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July 2023 by Tim P.
July 19,2023. Got a call from the office on Monday stating they needed to do work on the building and needed my key to unlock my unit. I inquired as to when this work was to being done, Office Mgr (Kim) stated this week, so said I would try and get a key over in the next few days given I am a HCP working the local Hospital M-F. Next day got a call from another office person stating they wanted the key today...when calling back to confirm access to my unit and who will be watching my stuff, etc while it is open.. the MGR (Kim) got nasty stating they would either just cut my lock or I could just move my stuff out of the unit. I guess the Office knows nothing about customer service, nor how to plan projects being there was no official notification this work was being done, or confirmation of who is securing my belongings while work is done. A lot can be said about a business that employs a so called office manager that thinks bullying customers with threats is acceptable.
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February 2023 by Dez A.
Horrible customer service, extremely rude women with a lot of attitude & low intelligence. Whoever does the hiring definitely is bias towards a certain demographic & gender, not an equal opportunity employer. They raise their prices often but haven't upgraded their outdated kiosk & website. The manager woman who works in Eureka is horrid & should never work interacting with the public. She always seems pissed and annoyed at doing her job even when paying rent by rolling eyes, being unnecessarily rude & pretending like she doesn't understand with snide remarks... psychotic!
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December 2022 by RedRum F.
The manager is rude and costing the business customers. The longer they keep her they will continue to lose customer. Use Uhaul storage
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August 2022 by Guadalupe Oscar
I wish I could give them no stars. They have been sending me emails to pay them but I’m not on the account I have nothing in the unit I’ve emailed them multiple times asking them to remove and have provided a new email to msg yet I still get emails I’ve blocked the email and gotten an email from a different account. This is starting to be harassment. I just want to be left alone.
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August 2022 by Kyle B.
Uhm the manager lacks the most basic customer service skills, I walked in after having paid them over two hundred dollars on Friday for a storage unit and then Monday I spoke to the manager who was completely rude and had no idea what I was talking about
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August 2022 by Ricky O.
I hate writing reviews but had to on this place DO NOT rent from this place. I've rented from this place for five years an at the last few days of clearing my storage unit out. There was a dresser that was left outside my storage unit they called me told me to remove it which I did. Next day locked out my unit and charged a 50$ fee I called back I was upset I said I moved dresser like you said what's going on. Kim who is the boss says " maintenance took dresser in the facility closet took it back out before you came back and put it back out". She also tryed to say after I got upset and terminated me after i called her out because she tryed to add that I can pick up the "dresser" after she gave me you one day to get all my stuff out. Now I said what dresser are you dam talking about we moved it! I swear Kim and Becky are the worst employees on top of that bitter racists. Mad because they thought they were gunna hit the jackpot with my unit ! Bunch of idiots !
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July 2022 by Rob L.
I tried to email a change of address for them to send my deposit on a storage unit I had rented and no longer needed in McKinleyville, and was having difficulties sending the email. I then reserved another storage unit at the Arcata location. The next day I called about what information I needed to email. The following day, after noticing my email didn't go through, I called the company about my issue emailing them. They made a mistake of canceling my new unit that I had rented in Arcata. I received two refunds for the deposits at both locations. When I called about their mistake they said that I told them I didn't need the new unit that I had just rented. When I asked to speak to the manager, who was the person that made the mistake, they told me they already knew my problem and talking to her wouldn't go well for me. They were extremely rude and when I still suggest that she call me back they said "we will no longer rent to you because of all of the problems you are causing for us" and hung up.
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May 2022 by Lisa Sue Thomas
No opening s. Clean. Security gate.
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April 2022 by Rod Mixon
A little too picky about everything
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December 2021 by Kyle E.
I have rented a unit from rainbow since 2018. I recently moved and needed to remove my furniture from the unit to bring to the new house here's where it gets funny It took me two hours to move . I get a email a week later saying they have locked me out of my unit and to call them hmmmm. So I call to find out what the problem is and the very rude lady says I spent to much time at the unit lol seriously? Horrible customer service how about a polite phone call instead of a threat of you can't have your stuff till you answer my questions
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October 2021 by Bill K
Storage
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May 2021 by Andrew J.
April 2021. Storage options are slim, and the first callback I got was from these folks. Very convenient platform dolly and freight elevator in the mini storage garage. Despite 1-at-a-time customer entry and plexiglass in office, staff are not mask compliant; YMMV and not a deal breaker because it's a seller's market for storage space. Good experience overall with secure location. Room for improvement: Port a potty needs hand sanitizer and TP - is theft of sanitizer or TP a concern inside a gated perimeter?
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April 2021 by Levi R.
shittiest self storage ever do not waste your money here they're very unprofessional and rude they continued to hang up on me while trying to get the correct code to enter my unit after I drove 250 miles straight to the storage and had to leave all my furniture in my truck bed out in the rain
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February 2021 by Jason G.
This company is actively discriminating against people of color and those with medical conditions. They have written illegal contracts which explicitly attempt to revoke and modify California rental policies regarding mini storage laws which they then enforce upon their tenants. You shall make no law that attempts to remove or revoke the rights of others, it is clearly illegal and highly immoral. Unacceptable business practices and discriminatory policies make this the worse storage experience. 0/10 would not do business again.
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August 2020 by Mary C.
19 years of storage, and my treatment today was inexplicable, from a frenzied front desk lady(Becky?) Who told me to get out, that I had apparently broke rules I was unaware of, because they most certainly were not part of the initial contract I signed. I don't live here. I left the area all those years ago, and while I have signed a few new contracts, shame on me for not reading the fine print about not sorting and repacking in your unit. So without warning or any explanation I was told to leave, and come back with a vehicle big enough to get it all in one trip, and get out in an hour. If this is how a loyal customer who has spent $1000's of dollars on rent is treated, don't expect even the slightest courtesy from this front office staff.
