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October 2023 by Belinda W.
Everyone that works at RMI Outdoors are friendly and helpful. I appreciate the help I've received while shopping here, but especially the guys working behind the gun counter. They are not-only knowledgeable about guns and accessories, but they go the extra mile to help customers. Sincere Thanks guys.Belinda
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May 2023 by Joel J.
Staff is knowing of California law AND safety practices, helpful when asking questions as well as the products they offer. Family fun center and partner business around the corner! Quality quality quality!
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May 2023 by Linda H.
These people were great, busiest time for lawn mowers to break down and they had ours out in 3 days. Thank you RMI
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April 2023 by David H.
For the outdoors person they have most of everything you need to fish, hunt, boat or just need a trailer to haul, they got most of what you need
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February 2023 by Russell P.
I purchased a bow for my son and was incredibly grateful for all of the help given by Dean the bow technician. He spent substantial amount of time dialing the bow in for my son and really helped him get set up to have a successful archery career. Can't recommend enough, really great levels of services. Much appreciated
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January 2023 by Derek B.
Was in need or a pin lock for our trailer and stopped in for the first time to check out the store and pick up a lock since we saw they sold trailers, etc. we were able to find what we needed quickly and found some other Husqvarna and Makita goodies to checkout. The store seems very focused on Yeti products if that's your cup of tea, and plenty of fishing and hunting gear. The staff was courteous and knowledgeable, and willing to share their personal experiences with the products. The only downfall is that some of the products seem to be marked up slightly over competitors. But, depending on your needs this may not be a big issue.
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December 2021 by Brad Brown
Cool store with lots of (overpriced) gear. However, I had a bad experience when I bought an American Security safe from these guys a few years ago. I was replacing the 9V battery far more often than what would be expected and so I was instructed to reach out to the manufacturer for filing a warranty claim. Upon running the serial number, the American Security rep, Frank, was able to pull up all the details of the safe. He informed me that Redwood Marine called them on this same safe to report mechanical issues with the bolt sticking and others only months before it was sold to me. They hid these details from me at the time of purchase and I paid full price. The legends of rip-off Reggie are true!
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November 2021 by Bill K
Good folks
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September 2021 by Mary W.
My family and I had the worst experience today. We went there to look for a gift for my brothers birthday, we were greeted by this tall gentlemen ok great but than he proceeded to followed us through the whole store. Everywhere we went he was there but never ONCE did he asked us for help. I felt so uncomfortable that I asked my husband to let's go. We grabbed our boys and proceeded to the exit and as we turned around he was there. So my husband confronted him. Than we asked the lady at the register, to get the manager. Told him what was going on....I get it customer service but I worked at retail for 14 years and I know customers service verses "keeping an eye" on someone. You don't understand when I say this man made me so uncomfortable. We were telling my brother about this and he said the same thing happen to him and his friend. Listen RMI we get it customers service but if you are making your customers uncomfortable to even shop that is not customer service at all!
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August 2021 by Dana T.
The marine service department is top notch all the way. I had a ton of "Newbie" questions to ask and the staff answered them, asked me curiosity questions that helped them know where to guide me. An excellent experience at every turn. Could not recommend more.
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December 2020 by Tony M.
do not buy trailers from this dealer. they are cheap quality. its been 3 months and i have not got the title yet. they are blaming the dmv.
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September 2020 by Stan Woodman
Purchased a 10K equipment trailer from RMI . This is the 2nd trailer I have bought there. The first one was a utility. Both trailers are top quality and the ease of purchasing from a very competent employee created a very enjoyable purchase experience for me. I highly recommend RMI and endorse their product line...it is quality that will last
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August 2020 by Kenny E.
What a great experience! I walked in there trying to find a simple and inexpensive optic for my Ar-15 REPLICA air gun as it , of course, came with junk sights (not bought here). I did no research and walked out with a pretty useless scope for what I had intended it for (plinking). Went back the next day and even though they don't usually take returns when the package is torn up the way mine was, they understood my mistake and decided to refund it. Went back to see if anything else caught my eye. The guy behind the counter in the firearms section was very helpful and after just a few minutes, I walked out with (what I found out later) a perfect red dot reflex sight for what I was doing! Great customer service, knowledgeable staff & a great overall experience even though I made a mistake. Thank You RMI!
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August 2020 by Matthew T.
Great staff. They have a great selection and the people there are very helpful. Small shop customer service, but with prices to rival their larger competition
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February 2020 by Krystle M.
I purchased an AR and the staff seemed to have mixed knowledge about weapon laws but they were very kind! This place has a great selection of guns and much more so I'm definitely looking forward to making more purchases from this store!
