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January 2024 by Kevin D.
I went to redwood to cash my payroll check from my company that is wrote on their bank and was totally treated like some kind of common theif. I had to provide the standard ID which was my driver's license. I then had to provide a phone number so I did although I didn't really see any reason to do so. I was then told I needed to provide a social security number just to cash my payroll check written on their bank that my company does business with. when I protested I was told that they would not cash it if not provides and one lady in the background told my cashier that she could always refuse to cash it because I questioned their policy. I needed cash for Christmas so I did provide it at the end and my teller Kylie was very apologetic about the situation despite the young lady telling her to refuse service to me. Business owners beware your employees are treated like criminals and have to give up private information just to cash payroll checks that they have worked hard for just for not having an account with their bank. I will never step foot inside one of their banks again and will stick to good old local coast central credit union. I wish zero stars was an option.
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July 2023 by Robert Dinero
The manager here is a terrible person and has zero compassion for the customers. I suggest going else where.... any bank is better than this one.
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May 2023 by Shelbi Baumgardner
The absolute worst customer service. Go literally anywhere else.
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April 2023 by Meghan Riley
I had a business account with Redwood Capital for a few months. Everything was going well. Everyone was kind to me. I even brought in my dog to brighten their day. Then I set up my store front. I was using my bank account often and my card was shut down (with plenty of money) 10 times in a 30 day period. The tenth time I called in I lost my cool. I wasn't very nice to the teller I spoke with. When I spoke to the manager, I was honest and took responsibility for my anger. The manager went on to chide me for how I had treated her employee. I am glad there are managers out there who stand up for their employees. And my card was shut down 10 times in 30 days. No one tried to help me, fix it or showed any compassion for how stressful that might be when your putting together a storefront. My account has been moved to Coast Central and I am much happier. Do not recommend.
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December 2022 by martin adam
This place is run by a bunch of Karens & Chads!! They had my VEHICLE TOWED cause I went to help some people traveling from Jamaica get out of the rain.. Do not do business here!! Unless U want to support these PREJUDICE people!!
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December 2022 by Kelly Murphy
I dont personally bank here but work with them through my job, everyone I have spoken to is so kind, professional and quick to answer questions!
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December 2022 by Bob Carpenter
Awesome experience every time. Great crew and very helpful
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August 2022 by Cody Myers (Keyboard Class)
Bringing my money here was a mistake. A very kind woman named Alejandra was extremely helpful, informative, and kind. Unfortunately, the manager (I do believe her name was Karen) got overly emotional when she eavesdropped on my convo to her teller that they could use more training on knowing the difference between a small loan, and an HELOC. She got so emotional she literally closed my account, lol. A larger bank would've handled this scenario a lot differently. That said, small banks like this may be fine for simple arrangements, but I would not count on them for anything important. And I suggest Karen takes a vacation to ease her nerves.
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March 2022 by Peanut B.
Lindsay and the person who does notary (I think Ashley) were great today! I have a business account there, and needed some assistance filing out paperwork. They went above and beyond to make sure everything was handled properly. Thanks guys!
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November 2021 by Kyle A.
I tell everybody I know there is no better Bank in the world than Redwood Capital Bank they treat you like a person they call you by your name because they actually know your name when you call you can talk to a real life person who's actually a local person you most likely know there is no other bank that I would ever consider switching back to because there is no better Bank than RCB please consider opening a McKinleyville branch you would be a wonderful addition to the growing community
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November 2021 by Treyton Sanborn
This place is an absolute joke
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August 2021 by David Corley
Hmmm I ? u baby
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September 2020 by Shelley N.
RBC has been my bank for personal and business banking for years. Excellent customer service, able to meet our business and personal needs, and they give so much back in funds and volunteer time back into our local community. They also do a great job of building and developing their team and being an awesome place to work. A great local financial institution all around!
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April 2020 by Cathy Kunkler
5 Stars are not enough! I want to give them 10 stars. Redwood Capital has gone above and beyond during this difficult COVID-19 time. We are so very fortunate to have a local bank that TRULY cares about the community and their local customers.
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November 2019 by Samantha M.
Sent my mom a check to be cashed. Knowing it would take several days to clear. The manager said they were unable to take a third party check. I have signed over checks without issue to Chase. This is the problem dealing with a small bank. They can't handle big checks for fear of losing money. This money was from a guaranteed account that was privy to the transaction. Ridiculous--have urged my mother to go to a real bank to handle further large amounts and to use Redwood Capital bank for paying her cable bill and groceries.
