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November 2022 by Fern Fernandez
Okay dudes who knew? Fresh Keurig coffee every cup, sold by the nicest guy with a beanie? Very cool!! also the best car wash in town ...you can even pay at the entrance of the car wash ,don't even have to get out of your car, win win!!
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May 2022 by Sarah Renee
Kind attendants - decent restrooms
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May 2022 by Kevin Thompson
I frequent this gas station only because it is open late. On several occasions my wife and I have been socially profiled under the premise that we look economicaly challenged. This has led to employees saying that the restrooms are out of order only to see the employee hand the key to a different customer after we have left. This has happened on several occasions and at many of the other Shell stations owned by the same company. I only have to assume that this is a company policy since it has happens so often. Just this morning my wife and I had run out of gas in our new mini van that we did not know the gas gage very well and accidentally left our wallets at home and our AAA had no calls left. We walked about a quarter mile to the station. We had a bag of change that had been given to us by a couple experiencing homelessness to pay for gas the employee refusedto take the change. Did you just read that? YES This employee refused to take my change. I come into the station in an emergency situation it's freezing cold and raining I am trying to get my wife home to safety and warmth and this young arrogant employee is treating me with distain and disrespect. This gas station chain is owned by the Andredi family yes the same family that owns and races Formula 1 cars. I wonder what they would say to their employees if they knew that they were treating customers this way.
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January 2022 by Nick S.
I used to work for Andretti and even though he expects customer service to be #1, the actual management in Humboldt does not emphasize this nor care about it. All they care about is the numbers and not about the customers nor do they care about their employees. I was at Target and I needed some cash back and their system was down or something and I could not get it to work. I went to this Shell near the Red Lyon Hotel and I was planning on getting around 45-50 $ cash back. I first got 5$ in gas and I got 20$ cash back (their max). I went back in and got another 5 in gas and another 20$ cash back. I went back for the third time trying to get the 5-10 $ that I needed so I could go make the purchase I originally planned on which was 50$ and the guy flat out told me he cant help me any more and pointed to the ATM in the corner. I used to work for these guys and I know how much $ is left in the till and I know that people come in with lotto winnings all the time and get paid out over 100$ cash on the spot with no issues. The person working was discriminating against me because I had torn jeans and stains on my shirt. I tried to reach out to management and they were not willing to help me. I then drove around to other gas stations for around an hour in order to try to get the final 5-10$ I needed in cash back and I finally was able to do this at another Shell across town (owned by Andretti). This ruined my entire day when all the guy had to do was give me 5-10$ more in cash back and he would of done me a solid and the till would not have taken any hit at all. I ended up having to spend extra money on items at other gas stations in order to try to get cash back and was unsuccessful so I also ended up spending more money out of my pocket trying to accomplish my goal of 45-50$ cash back (which I think is reasonable when you are buying items at a Shell). Andretti was a great race car driver but he fails at owning / managing gas stations and he gets away with it because he has a monopoly in town and in the towns he runs gas stations. I did a great job with customer service when I worked there because I thought it was what Andretti wanted but I got fired for no reason at all when I brought up such issues to management when I was working there (California st. Shell).
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October 2021 by Jessica Delos Reyes
These people are RUDE! They are against the firefighters that are saving our properties and housesI would never suggest anyone go to the store!!!
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August 2021 by M Grazis
I told him to this delightful station I paid $20 for gas I had an emergency so I didn't have time to get the gas I immediately called and they told me that somebody has got the gas there's no requirement and it wouldn't look on the cameras or credit me my fuel I do believe that was the last time I will ever get fuel or anything for that matter there and all in less than 5 minutes so nice you're completely out of fuel and desperate I would go to another station
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July 2021 by Katherine Dildy
The sign out front says gas is 20 cents cheaper with a car wash. So we got the car wash. And then we took our receipt in to get gas at the lower price and the sales person said there was nothing they could do. We did it in the wrong order. Management needs to give sales people more power to help in situations like this
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March 2021 by Molly Grazis
I told him to this delightful station I paid $20 for gas I had an emergency so I didn't have time to get the gas I immediately called and they told me that somebody has got the gas there's no requirement and it wouldn't look on the cameras or credit me my fuel I do believe that was the last time I will ever get fuel or anything for that matter there and all in less than 5 minutes so nice you're completely out of fuel and desperate I would go to another station
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December 2020 by Alex Hudspeth
Clean and convenient
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November 2020 by Ana kenah
They are against the firefighters. Do not give them bussines!
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October 2020 by Cyril Oberlander
Great place to stop to fill up and get a car wash, newer drive through car wash self service.
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January 2019 by Katarina W.
Customer service sucks. My husband and i stopped in to get my kids snacks and drinks and I had to use the bathroom. The cashier said that "there's a rule that someone has to buy something 1st before they can get the key to the bathroom" and my husband told her that we were buying something but she still said "you have to buy something FIRST!" A customer started berating my husband and I and then the cashier started berating us as well. Then the cashier borderline screams at us "you both need to leave or im calling the cops!" Rediculous and all over my having to use the facilities. I've never had such terrible customer service anywhere else. Every other gas station I've ever been to that has a customer's only bathroom gives a key with out a problem prior to a purchase. Shameful. I'd give them ZERO stars if I could.
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August 2018 by John Allan
Refused to turn on the air because we had not bought gas yet.
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June 2018 by Cristian Silva
"For the car wash only" they don't put soap on the machine I tried 3 times and all of them no soap rub on the car , and the water on it smells like sewer water I'll change review if fixed
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June 2018 by Darrell Corbin
3x in the past 2 weeks, this new kid, Michael, was left alone w/o a clue. Horrible training, horrible attitude, I WONT EVER go back
