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January 2024 by shake master
Bought some cheap lug nuts the other day. Ended up buying the wrong one's. Went in to exchange them for the larger size, at the same price. The kid I had never seen before turned what should have been a easy exchange into a full blown ordeal. I didn't have the receipt, so he went searching his computer to find when they were sold, he asked were they bought here? I said two days earlier with cash. He asked if i had a number there, gave him the number which shows i have made multiple purchases over the years. after 3 minutes of him unable to help me, I said if it's this much of a problem, I will just buy the right ones, their only 8$. There were people behind me and I didn't want to hold them up. So I wasn't able to exchange them and had to buy the other set. It will be awhile before I revisit this location
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December 2023 by brandon cantrell
Always have what i need and always have staff so you wont wait long.
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September 2023 by Hannah Fisher
If I could give 10 stars I would. All of the staff was helpful and attentive, but Ashton went above and beyond. His knowledge about cars was outstanding, his thoughtfulness did not go unnoticed and his customer service was outstanding. What a wonderful experience in a not so ideal situation, that could have been very stressful but was made pleasant by the staff! Thanks for your help!
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August 2023 by Lou Stowell
Jonathan with the hat, is awesome, knowledgeable, aware of customers needs, personable, cares, goes beyond to be helpful, listens, asks relative questions and knows auto parts.
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August 2023 by jo woodel
Wonderful people work here a pleasureTo find persons that will help thank you OReilly auto parts on Madison Ave fair oaks thanks.
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July 2023 by Owen R
On 06-28 -2023 , 20: 00 hrs whilst I was listening to a Chat GPT training in my car and leaving my air-con on I ended up getting a dead battery .Came to the store and a young gentleman namely Henry assisted me by using his personal Ref Corvette and giving me a boost.Hats off to such a responsible Californian citizen and the management of Reilly Auto part who provided such a fabulous training for their employees or hired such a nice guy.
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July 2023 by Andy Goltz
They have what you need, but same price as every other auto parts store
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May 2023 by Dee Medina
John Henry and Ashton we're all great employees. I had a big problem with my brakes I was in the parking lot stuck couldn't drive at all. They didn't have parts in hand however they called around and found me the parts some were delivered. problem fixed all is well and they were wonderful help. thank you for the great service guys
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April 2023 by C R
Knowledgeable staff. The manager there on Sunday morning was awesome! He helped me out with everything I needed very efficiently and was very nice and professional
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March 2023 by C
Knowledgeable staff. The manager there on Sunday morning was awesome! He helped me out with everything I needed very efficiently and was very nice and professional
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March 2023 by Steph Cogbill
I have mixed feelings. Not what it used to be but then again, what is?
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January 2023 by Sam Archer
Helpful and honest staff this past Friday.
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December 2022 by Elliot Black
Open later than most automotive shops.
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August 2022 by TJ M.
Great customer service, great range of products at good prices, store is nice and clean
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August 2022 by Jenna Lee
David, at the Madison Ave (Fair Oaks) store went above and beyond with helping me change a brake light on my Subaru. He was incredibly generous with his time and help and I appreciate this so much. It would have cost my over $75 to take in and get fixed. A lot of people would not have helped, but he did and I just want to tell him again how much this was appreciated and valued. I will continue to shop here and recommend it because of this.
