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February 2024 by Dawn Curtis
We arrived at 10am when store was supposed to open, we walked in the store as the front door was unlocked. We waited 10 minutes and I could hear someone in the back so I walked back there and the employee had ear buds in and couldn’t hear us in the store I waved at him and he was like how did you get in here and you aren’t supposed to be back here, was I supposed to wait all day for Help, NO, he should not have had the door unlocked and in the back of the store with the safe open he was rude to us we are not happy about this and the employee needs to be reprimanded. It is Thursday 1/18
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November 2023 by Anna Williams
After having an appointment, and waiting 45 minutes for the only associate to help us, he stated we should reschedule and come back another day so someone more senior can help us. Terrible customer service, when all we wanted to do was sign up for Verizon. Also, the associate saw us walk in & took 20+ minutes to even acknowledge our existence.
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November 2023 by Wesley Johnson
Wish I remembered the guys names. There's 3 guys, the manager and 2 employees. Very proper, very polite alot better than there. On the phone service with Verizon..
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October 2023 by T, Rose
I broke my iPhone 11 and came in to their store 30 minutes before closing. They helped me right away get a new iPhone 15, update my plan and made sure I knew how to transfer the data to my new phone so I didn’t lose any important photos from my old phone. They had exceptional customer service. Thank you for all your help!
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October 2023 by Jim Wynton
I went to this store because we have had great service from them in the past. I needed a phone for a family member. I stated I just wanted the phone today. I waited while they opened the safe to get a phone. I asked for a print out of the charges and was told the printer is not working. Tutu explained that I would be charged for fees and tax today and would be able to pay off phone when I received bill from Verizon. After they processed the purchase they were able to print a receipt. They charged me for a set up fee, Liquid glass and a charger which I did not want. They refunded the charger. The liquid glass is a process applied after the phone is purchased and it was never put on my phone, but I was told they could not refund the charge. When I tried to just cancel the purchase I was told there was a $100 restocking fee. I feel ripped off from this previously reliable store.
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September 2023 by Dez Bartelt
All of the staff working at the store were incredibly helpful friendly knowledgeable. You couldn’t have asked for a better experience.
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August 2023 by Rob O
My experience here was very uncomfortable, I was waiting outside for my father to arrive so we could agree on a family plan and a little Indian boy came outside and started taking pictures of people ( me included) in the parking lot. Due to this strange action we will be taking our business somewhere else.
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August 2023 by Shawn McAlister
The sales rep Seth was very professional and helpful. My only complaint is about the policy about getting a screen glass protector. When I bought the phone they told my just come on in and we will replace it. Now I am told that I have to get the service through the web.
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July 2023 by Teo Godwin
I am writing to express my utmost satisfaction and gratitude for the outstanding service provided by Caleb, the store manager at your Verizon store located in Fair Oaks. My recent experience with Caleb exceeded all expectations, and I wanted to take a moment to share my positive feedback.From the moment I entered the store, Caleb's warm and friendly demeanor created an inviting atmosphere. His professionalism and knowledge were immediately apparent, as he promptly greeted me and offered his assistance. Caleb took the time to understand my needs and provided personalized recommendations based on my preferences and budget.Caleb demonstrated an impressive level of expertise in the products and services offered by Verizon. He patiently answered all my questions, explaining the features and benefits of different phone models, data plans, and accessories. His thorough understanding of the latest technologies and industry trends helped me make an informed decision.What truly set Caleb apart was his commitment to ensuring my complete satisfaction. He went above and beyond by carefully assessing my usage patterns and requirements, ensuring that the phone I selected would meet my needs perfectly. Caleb's attention to detail and dedication to customer satisfaction were evident throughout the entire purchasing process.Furthermore, Caleb's exceptional communication skills made the entire experience seamless. He clearly explained the terms of the contract, pricing options, and warranty coverage, ensuring that I fully understood every aspect of my purchase. Caleb also took the time to provide valuable tips and recommendations to maximize the functionality of my new phone, which I greatly appreciated.In addition to his expertise and professionalism, Caleb exhibited exceptional problem-solving skills. When I encountered a minor issue with the phone's setup after leaving the store, Caleb promptly responded to my inquiry and provided a simple solution. His willingness to assist even after the sale was a testament to his commitment to customer satisfaction.I am thrilled with my new phone and the overall experience I had at your Verizon store, largely thanks to Caleb's exceptional service. His dedication, knowledge, and genuine care for customers make him an invaluable asset to your team.Please extend my sincere appreciation to Caleb for his outstanding assistance. I will not hesitate to recommend your store to friends, family, and colleagues based on the exceptional service I received. Thank you for employing such exceptional individuals who consistently go above and beyond to ensure customer satisfaction.Should you require any further information or feedback, please do not hesitate to reach out to me. Thank you again for providing an exceptional customer experience.
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July 2023 by Karen M
What a great experience with all staff members at this store! Grahm, Caleb and Seth were friendly knowledgeable and oh so patient dealing with my account issues. This will be my main Verizon store in the future.
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June 2023 by Steven Rice
Grahm was great help. If you decide to go in this store, ask for him
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May 2023 by Christina Rudd
Caleb was amazing! 10/10 service and explained every detail of everything to me! Thanks Caleb!
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May 2023 by D Monroe
The Verizon on Hazel and Madison has excellent service. Graham helped me purchase two new phones and provided exceptional customer service. He transferred all the info from one phone to the other, helped me with additional products, and was professional and personable throughout. The manager at this store is Caleb and he is an outstanding leader and role model. Good managers are few and far between but he is one for sure! Please visit this location - you won’t be disappointed.
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May 2023 by Laurie Leeds
I wish I had gone there sooner; super great experience with all the knowledge I could want to know!!! Graham is the best , he is so very personable and takes time to take care of your needs! Good job!!
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April 2023 by Susan McLaurin
AJ was a great salesman. Helped me upgrade my phone in timely manner. I highly recommend him.
