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March 2024 by Jerry 5038
I saw some one's post on (friends of fallbrook page ) about his frustration with Verizon, about billing issues, i my selfjust had the WORST experience with Verizon. I have been with them for about 15 years and had to cancel them!!
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March 2024 by Mkay Sovacool
Best Verizon rep I have ever had ! This is the Verizon rep the CEO would be proud to represent his company Knowledgeable and personable with everyone that walked through the doors! Grateful for this store in Fallbrook.Mkay sends.
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March 2024 by Chana Matef
Unfortunately I was ripped off by Verizon wirelessThey came up with all kinds of extra things, and ghost lines that I was charged for .When I go to the store and ask for a refund , they ask me to call customer service , when I call customer service they ask me to go to the store
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February 2024 by Kari Platt
Amazing ?Nick is very knowledgeable super awesome very relaxed atmosphere. And he knows what he's doing great experience
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February 2024 by Nicci Clemens
Loved my experience here today! The staff was great, very knowledgeable, friendly, very very helpful!
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February 2024 by Bethany Alvarez
Alijah was amazing at his job! He recommended the best products and made the process very easy! Customer service at this location is great!! I will definitely be returning in the future for all of my phone and accessory needs for devices.
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February 2024 by T S
Emma and Giuseppe at this Verizon Shop in Fallbrook are GREAT! I came in with a bunch of questions about replacing my broken cell phone hardware, my son’s Verizon account, and the Internet service. They were easy to talk to, very knowledgeable, and they cared about me and my phone service need! They listened to me carefully, presented me a few options in a plain language that I understand (I’m not tech savvy), explained me pros and cons of each option and helped me figure out what I need to do next. I’m so glad that they were there when I visited this Verizon shop! THANK YOU, Emma and Giuseppe!
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February 2024 by Victor Gallegos
I would give zero stars if I could.I went there with my wife to upgrade her phone and stick with my old plan(had a good old plan not offered now). I was adamant that I did not want to switch plans. I expressed that to the sales rep and she was very condescending and unprofessional after that. She was making remarks of “if you like spending money for no reason” then I would say no again she would say “keep throwing money away”. She kept making statements in that nature.She sold the plan as I would be keeping everything the same but cheaper and with 5G, now I don’t have hotspot available and my data is slower when using my phone through the day.Overall bad experience and would not go there again.
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January 2024 by Christopher
I have read some negative reviews about “The Manager” I would just like to say that this location has a new team and new management that is dedicated to delivering the best service to the town of Fallbrook. I am the GM of this location and love the small town feel and understand the importance and how far a good word goes in this town. If you or anyone has had a previously poor experience without the shop ok Mission road I encourage you to stop by again. You can always ask for me and I will gladly speak with you. Thank you in advance for not judging the current team on any last grievances.
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January 2024 by NACHO Navarro
My name is María Bonham and I am actually using my friend's phone to leave my review ( am currently charging my phone ).I am a Verizon customer and I just want to say I am impressed with both Elija and Emma, who work at the Fallbrook Verizon store on south mission. I have came in a couple of times and have always had a GREAT experience .They have excelent customer service skills. They are always very curteous, profesional, and patient. They also posess very efficient problem solving skills. Thank you again for Being so helpful!María Bonham
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October 2023 by Sloop B
Emma was great at explaining everything and got us the biggest discounts available.
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October 2023 by Cory Hawk
Very knowledgeable crew. Accomplished everything I needed and then some
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October 2023 by Suzanne Zinniger
Excellent customer service and so friendly!
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September 2023 by Andrew Casas
They were very kind, helpful, and knowledgeable.
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August 2023 by tanner ross
Nicholas was very helpful. Even though I was rushed, he stayed late to finish setting up my phone. Very thankful
