Victra is a Verizon Authorized Retailer located in Fair Oaks, CA, dedicated to providing the best experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers have praised the knowledgeable and friendly staff, highlighting exceptional service from team members like David and Jalen. Many reviews emphasize the quick and efficient assistance provided, with customers being able to get new phones and transfer data smoothly. One customer expressed frustration about leaving their watch charger behind but acknowledged the overall positive experience. Another customer, who faced issues with service, appreciated the team's willingness to help and explain solutions. After struggling to activate a replacement phone for hours over the phone, one visitor found relief and professionalism in the store, particularly from Jalean. The store is recognized for its customer service, making it a top choice for those seeking help with their wireless needs.
Christian helped me throughout the process - which included my needing to “un” freeze my Experian credit info. (No small task in these days of bots answering the phone!) He carefully explained everything and made sure I understood each and every charge - as well as some introduction to the phone. I’d recommend any... read full comment
June 2025
Very helpful willing to go extra mile very knowledgeable and explains for real life what is worth it
June 2025
We dealt with two young men that answered all of our questions and made our buying experience pleasant and enjoyable.
