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October 2024 by Thomas
I am a happy customer. Fallbrook Propane is very customer friendly - they solve problems instead of creating them. SDG&E required my tank moved. Fletcher handled it successfully in one hour - wow! I highly recommend them.
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October 2024 by William Larsen
My propane tank had to be lifted and reset. Fallbrook Propane always kept me updated as to what needed to be done and when they could do it. They arrived as they said they would and had the job done very quickly. I am very pleased with their service.
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October 2024 by Don Gibson
The driver also topped off my RV propane tank. Very polite.
Great company.
Thanks
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September 2024 by Mike S.
I've been a client of Fallbrook Propane for over 20 years, and they have always provided exceptional service.
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August 2024 by Jon Fazio
Fletcher and the other 3 gentlemen are EXCELLENT! I have known Chris the owner for years. He may not remember me, but I know the service that they give. Before I knew it, they were finished. It may cost a little more, but I highly recommend Fallbrook Propane.
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August 2024 by Ginger Lee
customer service is sup par, the receptionist or “office secretary” does not pay attention to customers needs and is incredibly abrasive. they will not call prior to delivery or pay attention to notations of expectations.
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May 2024 by Jordan Lykins
Fletcher is awesome
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May 2024 by Janet Lykins
Very unhelpful and dismissive.
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May 2024 by jk ok
This company is willing to fix it's mistakes.
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March 2024 by Yvonne G.
The owner Chris is rude. In January I paid $200 to have some propane put in my tank and the driver accidentally overfilled and now they want me to pay $600 for their mistake cause I'm using the gas when I had no knowledge of the mistake that the delivery driver made not right not fair.
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February 2024 by Angela G
Extremely disappointed with Fallbrook propane. We pay extra for the automated monitoring and refill. Whatever error happened on their side, our tank went to 0. When I called for emergency service, they said they do not do night delivery and could not do anything for me until the following morning. My home with two 70+ parents and a 16 month old newborn went overnight without central heating.The next day they called me to promise someone could come out "today". I asked for a time, and they could not commit to anything.I will be contacting Ferrel Gas, Alliance Propane (Temecula), and Suburban Propane for rates and process to switch vendors.
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December 2023 by MadPotters
Be vigilant with this company - we usually pre-pay our propane for a specific amount. However, this last round, the delivery person added an extra 20 gallons without warning and we were hit with a bill PLUS a finance fee!After explaining the situation, the fee was removed, so keep an eye out for over-delivery + finance fees on your future bills!
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October 2023 by blanca aguilar
I usually never give reviews but this one is a must. We bought our home during the winter time and there was a propane tank already here that belonged to Amerigas. Amerigas refused to fill it up because they didn't want to do the work they were supposed to even though it belonged to them. When that didnt happen, I started stressing out because we had no heated water, propane for cooking, etc. I called around to a few local companies and they refused to service us because of where Amerigas had initially installed the tank for the previous owner. We went a long time struggling without propane and having small children in our home, using electricity as our source for heating water and cooking, which was not very convenient. Story short; Fallbrook propane was the only company that came out and helped us in a timely manner. They were all very nice and helpful. They installed a new propane tank for us and had us set up for cooking and had heated water in no time. Everytime we have called them for servicing they are here quickly and efficiently. For that I give them 5 stars. So far great service!
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August 2023 by Nick D.
Poor service, I'm on auto fill and have ran out twice now. Had a temporary tank set up while construction was done. For my temporary set up it was moved and installed by fallbrook propane themselves, had been refilled once already, and then for whatever reason the technician that was supposed to refill it once it had ran out said he would not be filling it because of a possible lawsuit with the temporary hose they provided and installed and then left without providing a solution. (Even though they installed the tank for a temporary use themselves). It's sad that you pay for a service and can't count on them for their service.
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August 2023 by Rob B.
The invoice states on the back to pay within 30 days or a late charge and a finance charge of 1.5% Problem is invoice gets stuffed into the tank and we have no idea it was filled up. Called to correct problem in February... they removed charges. Same problem again 4 months later. Invoice stuffed in tank, late on paying bill. Called to correct charges and found out they have been charging finance charges on top of finance charges which I believe is illegal. The way the statement reads also shows they are posting the finance charges on the account before the 30 days are up. I mean seriously, drop the invoice at our front door!!! Kind of common courtesy considering we are PAYING FOR THE SERVICE. I am swicthing. Fallbrook Propane blows.
