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April 2024 by Megan Minnema
Since changing ownership I’ve been terribly disappointed. My clothes have come back smelling like chemicals, and on more than one occasion, mildew.
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April 2024 by John Dighero
I have been a regular customer at this establishment for years. Unfortunately in the past few years it has been taken over by new ownership. Quality has sank to rock bottom. Here are some details of my most recent experience:
I had brought in 3 pieces of clothing, one pair of jeans (stained), one t-shirt (stained), and one t-shirt with a micro-pen-sized hole. I asked for the stains the be removed if possible & for the shirt to be repaired without making the hole more noticeable. Now I know that not every hole or stain can be restored to its best condition, however I made it very clear that if the hole & stains can not be repaired without creating further damage or noticeability to please leave it untouched. I never was contacted regarding the status of the stains or holes & I returned to the establishment on the day it was scheduled to be available for pick-up. As I walked in, the associate retrieved my clothing & naturally I went to check to see if the stains were still visible (which they were) and to see whether or not the hole was repaired. Disappointed to find out that they had my shirt shipped off to a 3rd party and the shirt was completely botched. Rather than taking responsibility for the damage to the shirt that they had inflicted, the owner suggested “I’m not a god, this is the best I can do”. All I had asked is that if it could not be improved is to please leave it untouched. The establishment send my clothing to a third party establishment without my permission. As for the other pieces of clothing, the stains couldn’t be removed and that is totally fine, that was my issue, but to create further damage to my shirt than it already had by a extreme amount is unacceptable. In addition to all of this disappointment, I still paid the fee for all 3 pieces to have stains removed and hole repaired. I will not EVER be returning and I absolutely will tell anyone and everyone about my experience with this failed establishment.
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March 2023 by Sabina Sirb
Visited this dry cleaners over the years and appreciated them for doing a great job until my last visit. I had dropped off one of my expensive coats which I informed them to please take care of as it was my favorite. Once I received my coat back I received it back with the material coming apart. Also this coat went from a size small to XS and unwearable. The end of the coat is not straight as you can see in the picture. Sleeves are so short that my arms stick out. It’s a wool coat that should never be put in a wash. Thus why I come to the cleaners. I’m very disappointed and sad as they didn’t even wish to accept the truth and tried to blame me for doing this to my coat. I probably wouldn’t be so upset if they would admit it and if it was possible for me to buy this coat once again and unfortunately I can’t even do that. If you have something expensive that you truly love I would stay away. I don’t like doing reviews but this affected me truly and I don’t wish for anyone else to experience what I have.Service: Organic dry cleaning
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March 2023 by Sabina S.
Visited this dry cleaners over the years and appreciated them for doing a great job until my last visit. I had dropped off one of my expensive coats which I informed them to please take care of as it was my favorite. Once I received my coat back I received it back with the material coming apart. Also this coat went from a size small to XS and unwearable. The end of the coat is not straight. Sleeves are so short that my arms stick out. It's a wool coat that should never be put in a wash. Thus why I come to the cleaners. I'm very disappointed and sad as they didn't even wish to accept the truth and tried to blame me for doing this to my coat. I probably wouldn't be so upset if they would admit it and if it was possible for me to buy this coat once again and unfortunately I can't even do that. If you have something expensive that you truly love I would stay away. I don't like doing reviews but this affected me truly and I don't wish for anyone else to experience what I have
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August 2022 by Ginger S.
I'm super impressed with how personable Henna is with her customers. Every time I come in to drop off or pick up items, I have a great experience. Today I went in for an alteration and she was very knowledgeable and helpful. I'm excited to see the magic she will work. Thanks for being a trusted place to go.
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May 2022 by Rachel H-J
Clothing for dry cleaning. Stained (looks almost like bleach!) my pants, all down the legs! I’ve had these pants dry cleaned before at another place (that unfortunately closed). Will not be returning.
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September 2020 by Honest R.
First time here and quite impressed with the experience. I came by and dropped off 2 dress pants. They were ready few days later and in great and pristine condition. Most favorite part was the cost! Way cheaper than the place I used to go to. This is now my new go to spot for dry cleaning. I haven't tried out their alterations, yet.
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October 2018 by Rodney “Rocky” Lewis
Really nice cleaners, the owner, Song, was very helpful, and directed me through the process on how things worked. I dropped off two sweaters for alterations, he stated that his wife, whom was not there at the time, but stated she should would do an assessment and call me the next day with price and when items would be available for pick-up.
