-
February 2024 by Maryann Richardson
First time I took my 100-y.o. mother here we had no appt and barely got in before they took lunch break… 3 hours of waiting. The 2nd time w/appt-no wait. 3rd time they canceled then rescheduled one w/appt was 1.5 hr wait. Very flakey place.1.5 hr waimywitappointment it only took 10 minutes of waiting and the person said
-
February 2024 by C Vlgs
Called me at the time of my appointment to let me know they were closed. Just make the drive to another city honestly. Saves you a headache.
-
December 2023 by Kristine Witscher
I had a technician named Keith. I told him that I have a very difficult time giving blood and he was so attentive. He was able to find a vein on his first attempt and talked to me the entire time to distract me. He made sure I had water and extra time to sit and do deep breathing until my dizziness went away. This was one of the best experiences I have ever had giving blood, thanks to Keith.
-
December 2023 by Michelle Way
I had quick service at this location the week before this latest appointment, which is why I scheduled again for my most recent labs the week after.My Dr. had faxed my lab work request to them the day prior to my recent appointment I made online. When I arrived I had used the easy text message they provide to check in. My appointment was at 9:40am. There was nobody at the front desk to ask if they received my lab request from my Dr. I decided in the meantime to call my Doctor to verify they sent the fax and they did, but I told them to send it again just in case.There was only ONE lab tech. working the entire office. Noone at the front desk. They also changed their hours to close each day at 1130am. There was a waiting room full of about 10 people. Some had appointments but those people had already been waiting upwards of an hour.After 75 mins, my name was called and it was the only time it was available for me to ask if they received the fax. The tech went to the fax machine that I could see on the front desk and looked around at it and said no fax. I stated the dr said they sent it twice. I had to let the next person go ahead of me and called dr again. They confirmed the texts went through and verified they had the correct number. I literally could see the fax machine from the front desk and asked for them to send it again. Nothing came through at all. When the tech came out to get me being again next in line, I told her about the fax machine not working. She was rude and impatient and said she didn’t know why the fax didn’t work and continued with the next patient. At this point it was 11:15am. After waiting over 90 mins, I left.I scheduled and went to the Quest location in Escondido the very next day which I had went to a few months ago. Where I should have went from the beginning!!Fully staffed and great, friendly, and attentive QUICK service. When I shared with them my horrible service in Fallbrook, they said they get those complaints all the time.Take the extra time to go to the Escondido office instead of the FALLBROOK location!!
-
December 2023 by E. Leo Streich
Takes forever to get results. All calls go to electronic choices or website. No live answering. Only one person in lab to do both admin and lab work. This all results in extremely poor customer satisfaction.
-
October 2023 by Dennis Pinnick
I had a bad experience here a couple of years ago. My cardiologist wanted me to come because Quest does a more comprehensive panel then LabCorp. Just had my blood drawn by Brianna. She did an excellent job. Top notch and very professional.
-
April 2023 by MTM MTM
Horrible STAFF!! Unprofessional… STOP RUN FROM THIS PLACE!! It’s run down just like the there STAFF!! I wish I could say something nice but I can’t which is sad and disturbing.
-
March 2023 by Clifford G Balcombe
This place need major repair! Since covid getting proper labs are impossible. It’s has become a waiting game with no front staff to speak to. They service as few people a day as possible. Hours for this locations are to short for the community. Painful blood draws and in the dark not to mention. I don’t know if she realized the light was off but it was.
-
March 2023 by M J
Honestly, this place was good when they had a very professional nurses!!!!now the nurses that you have give terrible service they have a really bad attitude with patients .and i had to be one of them that had this bad experience i took my 2 daughters for blood work and a nurse named (BRIANNA) told me i needed to have an appointment sense they weren't seen walkings anymore raising her voice at me in front of my girls making them get scared. so i left and made an appointment by phone and i went again and once again i had to deal with BRIANNAS attitude my girls didn't want her to do their blood work but i had no option sense the other nurse was stressed out and with her attitude also. So we went in with Brianna and she had no patient with my girls my 12 year old went and she was shaking of how scared she was but finally she was done .then my 7 year old went and she was crying and the nurse told her not to move and put her hand hard because she needed to get her blood done and not to mention leaving my daugther with a bruise this was honestly a night mare . i hope you guys keep your personal on check because this service they give to patients is terrible . Last thing if u guys are not taking any walkings as every nurse says please take the walkings welcome sign off and put by appointment only so the patients know that they need to make an appointment before going to get their blood work .
-
February 2023 by Nancy B.
Since covid you can't get a appointment in a good time. Weeks to a month to be correct. They turn down walk ins and are literally becoming a hazard to quality healthcare for patients in need of speedy labs and testing. The health department needs to come down on this company for failing to provide quality services to the community.
-
February 2023 by Marilyn Hankins
I wanted to give Quest a 0 one star is to much for sure. I had a Appointment at 10:55 and was told told they were closing came back at 12:30 but I would be be a walk-in and my not be helped I've been trying for a week just to get a SimpleSimpleSimple blood test I need before 01-11-23 for my ❤ Dr
-
January 2023 by Jim M.
This place has gone from bad to worse over the five years I've been coming here. I walked out yesterday after waiting an hour. I had an appointment and when I left there were four people with appointments before mine still waiting and at least that many who checked in afterwards. One person was called in during the entire hour. Standing room only and we all had to listen over and over to their ridiculous commercial telling us how good there services were, especially when an appointment is made. Not acceptable.
-
December 2022 by Abigail González
A bad experience I had to wait 3 hours and they to served me. Only one person is work it’s unfair for all of use that have to wait for a long time even people with appointments have to wait that long.
-
November 2022 by Erika Lorca
Cori was amazing, went above and beyond. My mother had her appointment at lab Corp and showed up here. Cori took my mom anyways.
-
October 2022 by Eric Danell
I’ve had nothing but great experiences at the Fallbrook location. Staff is up beat and friendly. More offices should be like this.
