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October 2023 by Stephanie F.
Morgan S. stands out as the finest banker I've ever come across in my entire life. Her friendly, patient, and expert demeanor shines through in every interaction. Even when facing uncertain situations, she diligently reached out to the bank's support team to confirm her responses. All in all, my visit to this branch was truly exceptional.
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July 2023 by Shirley M.
I am acknowledging Morgan for her exceptional customer service provided during the closure of my late father's bank account. Her kindness, efficiency, and compassionate approach truly exceeded my expectations and made a challenging process much more manageable.From the moment I stepped into your branch, Morgan's warm and empathetic demeanor put me at ease. She greeted me with a genuine smile and expressed her condolences by saying, "I'm sorry for your loss." These simple words of sympathy meant a great deal to me during a difficult time, and they demonstrated Morgan's remarkable ability to connect with customers on a personal level.Throughout the closure process, Morgan displayed a high level of professionalism and efficiency. She guided me through the necessary paperwork, explaining each step clearly and answering all of my questions with patience and clarity. Morgan's attention to detail and her ability to streamline the process ensured that everything was handled swiftly and accurately.What truly sets Morgan apart is her exceptional customer service skills. She actively listened to my concerns and demonstrated genuine empathy, making me feel heard and understood. Her compassionate approach created a comfortable environment where I felt supported and cared for.I commend Morgan for her outstanding customer service and commend her for embodying the values of your bank. Her exceptional professionalism, kindness, and efficiency made a lasting impression on me and significantly eased the burden of closing my father's account.I believe that exceptional employees deserve recognition, and Morgan is a true asset to your organization. Her dedication to delivering exceptional customer service reflects positively on your bank and sets a high standard for others to follow.Once again, I express my sincere gratitude to Morgan for her exceptional service and her ability to go above and beyond in assisting me during a challenging time. I hope you will extend my appreciation to her and recognize her outstanding contributions.Thank you for your attention to this matter and will not hesitate to recommend your bank to others based on the exemplary service provided by Morgan.
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April 2023 by M C.
My experience has been positive to set up an account. Special note that us bank owns that building and as a result, there are other lines of services within the same location making it more seamless to work with other products within the bank.
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December 2022 by Lena P.
Went to US Bank to figure out some transactions that were confusing and The amazing lady Morgan S. Helped me. She was amazing and explained it all to me and just made me happy! If anyone had questions please see Morgan! Thank you so much again!
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November 2022 by Jack M.
Nick the branch manager went above and beyond to help me address an urgent issue. He did everything he could in his power to address the client's concerns. He not only did what he promised he would, he also took the initiative to call and let me know what to expect next the following day. All in all, extremely satisfied and impressed with his service and this branch!
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June 2022 by G. N.
The worst bank ever!! I go to the Village Parkway branch. I'm changing banks.
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April 2022 by Brooke C.
Huge dedicated parking lot and no bike racks. I was told to lock it up in their flower box. Ridiculous.
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July 2021 by Tiffany C.
This review is for US Bank's loan officer Andrew Thavisouk and the mortgage loan service he offered, not the services at this bank's location. I was referred to me by my friends and he was helpful and communicative in guiding me through my loan process initially. However, I was originally told that my appraisal was waived but later revoked because there was an internal mixup on my loan application with another applicant. So they had to rush an appraisal to meet the close deadline. The house was a fixer but the appraisal came in much lower than my offer and expected (even in this crazy market), and my agent's appeal was overturned by their bank. My locked-in rate was changed to a much higher rate because of the lower appraisal and lower loan amount. Not wanting to lose the house, I had no other choice but to move forward with the higher rate. Before closing, Andrew promised me that he'd help find ways to get me the original rate I was given by US Bank. After I closed on the house, I reached out to him to follow up on the refinance but guess what? No phone call, text or email returned.As a first time homebuyer, it's already a nerve-wrecking experience to pour my life's savings. But Andrew and US Bank managed to make this experience worse. I do not recommend US Bank or Andrew for a mortgage loan.
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March 2017 by Christine Way
Average bank
