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April 2023 by Jeremy P.
Extremely rude customer service, you can't count on them to deliver on time and very high prices... Definitely shop around before going to this company.
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March 2023 by gayle l.
We have NEVER been late paying our bill to Mountain Propane in the 2 years they've been our provider. I have sleep apnea and a heart condition. I take medication to slow down my heart rate and I've been admonished by my local cardiologist and a 2nd opinion sought at Stanford that if I do not take my heart medication, I WILL DIE. However, the medication significantly my sleep apnea. SO WE bought a propane powered automatic generator so I won't face these SERIOUS problems...that being said...Mountain Propane, last month and AGAIN this month, AFTER BEING CALLED SEVERAL TIMES DAYS IN ADVANCE THAT WE WERE LIKELY GOING TO RUN OUT OF GAS...and PROMISING they would be here here...and this time...we called on a Wednesday, they did not show...called again Friday...were promised we were on the list for that days delivery...that the driver WOULD be here before the end of the day...but they did NOT...NOR did they call! We called several times Friday and were basically gaslighlighted! We've had to shut off our generator during the day so I could take my life dependent heart med and use my CPAP at night. As a consequence we have lost the entire contents of our freezer and refrigerator. The same thing happened during last months extended power outage, except we didn't lose food...when we called Mountain Propane at a little after 6pm on Friday to try to figure out if anyone might still be coming, the answering service contacted a company representative who ACTUALLY told her that we would not run out over night and they WOULD NOT come out unless we went to ZERO! If my generator is running at night while I'm using my CPAC so I don't die it will DESTROY my generator! I was going to say this was inconsiderate but it's even bigger than that....its is DEVOID of consideration in the first place.TAKE THIS AS A SERIOUS WARNING! DO NOT DO BUSINESS WITH THIS COMPANY!!!
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March 2023 by Cruzah H.
Just nice people doing good work. Thank you for all your help. We really are enjoying our heat.
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February 2023 by Jennifer Germann
Honestly above and beyond service. Matthew was fantastic and went out of his way both times he helped us out! Thank you!
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December 2022 by Will Rainford
I cannot begin to describe how pleased I am with Mountain Propane. My propane provider failed me royal! Mountain Propane replaced my tank and filled it on Christmas Eve! Professional, knowledgeable, helpful staff and technicians! Competitive pricing on gas. I give them my highest recommendation!
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December 2022 by Michael Martin
Matt and Mike went above and beyond to install our tank, performed a low pressure test, and confirmed the appliances were up and running. Boycott Amerigas, and keep your money in your community by supporting local businesses like Mountain Propane!
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October 2022 by Katherine B.
MPS is the place to call when you need honest, accurate, and quality service to your HVAC system. We had called another, chain HVAC company, who told us (for $95 service charge) that the repair would be at least $950, maybe more if they found anything else after "opening up" our system.
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August 2022 by Michael W.
Just started service with them. They came out quickly and took the time to educate me on the gas system in our new home.
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December 2021 by Chait D.
Mountain Propane are professional, responsive and very well priced for the value they provide! I definitely recommend them!
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January 2021 by Eric D.
Mountain pricing is competitive and, more, importantly, they have helped me out with propane deliveries on multiple occasions when I have not been so good at calling before I am at risk of running out.
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December 2020 by SC W
Awesome service, got a crew out here asap when i drained my tank. These guys run a tight ship.
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December 2018 by Amber Kinslow
Mountain Propane Service has been absolutely fantastic. The price is fair and most importantly they always find a way to help me when I need it. Despite major road closures and power outages during the rough winter of 2016/2017 I have never run out of gas. The driver told me they had driven all the way to Saratoga and back just to fill someone at the top of Zayante Rd! Now that is dedication! Every time I call in, a person answers who is easy to talk to and quick to respond. They make paying easy however I hope they do online payments some day. They are the best in the Valley for Propane!
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December 2018 by Hardip Kalsi
We had Amerigas before Mountain Propane and they were terrible. So glad to be supporting a local company and one that has great service and reasonable pricing. They have the best customer service too!
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December 2017 by Liam Tyr
Pretty good group of folks over there. Always ready to work with you.
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December 2016 by Kadidia Cooper
They suck at returning phone calls, as in, they have never returned a call when I was forced to leave a message, or even when I spoke to someone and they promised to call me back. I've always had to call them back. They are not pro-active in their services. And their "emergency" number is a joke.They're also the most expensive provider in the area and on top of that they have an agreement with at least one "competitor" in the area to not take on each other's customers - which is an unfair business practice.
