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April 2024 by Sonny Mann
03/18/2024
I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations.
From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action.
He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ’s knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan.
The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.
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March 2024 by Sonny M.
03/18/2024 I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations. From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action. He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ's knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan. The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.
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March 2024 by Lou Ann Smith
DJ AT PRAIRIE CITY STORE IS GREAT! So smart and helped me a lot with my phone!!!
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January 2024 by Sabyasachi Sengupta
The attendant was very prompt, addressed the need superfast and was very friendly
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November 2023 by Cindy Price
I tried to replace a flip phone for my husband which was no longer working although I bought it from this AT&T store less than 6 months ago. When the store rep tried to put in the bar codes from the Razor phone I intended to buy, she said a code came up on my phone which was preventing the transaction from going through. She told me I needed to go to the "corporate" AT&T store in the Palladio shopping center. I immediately drove there and they told me they couldn't fix the problem and told me to go to Best Buy to get an "inexpensive" phone. Needless to say, I will go to Verizon and quit AT&T!
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October 2023 by Gote M.
Careful what they tell you. They will misinform you and set unrealistic expectations. Sir you will get this phone in 4 days we get priority shipping. So far it's been 2 weeks and nothing arrived. When I called and spoke to the rep Lexi. She tells me over the phone well that's what all my customers have been saying they are getting it in 4 days. Nothing I can do. Great! Thanks a lot......
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August 2023 by Angela
Eric did a great job fixing my phone ! Super nice and great service, He deserves a big bonus!!
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July 2023 by Veronica Schmidt
Fast and easy service offered more info on other products as well. Took care of me in No time. Very friendly people and were very eager to help. They also work as a team.
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July 2023 by Jociel Landeros
Great customer service, I went in with some phone problems and I just wanted to say thank you Chantel ? ?
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July 2023 by Diego Landeros
I went into At&t and Chantel helped me out a lot 5/5 she was so nice and helpful.I recommend to go to her she is the best.
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July 2023 by Georgeena George
Very great service from the employees
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July 2023 by Shon Petee
Lexi was extremely helpful and knowledgeable very satisfied with the service at this location
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July 2023 by MB Lu
LEXI WAS AWESOME. I WENT IN WITH A WHOLE BUNCH OF QUESTIONS AND SHE TOOK HER TIME TO HELP ANSWER THOSE QUESTIONS. WILL RECOMMEND LEXI. WILL COME AGAIN.
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July 2023 by Thuan Tat
Lexi was very helpful and attentive. This is my favorite att store. Will be back :)
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July 2023 by Veronica Landeros
Great customer service the young lady chantel was very helpful and she spoke Spanish ?
