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November 2023 by Charles Brumfield
Sinthia and Ariel are very knowledgeable, efficient, and courteous (and overworked in my opinion). This is a change from my previous review of the BofA computer system. I never said anything negative about Sinthia or Ariel. My issue is still not completely resolved, but I'm convinced the problem is in my computer.
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February 2023 by Jacob W.
This place is terrible. I've never been here when there weren't a bunch of people waiting in line. Today there is ONE teller and ELEVEN people waiting. They don't have enough people to help existing clients but then have the audacity to ask if you want to join the bank. I will never bank with B of A. I'm only here because I have to make a deposit to another poor sucker's account. Bank of America absolutely sucks!!
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October 2022 by Shelli B.
I was treated like the invisible woman today. My stepbrother and I went to check a safe-deposit box belonging to my stepfather. From the moment the young woman came to help us, she directed most of her questions and answers at my stepbrother. I spoke up a couple times, but she continued to treat me like I was invisible. I was dressed in professional attire, but my stepbrother was in faded jeans and a tee-shirt. He's in his 70's, so it's not like she was flirting with him. My stepbrother and I had both signed a signature card in the presence of my stepfather in 2013 to give us access to the box. Today there was no record of my signature card, but fortunately, my stepbrother's was found. The worker didn't even have the courtesy to tell me there was no record for me. She just handed my stepbrother a pen and new signature card to sign, explaining that they were going digital, and ignored me. I had to ask if I too would be signing a new signature card. That's when she told me none had been found for me. I've had a B. of A. account since 1979. I shouldn't have to put up with some ignorant, backward worker treating me like I'm invisible.
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January 2022 by Annoyed By you
Scammers, appear to be stealing for our coward president. Equally as worthless.
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January 2022 by Bill G.
Worst branch I have ever dealt with in 17 years. Staff doesn't seem to know what they are doing and treat customers like criminals. Have the weirdest set of rules ever encountered. I banked with them in Texas and in Maryland and they were a fantastic bank but this one is at the bottom of the barrel. They need a total makeover of staff and possibly management and they definitely need lessons in banking as each time different tellers tell us different rules. Please don't bank here.
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August 2021 by mar may
Beware they have a homeless man laying on the ground right in the doorway, doesn't seem to bother the staff!
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May 2021 by Heather T.
I really never cared for Bank of America however I need to use them in regards to some of my transactions but this specific one there's a line out the door all the time. They never have enough tellers. The wait time is atrocious. The employees are friendly but they need more help.
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May 2021 by Robyn White
Best to have an appointment if you need to speak with a financial representative. Slow, but gets the job done.
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April 2021 by Wendy Stanley
Great experience at Centerville branch, even far from home I've found warm people with a great Customer service. Thank you guys!
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April 2021 by Ben Holm
No actual person to talk with. It is all video conference. Wait 10 minutes and they say I have to go to an actual banking center.
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April 2021 by Bill Ralston
Horrifically bad customer service. Managers know nothing and make up answers that are inconsistent tax and banking regulations. Don't bother with this bank if you need anything other than very basic services.
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February 2021 by Judith D.
Terrible customer service! You cannot get a document notarized or arrange a wire transfer without making an advance "appointment" with the self-important staff (they apparently think they are celebrities), and you can "visit" your money only after being vetted. After learning that they are illegally and without warrants targeting their depositors and volunteering info to the FBI, there is absolutely no reason to continue banking there!!!
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October 2020 by Christie B.
I've never waited this long in a bank before. Their service is incredibly slow. I am glad my primary bank is NFCU.
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October 2020 by Trent B.
I know that this isn't the only spot that did it and it's all bank of America's but they changed their policy without any notification to me or others that now checks take a full business day to go through and you have no available credit now til they do. I deposited my check on a Saturday not knowing this and now I won't get any of my money til TUESDAY this is a big problem for me seeing as I get paid on weekends. I plan on switching to a credit union. F*** you Bank of America. F*** you.
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September 2020 by Sara J.
Just waited over an hour to open an account. I feel they dont even want my business. it be nice if my wait is over an hour instead of estimated 10 minutes they let me know
