talked to was really nice. And Dustin in Service was GREAT!!! I can't tell you how he saved the day for me. I was just riding through & broke my clutch cable on my 1980 GL1100. They didn't have a cable in stock & I didn't really think they would but Dustin got me back on the rode in 20 min. I'm so glad they have a big shop with a lot of options. TNX again for all your help.
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June 2019 by Shawon Fox
good customer service the shop service was quick for what I had done and the best price in town for tire changes
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February 2019 by Bill kriner
Good people doing there jobs